Where to pay your Clarksville gas and water bill

The City of Clarksville Utilities Department handles both gas and water billing for the city. You can pay your bill through three main routes: online through their official website, by phone, or by mail. Each method reaches the same account, so choose whichever fits your routine.

The fastest and most direct way is through the city's online payment portal at the Clarksville Utilities website. You'll need your account number (printed on your bill) and a valid payment method. Phone payments go through the same system and take about five minutes. Mail payments take longer to process — typically 7 to 10 business days — so plan ahead if you're close to a due date.

Key Takeaways

  • Pay online at the City of Clarksville Utilities website using your account number and a debit card, credit card, or bank account.
  • Phone payments are processed the same day and can be made by calling the Clarksville Utilities Department during business hours.
  • Mail payments take 7 to 10 business days to post to your account, so send them at least two weeks before your due date to avoid late fees.
  • Your bill shows the due date clearly — paying after that date triggers a late charge, even if you mail the payment on time.
  • Set up automatic payments through the online portal to have your bill paid on the same day each month without logging in.

Paying online through the Clarksville Utilities portal

Log into the City of Clarksville Utilities website and look for the "Pay My Bill" or "Online Payments" section. You'll enter your account number (the reference number on your bill, not your meter number) and the amount you want to pay. The system accepts Visa, Mastercard, Discover, and American Express, as well as direct bank account payments.

Online payments are processed immediately, and you'll receive a confirmation number on screen. Save or print this number — it's your proof of payment if there's ever a question. The payment typically shows on your account within 24 hours. If you're paying close to the due date, online is your safest option because it posts the same day.

The portal also lets you set up automatic recurring payments. Choose your payment date each month, and the system will charge your card or bank account without you having to log in. This prevents accidental late payments if you forget to pay manually.

Paying by phone

Call the Clarksville Utilities Department during business hours to pay over the phone. Have your account number and payment method ready. A representative will process your payment immediately and give you a confirmation number. Phone payments are treated the same as online payments — they post the same day and carry no additional fee.

Phone payments work well if you prefer speaking to someone or if you have questions about your bill while paying. The downside is you're limited to business hours, so this won't work if you need to pay outside 9 a.m. to 5 p.m. on a weekday.

Paying by mail

Write a check or money order payable to "City of Clarksville" and include your account number on the payment. Mail it to the address printed on your bill — typically the Clarksville Utilities Department office. Do not send cash through the mail.

Mail payments take 7 to 10 business days to reach the office and be posted to your account. If your due date is fewer than 10 days away, mailing is risky — the payment may not post before the late fee kicks in. Send mail payments at least two weeks early to be safe. Keep a copy of your check or the envelope for your records.

Understanding your due date and late fees

Your bill shows a specific due date. Payments are considered late if they're received after that date, regardless of when you sent them. This means a check mailed on the due date will almost certainly be late by the time it arrives. Late fees vary but typically run 10% of the bill amount or a flat fee — check your bill or call the utilities department for the exact amount.

If you miss a due date, pay as soon as you can. The late fee is added once, not compounded each day. Continuing to miss payments can lead to service disconnection, so contact the utilities department if you're having trouble paying — they may have options for payment plans or hardship programs.

What to do if you can't find your account number

Your account number appears on your bill in the upper right corner or near your name and address. If you've lost your bill, call the Clarksville Utilities Department with your name, address, and phone number, and they'll look up your account number for you. You can also create an online account on the utilities website, which will store your account number for future reference.

Some payment methods, like automatic bank draft, require your account number to set up, so having it saved in your records or online account saves time later.

Setting up automatic payments to avoid missed due dates

The easiest way to stay on top of your bill is to set up automatic payments through the online portal. Choose a date each month — many people pick the day after they get paid — and the system will charge your card or bank account automatically. You'll still receive a bill showing what you owe, but the payment happens without you having to remember.

Automatic payments reduce the risk of late fees and service interruptions. You can change or cancel the automatic payment anytime through your online account. If your bill amount varies significantly month to month (which is common with gas in winter), you can set a fixed amount and adjust it manually when needed, or let the system charge the full amount shown on your bill.

Frequently Asked Questions

Is there a fee for paying online or by phone?

No. The City of Clarksville does not charge a fee for online or phone payments made directly through their utilities portal or department. Some third-party payment services may charge a fee, so pay through the official city website or by calling the utilities department directly to avoid extra charges.

How long does it take for a payment to show on my account?

Online and phone payments post within 24 hours. Mail payments take 7 to 10 business days. If you're paying close to your due date, use online or phone to make sure the payment posts before the late fee applies.

What happens if I pay the wrong amount?

If you overpay, the extra amount stays on your account as a credit toward next month's bill. If you underpay, the remaining balance is due on the next billing cycle. You can always pay the difference online or by phone without penalty.

Can I pay both my gas and water bills at the same time?

Yes. The City of Clarksville combines gas and water into one bill, so a single payment covers both services. You'll see both charges listed on the same invoice, and one payment settles the entire amount due.

What should I do if my payment doesn't post after 24 hours?

Contact the Clarksville Utilities Department with your confirmation number. They can verify the payment was received and investigate any delays. Keep your confirmation number from the payment screen or email for this reason.