Pay your CenturyLink bill at centurylink.com/billpay

CenturyLink's online bill payment portal is at centurylink.com/billpay. You log in with your account number and password, then choose a payment date and amount. The system accepts debit cards, credit cards, and bank account transfers. Payments made before 8 p.m. Central Time typically post the same business day; payments after that time post the next business day.

If you do not have an online account yet, you can create one at centurylink.com using your account number and service address. Once registered, you can view your bill, set up automatic payments, and see your payment history all in one place.

The centurylink.com/billpay portal is the fastest way to pay if you want to avoid phone calls or mail delays. You can also use it to schedule a payment for a future date, which is useful if you want to time payment with your paycheck.

Key Takeaways

  • Log in at centurylink.com/billpay with your account number and password to pay online using a debit card, credit card, or bank account.
  • Payments submitted before 8 p.m. Central Time post the same business day; after 8 p.m. they post the next business day.
  • You can set up automatic monthly payments through the online portal so you never miss a due date.
  • CenturyLink also accepts payments by phone, mail, and in-person at authorized payment locations if online payment does not work for you.

Set up automatic payments to avoid late fees

Automatic payments remove the risk of forgetting your due date. In the centurylink.com/billpay portal, select "Autopay" and choose whether you want to pay your full bill or a fixed amount each month. You can change or cancel automatic payments anytime, and CenturyLink will send you a confirmation email each time a payment processes.

If you set up automatic payments from a bank account, the payment usually posts within one to two business days. Credit and debit card automatic payments post the same day. You can pause automatic payments temporarily if you need to, then restart them when you are ready.

Pay by phone if you cannot use the website

Call CenturyLink customer service at 1-800-CENTURYLINK (1-800-236-8879) to pay over the phone. Have your account number and payment method ready. A representative will process your payment immediately and give you a confirmation number. Phone payments are available 24 hours a day, 7 days a week.

Phone payments incur no extra fee, but the call may take 10 to 15 minutes depending on wait times. If you are in a hurry, the online portal is faster.

Mail a check or money order

You can mail a payment to the address printed on your CenturyLink bill. Write your account number on the check or money order. Mail payments typically take 7 to 10 business days to reach CenturyLink and post to your account, so send payment at least two weeks before your due date to avoid a late fee.

Include only the payment stub from your bill, not the entire bill. If you lose the stub, write your account number clearly on a separate piece of paper and include it with your payment so CenturyLink can match it to your account.

Pay in person at authorized locations

Some CenturyLink customers can pay at authorized payment centers, though availability varies by region. Check centurylink.com or call 1-800-CENTURYLINK to find payment locations near you. In-person payments post immediately, and you receive a receipt on the spot.

Not all areas have physical payment locations. If none are listed in your area, use the online portal, phone, or mail instead.

Understand late fees and what happens if you miss a payment

CenturyLink charges a late fee if your payment does not arrive by the due date shown on your bill. The amount varies by state and service type. If you miss a payment, CenturyLink may suspend your service after 30 days, and your account may be referred to a collection agency after 60 to 90 days.

If you are having trouble paying, contact CenturyLink before your due date to discuss payment plans or hardship options. The company sometimes works with customers to set up a schedule rather than disconnecting service immediately.

Troubleshoot common payment problems

If your online payment is rejected, the most common reasons are an incorrect card number, an expired card, or insufficient funds in your bank account. Check that your payment method is current and has enough money available. If the problem persists, try a different payment method or call customer service.

If you paid online but do not see the payment post within two business days, log back into centurylink.com/billpay and check your payment history. The transaction should appear there with a confirmation number. If it does not appear after three business days, call customer service with your confirmation number so they can investigate.

If you receive a late notice after paying on time, the payment may not have posted yet due to processing delays. Call customer service with your confirmation number to verify the payment was received. They can often remove a late fee if you can show proof of timely payment.

Frequently Asked Questions

Is there a fee to pay my CenturyLink bill online?

No. CenturyLink does not charge a fee for paying through centurylink.com/billpay using a bank account transfer. Credit and debit card payments may incur a small processing fee, though this varies. The portal will show you any fee before you confirm the payment.

Can I pay someone else's CenturyLink bill?

Yes, if you have their account number. You do not need to be the account holder to pay online. Enter their account number at centurylink.com/billpay and proceed with payment. You will receive a confirmation email, but the account holder will not see your name on their bill.

What if my payment is scheduled for a holiday?

If you schedule a payment for a holiday, it will post on the next business day. CenturyLink's system recognizes federal holidays and automatically delays processing. If your due date falls on a holiday, CenturyLink typically extends the due date to the next business day without charging a late fee.

How do I change my payment method?

Log into centurylink.com/billpay, go to your account settings, and select "Payment Methods." You can add a new card or bank account and delete old ones. If you are using automatic payments, update the payment method in the Autopay section so future payments use the new card or account.

Can I get a receipt for my payment?

Yes. Online payments generate a confirmation number immediately after processing. Check your email for a receipt, or log back into centurylink.com/billpay and view your payment history. In-person payments at authorized locations provide a printed receipt on the spot.