The fastest way to pay Fontana Water Company
Fontana Water Company serves parts of San Bernardino County. You can pay your bill online through their website, by phone, by mail, or in person at their office. The online portal is the quickest option — you can set it up in minutes and pay immediately without waiting for a check to arrive.
To pay online, go to the Fontana Water Company website and look for the "Pay My Bill" or "Online Bill Pay" link. You will need your account number, which appears on your bill. You can pay with a debit card or bank account. If you pay with a credit card, the company may charge a processing fee, so check the fee amount before you confirm.
If you prefer not to use the website, you can call the company's customer service line to pay by phone with a debit card or bank account. The phone number appears on your bill. Payment by phone usually goes through the same day if you call during business hours.
Key Takeaways
- Online payment through the Fontana Water Company website is the fastest method and requires only your account number and a debit card or bank account.
- Credit card payments online or by phone may include a processing fee that does not apply to debit card or bank account payments.
- Mail payments take 7 to 10 business days to reach the company, so send them early if your due date is approaching.
- Your account number appears on your bill and is required for all payment methods except in-person payments at the office.
Paying by mail or in person
If you prefer to mail a check, write your account number on the check and send it to the address listed on your bill. Mail payments typically take 7 to 10 business days to arrive and be processed, so send your payment at least two weeks before the due date to avoid a late fee.
You can also pay in person at the Fontana Water Company office during business hours. The office address is on your bill. Bring your bill or account number and payment in the form of cash, check, or money order. In-person payments are processed immediately.
Setting up automatic payments
Automatic payment, sometimes called autopay or recurring payment, deducts money from your bank account on a date you choose each month. This prevents missed payments and late fees. You set it up once through the Fontana Water Company website or by calling customer service.
To set up autopay online, log into your account, find the autopay or recurring payment section, and enter your bank account information. You can choose the payment date and the amount. Most customers choose the due date shown on their bill. You can change or cancel autopay at any time through your account.
Understanding your bill and due date
Your Fontana Water Company bill shows your account number, the amount due, and the due date. The due date is typically 20 to 30 days after the bill is mailed. If you pay after the due date, the company will charge a late fee. The amount of the late fee is listed on your bill or in the company's rate schedule.
Your bill also shows your water usage for the billing period, the rate per unit of water, and any other charges such as sewer or trash service if the company provides them. If your bill seems higher than usual, check whether your usage increased or whether a rate change took effect.
What to do if you cannot pay on time
If you cannot pay your bill by the due date, contact Fontana Water Company as soon as possible. The company may offer a payment plan that lets you pay in installments over several weeks or months. Payment plans are not automatic — you must request one before your account becomes past due.
If your account falls behind, the company may charge a late fee and eventually shut off your water service. The company must give you written notice before disconnection, usually at least 10 days. If you receive a disconnection notice, contact the company immediately to discuss a payment plan or other options.
Finding your account number and bill information
Your account number appears in the upper right corner of your bill, usually next to your name. If you have lost your bill, you can find your account number by logging into your online account on the Fontana Water Company website or by calling customer service with your address and name.
If you are a new customer or have recently moved, you may not have received a bill yet. Contact the company to confirm your account is active and to receive your first bill. The company can also tell you when your first payment is due.
Frequently Asked Questions
Is there a fee to pay my bill online?
Debit card and bank account payments online have no fee. Credit card payments may include a processing fee of 2 to 3 percent of the payment amount. The fee appears on the payment screen before you confirm, so you can see the exact cost before you pay.
Can I change my due date?
Contact Fontana Water Company customer service to request a different due date. The company may be able to move your due date to match your pay schedule or other bills. Changes usually take effect on your next billing cycle.
What happens if I pay late?
A late fee is added to your account if you pay after the due date. The fee amount is shown on your bill. If your account stays unpaid for 30 to 60 days, the company may disconnect your water service. You will receive written notice before disconnection occurs.
How do I know if my payment went through?
Online and phone payments show a confirmation number immediately after you complete the transaction. Keep this number for your records. You can also log into your account online to see your payment history and current balance.
Can I pay someone else's bill?
Yes, you can pay another person's bill if you have their account number. However, the account holder must authorize you to do so. Contact Fontana Water Company to add yourself as an authorized payer or to discuss payment options.