Pay your LVVWD bill online, by phone, or by mail
Las Vegas Valley Water District (LVVWD) offers three main ways to pay your water bill: online through their website, by phone, or by mailing a check. The online method is fastest and gives you immediate confirmation. Phone payment takes a few minutes and works if you have your bill handy. Mail is the slowest option but requires no account setup.
Your bill arrives monthly and shows your account number, the amount due, and the due date. Most accounts are due within 20 days of the bill date. Late payments trigger a 1.5% monthly charge on the unpaid balance, so paying on time saves money even if you pay in full later.
LVVWD does not charge a fee for online or phone payments made directly through their system. Third-party payment services may add their own fees, so check before you choose that route.
Key Takeaways
- Pay online at lvvwd.com by logging into your account or paying as a guest with your bill number and amount due.
- Call LVVWD's automated payment line at 702-671-3500 to pay by phone with a debit or credit card.
- Mail a check to the address on your bill at least one week before the due date to account for postal delays.
- Late payments add a 1.5% monthly charge to your unpaid balance, so setting up automatic payments can protect you from missed due dates.
- If your account is past due, LVVWD may suspend service, so contact them immediately if you cannot pay by the due date.
Paying online through LVVWD's website
Go to lvvwd.com and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You have two options: log in with your account username and password, or pay as a guest.
If you log in, you'll see your account balance, recent payments, and billing history. Select the amount you want to pay (the full balance or a partial payment), choose your payment date, and enter your debit or credit card details. The system confirms the payment immediately and sends you a confirmation number by email.
If you pay as a guest, you'll need your account number (found on your bill), the amount due, and your card information. Guest payments also confirm instantly. Keep the confirmation number for your records in case you need to dispute the payment later.
Paying by phone
Call LVVWD's automated payment system at 702-671-3500. The system is available 24 hours a day, seven days a week. Have your bill or account number ready, along with a debit or credit card.
Follow the prompts to enter your account number, the amount you want to pay, and your card information. The system will confirm the payment amount and processing date before you complete the transaction. You'll receive a confirmation number at the end of the call.
If you prefer to speak with a representative, call the same number during business hours (typically 7 a.m. to 6 p.m. Monday through Friday) and ask to be transferred to a customer service agent. They can process your payment over the phone and answer questions about your account.
Paying by mail
Write a check or money order for the amount due and include it with the payment stub from your bill. The stub shows your account number and the address where to send the payment. Mail it at least seven to ten days before the due date to allow time for delivery and processing.
Do not send cash through the mail. Write your account number on the check itself so the payment is credited correctly even if the stub gets separated.
Mailed payments typically take five to ten business days to post to your account, depending on postal delivery and LVVWD's processing schedule. If your payment is due soon, mail is not a reliable option.
Setting up automatic payments
Automatic payments remove the risk of missing a due date. Log into your LVVWD account online and look for "Autopay" or "Automatic Payment" in the account settings. You can choose to pay the full bill amount each month or a fixed amount you set yourself.
Payments are deducted from your bank account or card on a date you select, usually a few days before the due date. You'll receive a confirmation email each time a payment is processed. You can change or cancel automatic payments anytime through your account.
Automatic payments are free and reduce the chance of late fees. If your bill amount varies significantly month to month (for example, during summer when water use increases), you can still use autopay but may need to adjust the amount occasionally.
What to do if you cannot pay by the due date
Contact LVVWD as soon as you know you'll miss the due date. Call customer service at 702-671-3500 during business hours and explain your situation. They may be able to set up a payment plan that spreads the balance over several months, though this typically requires a down payment.
If your account becomes severely past due, LVVWD may issue a notice of intent to discontinue service. This notice gives you a window (usually 10 days) to pay or arrange a plan before water service is shut off. Reconnection requires payment of the full balance plus a reconnection fee.
Some areas in Nevada offer emergency assistance programs for households facing utility shutoff. Contact your local city or county office to ask whether such programs exist in your area and what documentation you'll need.
Understanding your bill and due date
Your LVVWD bill shows the billing period (usually one month), your water usage in units called "hundred cubic feet" (HCF), the rate per unit, and any taxes or fees. The due date is printed clearly on the front of the bill, usually 20 days after the bill date.
If you receive your bill by mail, it may take several days to arrive, which shortens the time you have to pay. Signing up for paperless billing (available through your online account) means you see your bill immediately on the bill date, giving you the full 20 days to pay.
Your bill also shows your account number, which you need for any payment method. Keep a copy of your bill for your records until you confirm the payment has posted.
Frequently Asked Questions
Can I set up a payment plan if I owe a large amount?
Yes. Contact LVVWD customer service at 702-671-3500 during business hours to discuss a payment arrangement. Most plans require a down payment and monthly installments over several months. The exact terms depend on the amount owed and your situation.
What happens if I pay late?
A 1.5% monthly charge is added to any unpaid balance. If your account stays past due for an extended period, LVVWD will send a notice of intent to discontinue service. If you do not pay or arrange a plan within the notice period, your water service will be shut off.
Is there a fee for paying online or by phone?
No. LVVWD does not charge a fee when you pay directly through their website or phone system. Some third-party payment processors may charge a fee, so confirm before using them.
How long does it take for a mailed payment to show up on my account?
Mailed payments typically take five to ten business days to post, depending on postal delivery and LVVWD's processing time. If your due date is approaching, use online or phone payment instead.
Can I change my automatic payment amount or date?
Yes. Log into your account online and adjust the payment amount or date in the autopay settings. Changes usually take effect on your next scheduled payment. You can also cancel autopay anytime through your account.