Where to pay your Tulsa water bill
The City of Tulsa's Water and Sewer Services department accepts payments through three main routes: online at the city's website, by mail to their lockbox address, or in person at payment locations around the city. The fastest and most convenient method is online, which processes immediately and requires only your account number and a payment method. If you prefer not to pay online, you can mail a check or money order, call the department's phone line to pay by card, or visit a walk-in payment center.
Your water bill arrives monthly and shows your account number in the upper right corner of the first page. You will need this number to pay by any method. The bill also lists the due date, which is typically 20 days from the bill date. Payments received after the due date may incur a late fee.
Key Takeaways
- Online payment through the City of Tulsa website is the fastest option and processes the same day you submit it.
- Your account number appears on your water bill and is required for any payment method.
- Mailed payments should arrive at least five business days before the due date to avoid late fees.
- The city accepts payments by phone, in person at multiple locations, and through automatic bank draft if you want to skip manual payments each month.
Paying online through the city website
Go to the City of Tulsa's official website and look for the "Pay My Bill" or "Online Bill Payment" link under Water and Sewer Services. You will enter your account number and the amount you wish to pay. The system accepts debit cards, credit cards, and bank account transfers. Credit and debit card payments process immediately, though the city charges a convenience fee for this method—typically 2.5 percent of the payment amount or a flat fee, whichever is higher. Bank account transfers usually have no fee but may take one business day to post.
Keep your confirmation number after you submit payment. The city's system will display it on screen and send it to your email if you provided one. This number proves you paid and is useful if a question arises about your account later.
Mailing a check or money order
Write your account number on the check or money order and mail it to the address listed on your bill. The city's lockbox address changes periodically, so always use the address printed on your current bill rather than an old one. Mail your payment at least five business days before the due date to account for postal delays. Payments postmarked after the due date may be assessed a late fee even if they arrive on time.
If you lose your bill or cannot locate the mailing address, call the Water and Sewer Services customer service line at 918-596-9100 to confirm the current lockbox address before sending payment.
Paying by phone or in person
Call 918-596-9100 during business hours to pay by phone using a debit or credit card. A customer service representative will take your account number and payment information. This method is useful if you want to pay on the due date itself, since phone payments process the same day. The city charges a convenience fee for phone payments, similar to the online card payment fee.
In-person payment locations include the Water and Sewer Services office at 10 East 2nd Street in downtown Tulsa, open Monday through Friday during standard business hours. Some Tulsa utility payment centers and city facilities also accept water bill payments. Call 918-596-9100 to confirm which locations near you accept walk-in payments and their current hours.
Setting up automatic payments
If you want to avoid paying your bill manually each month, the city offers automatic bank draft, also called autopay. This method withdraws the full bill amount from your bank account on or shortly after the due date each month. To set up autopay, call 918-596-9100 and provide your bank account and routing number, or set it up online through the city's bill payment portal if that option is available.
Autopay has no convenience fee and ensures you never miss a due date. You can change or cancel autopay at any time by calling customer service. If your bill amount varies significantly month to month, you can still use autopay but will need to update the amount or switch to manual payment for months when usage is unusually high or low.
What happens if you miss the due date
Payments received after the due date shown on your bill are subject to a late fee. The city typically adds a percentage of the unpaid balance or a flat fee, whichever is greater. If your account remains unpaid for 30 days or more past the due date, the city may issue a notice of intent to disconnect service. This notice gives you a window—usually 10 days—to pay the full amount owed plus any penalties to avoid service shutoff.
If you cannot pay the full bill by the due date, contact the Water and Sewer Services office at 918-596-9100 to discuss your situation. The city may offer a payment plan or defer payment in certain circumstances, though this is handled case by case. Calling before your account becomes seriously past due gives you more options than waiting until a disconnect notice arrives.
Understanding your bill and account number
Your water bill shows your account number, service address, current charges, and due date. The bill also breaks down charges into water usage, sewer service, and any other fees. Your account number is a unique identifier that the city uses to track your payments and service history. This number appears in multiple places on your bill—usually in the upper right corner and again near the payment instructions.
If you cannot locate your account number, call 918-596-9100 with your service address and the city can provide it. Keeping your account number handy makes paying faster, whether you choose online, phone, or mail payment.
Frequently Asked Questions
Can I pay my Tulsa water bill with a credit card online without a fee?
No. The city charges a convenience fee for credit card payments, whether online or by phone. Bank account transfers through the online system typically have no fee but may take one business day to process. Mailed checks and in-person cash payments have no fee.
What is the mailing address for my water bill payment?
The lockbox address is printed on your current bill. Always use the address on your bill rather than an old one, since the city may change it. If you cannot find your bill, call 918-596-9100 to confirm the current address before mailing payment.
How long does it take for my online payment to show up on my account?
Credit and debit card payments process immediately and appear on your account the same day. Bank account transfers may take one business day. Mailed checks typically take five to seven business days to clear, depending on postal and processing time.
What happens if I pay after the due date?
Late fees are added to your account. If your account remains unpaid for 30 days or more, the city may send a notice of intent to disconnect service. Contact the city at 918-596-9100 if you cannot pay by the due date to discuss options.
Can I set up autopay and then cancel it later?
Yes. You can cancel or change autopay at any time by calling 918-596-9100. There is no penalty for canceling. If you want to pause autopay for one month, call ahead to let the city know.