Where to send your Regional Water Authority payment
Regional Water Authority (RWA) serves parts of central Connecticut, including areas of Durham, Middletown, Berlin, and Wallingford. The bill you receive will show a mailing address for payments — that address is your starting point, and it varies depending on which RWA division serves your property.
The payment address appears on the front or back of your bill, usually near the account number. If you cannot locate it, call RWA's customer service line at 203-237-5000 to confirm the correct mailing address for your account. Sending a check to the wrong address delays processing and can result in a late fee.
RWA also accepts payments online through their website at www.rwater.com. The online portal lets you pay immediately without waiting for mail delivery, and you can set up automatic recurring payments if you prefer.
Key Takeaways
- Regional Water Authority's mailing address for payments is printed on your bill, and you should use the address shown on your specific bill rather than a general office address.
- Online payment through www.rwater.com is faster than mailing a check and allows you to pay on the day that works best for you.
- Automatic payment setup through the RWA website removes the risk of forgetting a due date and incurring late fees.
- If your bill does not arrive or you lose it, call 203-237-5000 to get your account number and current balance before paying.
Paying online through the RWA website
Log in to your account at www.rwater.com using your account number and the password you created during registration. If you do not have an online account yet, you can create one by selecting "Register" on the login page. You will need your account number, which appears on your bill.
Once logged in, select "Make a Payment" or "Pay My Bill." Enter the amount you want to pay — you can pay the full balance due or a partial amount. The website accepts credit cards, debit cards, and bank account transfers. Note that credit and debit card payments may include a processing fee, while bank transfers typically do not.
After you submit your payment, the website will show a confirmation number. Write down or save this number in case you need to reference the transaction later. The payment usually posts to your account within one business day.
Setting up automatic payments
Automatic payment removes the need to remember due dates and reduces the chance of late fees. Through the RWA website, you can authorize the utility to withdraw your bill amount from your bank account on a date you choose each month.
To set up automatic payment, log into your account at www.rwater.com, go to "Billing" or "Account Settings," and select "Automatic Payment" or "Autopay." You will need to provide your bank account number and routing number. RWA will typically deduct the payment a few days before the due date shown on your bill.
You can change or cancel automatic payment at any time through the same menu. If you cancel, make sure you have another payment method in place so your bill does not become overdue.
Mailing a check or money order
Write your account number on the check or money order. Include the payment stub from your bill if possible — it helps RWA match the payment to your account quickly. If you do not have the stub, write your account number clearly on the envelope.
Mail your payment to the address printed on your bill. Standard mail typically takes 5 to 7 business days to arrive, so plan ahead if your due date is approaching. RWA processes payments as of the date received, not the date mailed, so a check postmarked on time but arriving late will still be considered late.
Keep a copy of the check or a photo of the front and back for your records. If you need proof of payment, you can reference the check number and mailing date.
What to do if you miss a due date
If your payment arrives after the due date, RWA will add a late fee to your next bill. The amount of the late fee is set by RWA's rate schedule, which you can view on their website or request by calling 203-237-5000.
If you are having trouble paying your bill on time, contact RWA's customer service to discuss your options. Some utilities offer payment plans or hardship programs for customers facing financial difficulty, though availability varies. Calling before you fall behind is better than waiting — it gives you more options.
If your account becomes significantly overdue, RWA may shut off your water service. The utility is required to provide notice before disconnection, so check your mail and answer calls from unknown numbers if you know your account is behind.
Understanding your bill amount and due date
Your RWA bill shows the amount due and the due date clearly at the top or in a highlighted section. The due date is typically 15 to 20 days after the bill is issued. If you pay online, the payment must be submitted by 11:59 p.m. on the due date to be considered on time.
The bill amount includes the cost of water service, any applicable taxes, and fees for services like meter reading or account maintenance. If the amount seems unusually high, check whether you have a leak or whether your meter reading changed significantly from the previous month. You can request a meter recheck by calling 203-237-5000.
RWA bills are typically issued monthly, though the exact date may vary slightly depending on your meter reading schedule. If you do not receive a bill by the expected date, log into your online account to check your balance, or call customer service.
Frequently Asked Questions
Can I pay my RWA bill over the phone?
RWA does not accept phone payments directly. You can pay online at www.rwater.com, mail a check to the address on your bill, or set up automatic payment through the website. If you need help with the online system, customer service at 203-237-5000 can walk you through the steps.
What happens if I pay more than the amount due?
The extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund of the overpayment by contacting RWA at 203-237-5000, though processing a refund may take several weeks.
Is there a fee for paying online?
Credit and debit card payments typically include a processing fee of 2 to 3 percent of the payment amount. Bank account transfers usually have no fee. The website will show you the fee before you confirm the payment, so you can choose the method that works best for you.
How do I know if my payment was received?
If you paid online, you will receive a confirmation number immediately. If you mailed a check, log into your account at www.rwater.com after 5 to 7 business days to see whether the payment has posted. You can also call 203-237-5000 to confirm receipt.
What should I do if I cannot pay my full bill by the due date?
Contact RWA customer service at 203-237-5000 to discuss your situation. Some utilities offer payment arrangements or extended due dates for customers facing hardship. Reaching out before the due date passes gives you more options than waiting until your account is overdue.