The fastest way to pay is online through the City of Amarillo's utility portal
The City of Amarillo Utilities Department lets you pay your water bill through their website without leaving home. Go to the City of Amarillo's official utilities payment page, enter your account number (found on your bill), and pay by debit card, credit card, or electronic bank transfer. Payment posts the same day for online transactions, so you can pay right up to your due date if needed.
You'll need your account number to set up an online payment. This is a 7 or 8-digit number printed on the front of your bill, usually near the top left. If you don't have your bill handy, you can call the Amarillo Utilities Department at (806) 378-6038 to look up your account number by phone.
Online payments through the city portal do not charge a fee. Some third-party payment processors that appear in search results may charge convenience fees, so use the official City of Amarillo website to avoid extra charges.
Key Takeaways
- Pay online at the City of Amarillo's utilities website with no fee using your account number and a debit or credit card.
- Mail a check or money order to the address on your bill; allow 7 to 10 business days for the payment to reach the city.
- Pay in person at the Amarillo City Hall Utilities Department, 509 E. 7th Avenue, during business hours with cash, check, or card.
- Your account number appears on your bill and is required for any payment method.
- Late payments may result in a reconnection fee if your service is disconnected; contact the city immediately if you fall behind.
Mailing a check or money order
If you prefer not to pay online, you can mail a check or money order to the City of Amarillo. Write your account number on the check or money order so the payment is credited to the correct account. Mail to: City of Amarillo Utilities Department, P.O. Box 1171, Amarillo, TX 79105.
Allow 7 to 10 business days for a mailed payment to arrive and post to your account. If your due date is within that window, mail your payment early to avoid a late fee. The city applies late fees to bills not paid by the due date shown on your statement.
Paying in person at City Hall
You can walk in and pay your water bill at the Amarillo City Hall Utilities Department, located at 509 E. 7th Avenue, Amarillo, TX 79101. The office accepts cash, checks, and debit or credit cards. Bring your bill or account number so staff can process the payment quickly.
City Hall is open Monday through Friday, 8:00 a.m. to 5:00 p.m., closed on city holidays. If you need to pay outside these hours, use the online portal or mail a check instead.
What happens if you miss the due date
Water bills in Amarillo are due on the date printed on your statement. If payment does not arrive by that date, the city charges a late fee. The amount of the late fee is listed on your bill or you can call (806) 378-6038 to ask.
If your bill remains unpaid for 30 days past the due date, the city may disconnect your water service. A reconnection fee applies when service is restored, in addition to the unpaid balance and late fees. If you are having trouble paying, contact the Utilities Department right away to discuss your options.
Setting up automatic payments
The City of Amarillo's online portal allows you to set up automatic monthly payments from your bank account. This removes the risk of forgetting a due date and incurring late fees. Log into your account on the city's utilities website and look for the automatic payment or recurring payment option.
You can change or cancel automatic payments at any time through the same portal. If you have questions about how automatic payments work, call (806) 378-6038 and ask to speak with someone in the Utilities Department.
Finding your account number and due date
Your account number and due date are both printed on your water bill. The account number is usually in the upper left corner, and the due date appears near the top or in a highlighted section. If you've lost your bill, call the Utilities Department at (806) 378-6038 and provide your address so they can look up your account.
The city also sends bills by email if you sign up for paperless billing through the online portal. Paperless billing can help you keep track of due dates and avoid missed payments.
Frequently Asked Questions
Can I pay my Amarillo water bill over the phone?
The City of Amarillo does not list a phone payment option on their website. You can pay online, by mail, or in person. If you have questions about payment methods, call the Utilities Department at (806) 378-6038 to ask whether phone payments are available.
What if I pay online but my payment doesn't show up right away?
Online payments through the city portal post the same day. If you paid by credit or debit card and don't see the payment within 24 hours, check your bank to confirm the charge went through, then call (806) 378-6038 with your confirmation number. If you paid by electronic bank transfer, allow one business day for the payment to clear.
Is there a fee to pay my water bill online?
No. The City of Amarillo's official online payment portal charges no fee. Be cautious of third-party websites that offer to pay your bill for you — they may charge convenience fees that the city does not.
What should I do if I can't pay my full bill by the due date?
Contact the Utilities Department at (806) 378-6038 as soon as possible. Explain your situation and ask whether the city offers a payment plan or hardship program. Paying something before the due date is better than paying nothing, as it shows good faith and may help you avoid a disconnection.
How do I know if my water service has been disconnected?
If your water stops flowing and you've missed a payment, your service has likely been disconnected. Call the Utilities Department immediately at (806) 378-6038 to confirm and ask what you need to do to restore service. You will need to pay the unpaid balance, late fees, and a reconnection fee.