Where to pay a FedEx bill
You can pay a FedEx bill through your FedEx account online, by phone, at a FedEx location, or by mail. The fastest route is logging into your FedEx account at fedex.com and paying directly from the "Billing" or "Invoices" section — payment posts the same business day if you pay before 11:59 p.m. ET. If you do not have an online account yet, you can create one using your account number or phone number.
For customers without internet access or who prefer to pay in person, FedEx Office locations accept cash, check, and card payments during business hours. You can find the nearest location and its hours at fedex.com/locator. Payments made in person are processed the same day.
Phone payments and mail payments take longer. Calling 1-800-463-3339 lets you pay by card over the phone, but the payment may take one to two business days to post. Mailing a check to the address on your invoice takes five to seven business days, depending on mail delivery and processing time.
Key Takeaways
- Online payment through your FedEx account is the fastest method and posts the same business day if submitted before 11:59 p.m. ET.
- You can pay at any FedEx Office location in person with cash, card, or check during business hours, and the payment posts the same day.
- Phone payments through 1-800-463-3339 take one to two business days to post after you provide your card information.
- Mailing a check to the address printed on your invoice takes five to seven business days total and is the slowest option.
- You need your FedEx account number to pay, which appears on your invoice or in your online account profile.
Setting up online payment on FedEx.com
Go to fedex.com and select "Log In" at the top right. If you already have a FedEx account, enter your username and password. If you do not have an account, select "Create an Account" and follow the prompts — you will need your account number, which is on your invoice or shipping label.
Once logged in, look for "Billing" or "Invoices" in the main menu or account dashboard. Click on the invoice you want to pay. The page will show the amount due, the due date, and a "Pay Now" button. Select that button and choose your payment method: credit card, debit card, or bank account transfer. Enter the payment details and confirm the amount before submitting.
After you submit, you will see a confirmation number on screen. Write it down or take a screenshot. FedEx will also send a confirmation email to the address on file. The payment posts immediately, though it may take one business day to appear in your account history.
Paying by phone or automatic payment
To pay by phone, call 1-800-463-3339 during business hours (Monday through Friday, 8 a.m. to 8 p.m. ET). Have your account number and a credit or debit card ready. A representative will verify your account, confirm the amount due, and process the payment. The payment will not post immediately — allow one to two business days for it to show in your account.
If you pay FedEx regularly, you can set up automatic payments through your online account. Log in, go to "Billing," and look for "Automatic Payment" or "Recurring Payment" options. You can choose to pay the full invoice amount automatically on a set date each month, or you can set a fixed amount. This removes the need to remember to pay each time.
Paying by mail
If you prefer to mail a check, write it to FedEx and include your account number on the check itself. The mailing address is printed on your invoice — it usually goes to a lockbox address specific to your region, not a FedEx office. Include a copy of the invoice with your check so the payment is matched to your account quickly.
Mail payments take five to seven business days from the time you drop the check in the mail until it posts to your account. If your payment is due soon, mailing is not a reliable option. For urgent payments, use online payment or call to pay by phone instead.
Paying at a FedEx Office location
FedEx Office locations (the retail stores, not the shipping hubs) accept bill payments in person. Find your nearest location at fedex.com/locator, and call ahead to confirm they accept bill payments — most do, but hours and services vary by location. Bring your account number and a form of payment: cash, check, or debit or credit card.
Tell the staff member you want to pay a FedEx bill, not ship a package. They will look up your account and process the payment. You will receive a receipt showing the amount paid and the date. The payment posts to your account the same business day.
What to do if you cannot pay the full amount
If you cannot pay the full invoice amount by the due date, contact FedEx billing directly at 1-800-463-3339 as soon as possible. Explain your situation and ask about a payment plan or extension. FedEx may be willing to work with you, especially if you have a good payment history and the amount is significant.
Do not ignore the bill. Late payments can result in service suspension, late fees, or collection action. Calling early gives you the best chance of finding a solution before the account is flagged.
Understanding your FedEx invoice
Your FedEx invoice shows the account number (top left or right), the invoice date, the due date, and the total amount owed. It also lists individual shipments and charges if you want to review what you are paying for. The mailing address for checks is at the bottom of the invoice.
If you do not recognize a charge or think there is an error, contact FedEx billing before you pay. You can dispute charges within a set time frame, usually 30 days from the invoice date. Paying first does not prevent you from disputing, but it is easier to resolve if you have not yet sent payment.
Frequently Asked Questions
How do I find my FedEx account number if I lost my invoice?
Log into your FedEx account at fedex.com — your account number appears in the account settings or profile section. If you do not have an online account, call 1-800-463-3339 with your phone number or company name, and a representative can look up your account number.
Can I pay a FedEx bill with a prepaid card or gift card?
Most prepaid cards and gift cards work online or by phone as long as they are Visa, Mastercard, American Express, or Discover. At a FedEx Office location, ask the staff whether they accept your specific card. Some prepaid cards have restrictions that may prevent the transaction.
What happens if I pay late?
Late payments may result in a late fee added to your next invoice, and your service may be suspended if the account falls too far behind. Contact FedEx billing immediately if you know you will be late — they may waive the fee or work out a payment plan depending on your account history.
Do I need to create a FedEx account to pay my bill?
No. You can pay by phone, mail, or at a FedEx Office location without an online account. However, creating an account at fedex.com takes five minutes and gives you the fastest payment option plus the ability to track shipments and view past invoices anytime.
How long does it take for an online payment to show up in my account?
Online payments post immediately when you submit them, though it may take up to one business day for the payment to appear in your account history or for your balance to update. You will receive a confirmation email right away with a confirmation number.