Where to pay your Fresno water, sewer, and electric bill
The City of Fresno Utilities Department handles water, sewer, and electric service for most of the city. You can pay your bill online through the city's website, by phone, by mail, or in person at their payment office. The fastest way is usually online, which processes immediately and requires no waiting.
Online payment happens through the city's official portal at fresno.gov/utilities. You will need your account number, which appears on your bill. The site accepts credit cards, debit cards, and bank account transfers. If you pay by credit or debit card, a small processing fee applies — the exact amount shows before you confirm the payment.
By phone, call the Fresno Utilities Customer Service line at (559) 621-7000. A representative can take your payment over the phone using a credit card, debit card, or bank account. This method also charges a processing fee for card payments.
Key Takeaways
- Online payment through fresno.gov/utilities is the fastest option and processes the same day without leaving home.
- Credit and debit card payments online or by phone include a processing fee, but bank account transfers do not.
- Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
- The Fresno Utilities office at 2220 Fresno Street accepts walk-in payments during business hours, usually Monday through Friday, 8 a.m. to 5 p.m.
- If your bill is overdue, contact the city immediately — service disconnection can happen after 30 days without payment.
Mailing a check or money order
If you prefer to mail your payment, write your account number on the check or money order. Send it to the address printed on your bill — typically the Fresno Utilities office address. Allow 7 to 10 business days for the payment to reach the office and post to your account.
Do not mail cash. If you must pay by mail, use a check, money order, or online transfer instead. Keep a copy of your payment confirmation or cancelled check for your records in case there is a dispute about when the payment arrived.
Paying in person at the Fresno Utilities office
The main Fresno Utilities payment office is located at 2220 Fresno Street, Fresno, CA 93650. You can walk in and pay with cash, check, debit card, or credit card. The office is open Monday through Friday, 8 a.m. to 5 p.m., and closed on city holidays.
Payment is processed immediately when you pay in person, so your account is updated the same day. Bring your bill or account number so the staff can apply the payment correctly. If you cannot visit during regular hours, the online or phone options are faster than waiting for mail delivery.
Understanding your bill and account number
Your Fresno utilities bill shows your account number in the upper right corner, usually a seven or eight-digit number. This number is required for any payment method except in-person payment at the office. Your bill also lists the due date, which is typically 20 days from the bill date.
The bill breaks down charges for water, sewer, and electric service separately. If you have questions about what you are being charged for, call (559) 621-7000 and ask to speak with a billing representative. They can explain specific line items and discuss your usage patterns.
What happens if you miss a payment
If your payment is not received by the due date, the city sends a late notice. You then have a grace period — usually around 10 days — to pay before a disconnection notice is issued. After 30 days without payment, the city can shut off your water, sewer, or electric service without further warning.
If you are struggling to pay your bill, contact the Fresno Utilities office before the due date. Some programs may be available to help with overdue balances, and speaking with the city early gives you more options than waiting until service is cut off. The customer service line at (559) 621-7000 can discuss your situation and explain what steps you can take.
Setting up automatic payments
You can set up automatic monthly payments through the city's online portal so your bill is paid on the same day each month. This removes the risk of forgetting a due date and avoids late fees. To enroll, log into your account at fresno.gov/utilities and look for the autopay or recurring payment option.
Automatic payments can be set to deduct from your bank account, which avoids the processing fee charged for card payments. You can change or cancel autopay at any time through your account settings. If you have questions about setting it up, call (559) 621-7000 and ask for help with automatic payment enrollment.
Frequently Asked Questions
What is the processing fee for paying by credit card?
The fee varies depending on the payment method and the amount of your bill. When you enter your payment information online or call to pay by phone, the exact fee displays before you confirm the transaction. Bank account transfers do not charge a fee, so that is the lowest-cost option if you have access to your account information.
Can I pay someone else's Fresno utilities bill?
Yes. You can pay online using the account number, by phone with the account number, or by mail. In person, bring the account number or bill so the office staff can apply the payment to the correct account. The city does not require you to be the account holder to make a payment.
How long does it take for an online payment to show on my account?
Online payments process immediately and show on your account the same day. If you pay after 5 p.m., it may not display until the next business day, but it is still considered on-time if submitted before the due date. Check your account online to confirm the payment posted.
What if I do not have internet access to pay online?
You can pay by phone at (559) 621-7000, by mail, or in person at 2220 Fresno Street. All three methods work without needing a computer or internet connection. Phone payment is fastest if you do not want to leave home, and in-person payment is fastest overall.
Can I dispute a charge on my Fresno utilities bill?
Contact the Fresno Utilities Customer Service line at (559) 621-7000 to discuss any charges you believe are incorrect. Have your bill in front of you when you call. The representative can review your account, explain the charges, and discuss next steps if there is a genuine error.