Aquarion offers three main ways to pay your bill: online through their website, by phone, or by mail
Aquarion Water Company serves parts of Connecticut and provides several payment methods so you can choose what works for your schedule. The fastest and most convenient option is paying online at their website, where you can set up a one-time payment or enroll in automatic monthly payments. If you prefer to pay by phone, you can call their customer service line. Mailing a check is also an option, though it takes longer to process.
Each method has different timing and fees. Online payments typically post within one business day, while mailed checks take 7 to 10 business days to reach their processing center. Some payment methods charge a small fee, while others do not. Understanding your options helps you avoid late fees and keeps your service active.
Key Takeaways
- Online payments through Aquarion's website are the fastest option and usually post within one business day at no extra charge.
- You can set up automatic monthly payments online so your bill is paid on the same date each month without you having to remember.
- Phone payments are available but may include a convenience fee depending on the payment method you use.
- Mailed checks take 7 to 10 business days to process, so send them early if your due date is approaching.
- Your account number appears on your bill and is required for all payment methods.
Paying online through Aquarion's website
Go to Aquarion's website and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which appears on your bill statement. Enter your account number and the amount you want to pay, then choose your payment date. Aquarion accepts payments from checking or savings accounts at no charge when you pay this way.
If you want to avoid remembering to pay each month, you can enroll in automatic recurring payments during the online payment process. You provide your bank account information once, and Aquarion withdraws the payment on the date you choose each month. This is free and reduces the risk of missing a due date.
Online payments typically post to your account within one business day. If you are paying close to your due date, check Aquarion's website for their exact cutoff time — payments submitted after that time may not post until the next business day.
Paying by phone
Call Aquarion's customer service number, which appears on your bill. Have your account number ready. A representative will ask for your payment amount and the bank account or card you want to use. Phone payments are available during business hours, which vary by location.
Phone payments may include a convenience fee depending on whether you pay from a bank account or a credit or debit card. Ask the representative about the fee before you confirm the payment. The fee is added to your total charge, so you will know the exact amount before the transaction completes.
Paying by mail
Write a check or money order payable to Aquarion Water Company. Include your account number on the check. Place the check in an envelope with your bill stub or a note with your account number so Aquarion can match the payment to your account. Mail it to the address shown on your bill statement.
Mailed payments take 7 to 10 business days to arrive and be processed. If your due date is within two weeks, paying by mail risks a late fee. For time-sensitive payments, use online or phone payment instead. Keep a record of the check number and mailing date in case you need to follow up.
What to do if you miss a payment or cannot pay on time
If your payment is late, Aquarion will add a late fee to your next bill. The amount varies but is shown on your bill statement. If you are having trouble paying, contact Aquarion's customer service to ask about payment plans or hardship programs. Some water companies offer extended payment schedules or temporary assistance for customers facing financial difficulty.
If your service is shut off due to non-payment, you will need to pay the full past-due amount plus any reconnection fees to restore water service. Reconnection can take several business days, so contacting Aquarion before your account reaches that point is important.
Understanding your bill and account information
Your Aquarion bill shows your account number, service address, current charges, and due date. The account number is a unique identifier for your property and is required for all payments. Your bill also lists the customer service phone number and website address. Keep your bill in a safe place until you confirm payment has posted.
If you receive a bill online instead of by mail, log into your Aquarion account to view and download it. Some customers receive both paper and electronic bills. You can usually change your billing preference through your online account settings.
Setting up and managing your online account
Creating an online account with Aquarion lets you view your bill, make payments, and update your contact information in one place. Visit Aquarion's website and select "Create Account" or "Register." You will need your account number and service address. Once registered, you can log in anytime to check your balance or payment history.
Your online account also shows your water usage over time, which can help you spot leaks or unusual consumption. If you notice a sudden spike in usage, contact Aquarion to report it — a leak inside your home or at the meter can waste water and increase your bill significantly.
Frequently Asked Questions
Is there a fee to pay my Aquarion bill online?
No. Aquarion does not charge a fee for online payments made directly from your bank account through their website. Phone payments may include a convenience fee depending on your payment method, so ask before confirming.
Can I pay my Aquarion bill with a credit card?
Aquarion's website typically accepts payments from checking or savings accounts only. Phone payments may allow credit or debit cards, but a convenience fee usually applies. Check Aquarion's website or call customer service to confirm current payment methods.
How do I know if my payment went through?
Online payments show a confirmation number immediately after you submit them. Check your online account or your next bill to confirm the payment posted. Mailed checks take longer — contact Aquarion if your payment does not appear on your account within 10 business days of mailing.
What happens if I pay after the due date?
A late fee will be added to your next bill. The amount depends on your bill total and is shown on your statement. If you are unable to pay by the due date, contact Aquarion to discuss options before the deadline.
Can I change my payment due date?
Contact Aquarion's customer service to ask about changing your due date. Some water companies allow you to move your due date to match your pay schedule, which can make budgeting easier. Availability varies by location.