Where to pay your Kingsport water bill
Kingsport Utilities operates the water system for the city. You can pay your bill in three ways: online through their website, by phone, or in person at their office.
The online payment portal is at kingsportutilities.com. You'll need your account number, which appears on your bill. Online payments typically process the same day if submitted before 5 p.m. on a business day.
To pay by phone, call Kingsport Utilities at (423) 229-7000. A representative can take your payment over the phone using a debit or credit card. Phone payments also process the same business day.
In-person payments are accepted at the Kingsport Utilities office located at 1001 West Stone Drive, Kingsport, TN 37660. Hours are typically Monday through Friday, 8 a.m. to 4:30 p.m. You can pay by cash, check, or card at the office.
Key Takeaways
- Kingsport Utilities accepts online payments through their website, which process the same day if submitted before 5 p.m. on a business day.
- Phone payments at (423) 229-7000 also process the same day and accept debit or credit cards.
- In-person payments at 1001 West Stone Drive accept cash, checks, or cards during business hours Monday through Friday.
- Your account number on your bill is required for all payment methods.
Setting up automatic payments
If you prefer not to pay manually each month, Kingsport Utilities offers automatic payment options. You can set up recurring payments through their online portal or by calling their office.
Automatic payments draw from your bank account on a date you choose, typically around your bill due date. This prevents late payments and removes the need to remember to pay each month. You can change or cancel automatic payments at any time through the website or by phone.
Understanding your bill due date and late fees
Your water bill due date appears on the statement itself. Kingsport Utilities typically allows 15 to 20 days from the bill date to pay without penalty, though you should check your specific bill for the exact date.
If payment is not received by the due date, a late fee is added to your account. The amount varies depending on your bill total. Continuing non-payment can result in service disconnection after a period of time, usually 30 to 60 days past due, though Kingsport Utilities may offer a payment arrangement before that happens.
What to do if you cannot pay on time
If you know you cannot pay by the due date, contact Kingsport Utilities before the deadline. Call (423) 229-7000 and explain your situation. The utility may be able to set up a payment plan that spreads your bill across multiple months.
Payment arrangements are not may provide, but utilities are often willing to work with customers who communicate early rather than wait until service is about to be shut off. Have your account number ready when you call, and be prepared to discuss what amount you can pay and when.
Reading your Kingsport water bill
Your bill shows your account number, billing period, current charges, and any balance from the previous month. The charges section breaks down water usage, sewer fees, and any other services you receive.
Usage is measured in hundred-cubic-foot units (HCF). One HCF equals 748 gallons. Your bill will show how many HCF you used during the billing period and the rate per unit. Sewer charges are typically based on water usage, since water that enters your home is assumed to leave through the sewer system.
If your bill seems unusually high, check whether usage increased or whether a rate change took effect. Kingsport Utilities can explain any line item on your bill if you call their office.
Reconnection after service disconnection
If your water service is shut off due to non-payment, you must pay the full past-due balance plus any reconnection fee to restore service. Reconnection fees vary but typically range from $50 to $150.
Contact Kingsport Utilities immediately to arrange payment and reconnection. Service restoration may take one to two business days after payment is received, depending on staffing and weather. Ask whether a payment plan is still available if you cannot pay the full amount at once.
Frequently Asked Questions
Can I pay my Kingsport water bill with a credit card online?
Yes, the online portal at kingsportutilities.com accepts credit and debit cards. You can also pay by card over the phone at (423) 229-7000. Some payment methods may charge a processing fee, so check the website for current details.
How long does an online payment take to show up on my account?
Online payments submitted before 5 p.m. on a business day typically post the same day. Payments submitted after hours or on weekends may not process until the next business day. Check your confirmation number to track the payment status.
What happens if I pay late?
A late fee is added to your account if payment is not received by the due date shown on your bill. Continued non-payment can lead to service disconnection after 30 to 60 days, though Kingsport Utilities may contact you about a payment plan before that occurs.
Can I set up a payment plan if I owe multiple months of bills?
Contact Kingsport Utilities at (423) 229-7000 to discuss a payment arrangement. The utility works with customers on a case-by-case basis. Call before your service is disconnected, as options are more limited once service is shut off.
Where is the Kingsport Utilities office located?
The office is at 1001 West Stone Drive, Kingsport, TN 37660. Hours are Monday through Friday, 8 a.m. to 4:30 p.m. You can pay in person with cash, check, or card during these hours.