CenturyLink Fast Bill Pay lets you settle your account balance through their website, mobile app, or automated phone system without waiting for a paper bill or visiting a payment location
CenturyLink's online payment system is designed to process your payment the same day you submit it during business hours, or the next business day if you pay after hours or on a weekend. You can pay from a checking or savings account, or use a debit or credit card. The system works whether you have internet service through CenturyLink or use another provider — the payment goes to your account based on your account number, not your connection type.
The fastest route is the CenturyLink website or mobile app, where you can see your current balance, due date, and payment history all in one place. If you prefer not to use the internet, you can call their automated phone payment line and complete the transaction by entering your account number and payment information using your phone keypad.
Key Takeaways
- You can pay online through the CenturyLink website, through their mobile app, or by calling their automated payment phone line.
- Online and app payments typically post the same business day, while phone payments may take one business day to appear on your account.
- You will need your account number and either a bank account or debit/credit card to complete any payment method.
- Setting up autopay through the website or app removes the need to remember your due date each month.
- CenturyLink does not charge a fee for paying online, by app, or through their automated phone system.
Paying through the CenturyLink website
Go to the CenturyLink homepage and look for a "Pay Bill" or "Billing" link, usually at the top of the page. You will be asked to sign in with your account number and password, or to create an account if you do not have one yet. Once logged in, your current balance and due date appear on your dashboard.
Click the payment option and choose whether to pay from a bank account or a card. Enter the amount you want to pay — you can pay the full balance, the minimum due, or any amount in between. Review the payment details and confirm. The system will show you a confirmation number and tell you when the payment will post to your account.
If you do not have a CenturyLink online account yet, you can still make a one-time payment without logging in by selecting the guest payment option on their website. You will need your account number and the phone number associated with your account.
Paying through the CenturyLink mobile app
Download the CenturyLink mobile app from your phone's app store and sign in with your account number and password. The app shows the same information as the website — your balance, due date, and recent payments. Tap the "Pay Now" button to start a payment.
The app works the same way as the website: select your payment method, enter the amount, and confirm. Many people find the app faster than the website because it remembers your payment method after the first use, so repeat payments take just a few taps. You can also set up autopay directly through the app.
Paying by phone through the automated system
Call CenturyLink's automated payment line at the number on your bill or statement. You do not need to speak to a representative — the entire transaction happens through your phone's keypad. Have your account number and payment information ready.
The system will ask you to enter your account number, then confirm the balance it shows. You will then enter your payment amount and choose your payment method (bank account or card). After you confirm all the details, the system provides a confirmation number. Payments made by phone typically post within one business day.
Setting up automatic payments to avoid missed due dates
Both the website and the mobile app let you set up autopay, which deducts your bill automatically each month on your due date. You choose whether to pay the full balance or a set amount. Once autopay is active, you will not have to remember to pay each month — the payment happens automatically.
You can change or cancel autopay anytime through the same website or app where you set it up. If you want to pause autopay for one month, you can do that without canceling the entire arrangement. Many people use autopay for their regular monthly bill and then make extra payments by hand when they want to pay down their balance faster.
What to do if your payment does not post or you see an error
If you made a payment and it does not appear on your account within the timeframe the system promised, check your confirmation number first. The confirmation number proves you submitted the payment, and you can use it to track what happened if there is a delay.
Contact CenturyLink's customer service with your confirmation number and the date you paid. If the payment was deducted from your bank account or card but did not reach CenturyLink, the company can investigate and reapply it. If you see a duplicate charge or an error in the amount, report it right away — the sooner you report it, the faster they can correct it.
Comparing payment methods: speed and convenience
| Payment Method | Processing Time | When You Can Pay | Fee |
|---|---|---|---|
| Website | Same business day | 24/7 | None |
| Mobile app | Same business day | 24/7 | None |
| Automated phone line | Next business day | 24/7 | None |
| In-person at payment location | Same day | During business hours | Varies by location |
The website and app are fastest because they process during the same business day. The phone system is slightly slower but still reliable if you prefer not to use the internet. In-person payments at a CenturyLink store or authorized payment location are immediate but require you to travel and may charge a fee depending on the location.
Frequently Asked Questions
Can I pay my CenturyLink bill with a credit card?
Yes, CenturyLink accepts major credit cards (Visa, Mastercard, American Express, Discover) through their website, app, and phone payment system. Some people use credit cards to earn rewards points on their utility payments, though you should check whether your card charges a higher interest rate on utility payments.
What happens if I pay after my due date?
CenturyLink typically adds a late fee to your account if payment is not received by the due date shown on your bill. The amount of the late fee varies by state and service type. If you know you will be late, contact CenturyLink before the due date to ask about a payment arrangement or extension — many companies will work with you if you reach out in advance.
Do I need a CenturyLink internet account to use Fast Bill Pay?
No. You can pay your CenturyLink phone, internet, or TV bill through their payment system regardless of which service you use or whether you have internet at all. The payment system is tied to your account number, not your service type.
Can I set up autopay and still make extra payments by hand?
Yes. Autopay handles your regular monthly payment automatically, but you can make additional payments anytime through the website, app, or phone system. This is useful if you want to pay down your balance faster or make a partial payment before your due date.
Is it safe to pay CenturyLink online?
CenturyLink's website and app use encryption to protect your payment information during transmission. Your bank account or card details are not stored in plain text on CenturyLink's servers. As with any online payment, use a secure internet connection (not public WiFi) and never share your account password with anyone.