Where to pay your Amarillo city utilities bill
The City of Amarillo accepts bill payments through three main channels: online at the city's official website, by phone, or by mail. Most residents find the online option fastest because payment posts the same day you submit it, and you can set it up in about five minutes without leaving home.
The city's billing system covers water, wastewater, and solid waste services. If you receive a combined bill for multiple services, one payment covers all of them. You do not need a separate account for each service — the city ties them to your service address.
Key Takeaways
- Online payment through the City of Amarillo website posts the same day and requires only your account number and payment amount.
- Phone payments are available by calling the city's utility billing office during business hours, and the representative can walk you through the process.
- Mail payments should be sent to the address printed on your bill, and you should allow 7 to 10 business days for the payment to reach and post to your account.
- Setting up automatic recurring payments prevents missed due dates and takes about the same time as a one-time online payment.
- Your account number appears on your bill and is required for any payment method you choose.
Paying online through the city website
Visit the City of Amarillo's official utility billing portal to make a one-time payment or set up automatic payments. You will need your account number (printed on your bill) and the amount you want to pay. The city accepts payments by debit card, credit card, and bank account transfer.
If you use a credit or debit card, the city charges a convenience fee — the exact amount depends on the card type and is shown before you confirm payment. Bank account transfers typically have no fee or a much smaller one. The payment posts to your account the same business day if you submit it before the cutoff time, which is usually 5 p.m. Central Time on weekdays.
To set up automatic payments, log into the same portal and select the automatic payment option. You can choose to pay the full bill amount each month or a fixed dollar amount. The city will deduct the payment on or shortly after your due date each billing cycle.
Paying by phone
Call the City of Amarillo Utility Billing Department during business hours to pay over the phone. A representative will ask for your account number and the amount you want to pay, then process the payment using your debit card, credit card, or bank account information. Phone payments also post the same business day.
The phone line is available Monday through Friday during standard business hours. If you call outside those hours, you may reach an automated system that takes limited information, or you may need to call back during business hours. Have your bill in front of you when you call so you can provide your account number quickly.
Paying by mail
Write a check or money order payable to the City of Amarillo and mail it to the address printed on your bill. Include your account number on the check or money order so the city can match the payment to your account. Mail payments typically take 7 to 10 business days to arrive and post, so send your payment well before the due date to avoid late fees.
Do not send cash through the mail. If you do not have a checking account, a money order from a grocery store, bank, or post office works just as well and costs a small fee (usually under $2). Keep the receipt as proof of payment until the amount appears on your next bill.
Understanding your bill and due date
Your Amarillo utility bill shows your account number, service address, current charges, and due date. The due date is typically 20 days from the bill date. If you pay after the due date, the city charges a late fee, which appears on your next bill. Paying on time avoids this extra cost.
Your bill also breaks down charges by service type — water, wastewater, and solid waste — so you can see what each service costs. If you notice an unusually high bill, check your meter reading or contact the city to ask whether the reading is correct. Meter errors are rare but do happen, and the city can investigate if you request it.
What to do if you cannot pay on time
If you know you will miss a due date, contact the City of Amarillo Utility Billing Department before the due date passes. The city may be able to work out a payment plan that spreads your balance over several months instead of requiring full payment at once. Payment plans are not automatic — you have to request one, and the city will review your situation.
If your bill goes unpaid for an extended period, the city may disconnect your service. Reconnection requires paying the full past-due balance plus a reconnection fee. Contacting the city early gives you more options than waiting until a disconnection notice arrives.
Frequently Asked Questions
Can I pay my Amarillo utility bill without creating an online account?
Yes. You can pay by phone or mail without setting up an account. Online one-time payments do not require an account either — you enter your account number and payment details each time. Only automatic payments require you to create and log into an account.
What happens if I pay online but the payment does not show up on my bill?
Contact the City of Amarillo Utility Billing Department with your confirmation number from the online payment. The city can verify whether the payment was received and when it will post. Keep your confirmation email or receipt until the payment appears on your account.
Can I change or cancel an automatic payment after I set it up?
Yes. Log into your online account and adjust the automatic payment settings, or call the Utility Billing Department to make changes over the phone. You can pause automatic payments temporarily or cancel them entirely at any time.
Is there a difference in how fast a payment posts if I use a credit card versus a bank account?
Both post the same business day if submitted before the cutoff time. The main difference is the fee — credit cards typically carry a higher convenience fee than bank account transfers. Check the fee amount before confirming your payment method.
What if my mailed check gets lost in the mail?
If your check does not post within 10 business days, contact the Utility Billing Department with the check number and amount. The city can investigate and may issue a stop payment so you can submit payment another way. Keep your cancelled check or receipt as proof once it clears.