Where to pay your EMWD bill
Eastern Municipal Water District (EMWD) serves parts of Riverside and San Bernardino counties in California. You can pay your bill online through their website, by phone, by mail, or in person at their office. The fastest and most convenient method for most people is online payment through their customer portal.
To pay online, log into your EMWD account at emwd.org using your account number and password. If you do not have an online account yet, you can create one on the same page. Once logged in, select "Pay My Bill" and follow the prompts to pay by bank account or credit card. Online payments typically post within one business day.
If you prefer not to use the website, you can call EMWD's customer service line at (951) 696-3000 to pay by phone using a debit or credit card. Phone payments are available during business hours, Monday through Friday, 7:30 a.m. to 5:30 p.m. Pacific Time.
Key Takeaways
- EMWD's online payment portal at emwd.org is the fastest way to pay and posts within one business day.
- You can pay by phone at (951) 696-3000 during business hours using a debit or credit card.
- Mail payments should be sent to the address on your bill at least 10 days before the due date to avoid late fees.
- In-person payments are accepted at EMWD's office in Perris, and you can also pay at authorized payment locations in your area.
- Late fees apply if payment is not received by the due date shown on your bill, so set a reminder if you pay by mail.
Paying by mail or in person
If you prefer to mail your payment, write your account number on the check or money order and send it to the address printed on your bill. EMWD recommends mailing payments at least 10 days before the due date to ensure they arrive on time. Payments received after the due date will incur a late fee, even if you mailed the check before the deadline.
You can also pay in person at EMWD's main office located at 2300 North Ironwood Avenue in Perris, California. Office hours are Monday through Friday, 7:30 a.m. to 5:30 p.m. Some authorized payment locations in your community may also accept EMWD payments — check the EMWD website or call customer service to find a location near you.
Understanding your bill due date and late fees
Your bill shows a specific due date, usually about 20 days from the bill date. Payment is considered on time if EMWD receives it by 5 p.m. on the due date. If payment arrives after that time, EMWD will charge a late fee on your next bill.
The amount of the late fee depends on your bill total and EMWD's current rate structure. To avoid late fees, mark your due date on a calendar or set a phone reminder, especially if you pay by mail. If you are having trouble paying your bill on time, contact EMWD's customer service to discuss your options — they may be able to work with you on a payment plan.
Setting up automatic payments
EMWD offers automatic payment options through their online portal, which removes the need to remember your due date each month. You can set up automatic payments to withdraw money from your bank account on a date you choose, usually a few days before your bill is due.
To enroll in automatic payments, log into your EMWD account, go to "Billing & Payments," and select "Autopay." You will need to provide your bank account information and choose whether you want the payment to go out on a fixed date each month or on the date your bill is due. Once set up, the payment will happen automatically each billing cycle unless you cancel it.
What to do if you cannot pay your full bill
If you are unable to pay your bill in full by the due date, contact EMWD customer service as soon as possible. They can discuss a payment arrangement that spreads your balance over several months. Setting up a payment plan before your account becomes delinquent helps you avoid service disconnection and additional fees.
EMWD may also have information about financial assistance programs for customers facing hardship. Call (951) 696-3000 or visit their website to ask about programs that may be available in your area. The sooner you reach out, the more options you will have.
Finding your account number and bill information
Your account number appears at the top of your bill, usually in the upper right corner. You will need this number to log into your online account, pay by phone, or set up automatic payments. If you cannot find your bill, you can look up your account number on the EMWD website by entering your service address.
Your bill also shows your current balance, due date, and the address where you should mail payments. Keep your bill or a photo of it handy when you call customer service, as the representative may ask for your account number to pull up your account quickly.
Frequently Asked Questions
How long does it take for my online payment to show up on my account?
Online payments typically post within one business day. If you pay after 5 p.m., it may not process until the next business day. If your payment is due soon, pay at least two business days before the due date to be safe.
Can I pay my EMWD bill with a credit card online?
Yes, you can pay with a credit or debit card through the online portal or by phone. Be aware that EMWD or their payment processor may charge a convenience fee for credit card payments, so check the fee amount before you confirm the payment.
What happens if I miss my due date?
A late fee will be added to your next bill. If your account remains unpaid for an extended period, EMWD may disconnect your water service. Contact customer service immediately if you have missed a payment to discuss a plan to catch up.
Can I change my billing due date?
Contact EMWD customer service at (951) 696-3000 to ask about changing your due date. They can tell you whether your request can be accommodated and what the process is.
Is there a way to lower my water bill?
EMWD offers information about water conservation and may have rebate programs for customers who install water-saving fixtures. Visit their website or call customer service to learn what programs are available in your service area.