The fastest way to pay Con Edison is online through their website or mobile app, by phone, or by mail — each takes a different amount of time and works best for different situations.

Con Edison serves most of New York City and Westchester County. You can pay your bill the same day you receive it, or wait until the due date printed on your statement. The method you choose depends on whether you need the payment to post immediately, whether you have your account number handy, and how you prefer to handle money.

Your bill shows a due date — usually 20 to 25 days after the bill date. Paying by that date keeps you current. If you miss it, Con Edison charges a late fee and may eventually shut off service, so knowing your options ahead of time helps you avoid that.

Key Takeaways

  • Online payment through conedison.com or the Con Edison mobile app posts within one business day and requires your account number.
  • Phone payment (1-800-752-6633) works immediately and takes about five minutes, but you will need your bill or account number ready.
  • Mail payment takes 7 to 10 business days to reach Con Edison, so send it at least two weeks before the due date to avoid a late fee.
  • Automatic payments from your bank account can be set up online and remove the risk of forgetting a due date.
  • If you cannot pay the full amount by the due date, contact Con Edison before the date to discuss a payment plan.

Paying online through Con Edison's website or app

Go to conedison.com and click "Pay My Bill" or use the Con Edison mobile app (available on iOS and Android). You will need your account number, which appears on your bill statement. You can pay with a debit card, credit card, or bank account.

Online payments post within one business day. If you pay on a Friday evening, the payment will show in your account by Monday. There is no fee for paying with a debit card or bank account, but Con Edison charges a fee if you use a credit card — the amount varies depending on the card type.

If you do not have your account number, you can look it up on your bill, or call Con Edison at 1-800-752-6633 and they will provide it. Once you set up an online account, you can also view your bill history and see your usage patterns.

Paying by phone

Call Con Edison's automated payment line at 1-800-752-6633. You will need your account number and the amount you want to pay. The system accepts debit cards and bank accounts. The payment posts immediately, so you do not have to wait for it to clear.

If you prefer to speak to a representative, you can stay on the line after the automated system answers, though wait times vary. A representative can also help you set up a payment plan if you cannot pay the full amount.

Phone payments are useful if you are paying close to the due date and need confirmation the same day, or if you do not have internet access at that moment.

Paying by mail

Write a check or money order, include your account number on the back, and mail it to the address shown on your bill. Con Edison's mailing address varies by region, so always use the address printed on your statement rather than looking one up online.

Mail payments take 7 to 10 business days to arrive and post. If your due date is fewer than 10 days away, do not use mail — use online or phone payment instead. If you mail a payment and then pay again online thinking it did not go through, you will overpay and have a credit on your account that you will need to request back.

Setting up automatic payments

Automatic payments remove the risk of missing a due date. Log into your Con Edison online account, go to "Billing and Payment," and select "Automatic Payments." You can choose to pay the full bill amount each month or a fixed amount you set yourself.

Automatic payments come from your bank account on a date you choose — usually a few days before the due date. If your bill amount changes month to month (as it does for most customers), you can set it to pay the full amount automatically, or you can keep it manual and adjust the amount each month.

You can cancel automatic payments anytime through your online account, so there is no lock-in. If you move or change bank accounts, update your payment information in your Con Edison account to avoid a failed payment.

What to do if you cannot pay by the due date

Call Con Edison at 1-800-752-6633 before your due date and ask about a payment plan or extension. Con Edison has programs for customers who are struggling to pay, and speaking to them before you miss the due date keeps you from being charged a late fee and protects you from service shutoff.

If you are a senior, disabled, or have a low household income, Con Edison offers the Utility Assistance Program, which can help reduce your bill. You can also contact your local community action agency or 211 (dial 2-1-1 from any phone) to learn about other assistance programs in your area.

If your service has already been shut off, you will need to pay the full amount owed plus a reconnection fee to restore it. Reconnection usually takes one business day after payment clears.

Understanding late fees and service shutoff

Con Edison charges a late fee if you do not pay by the due date. The fee is a percentage of your unpaid balance and appears on your next bill. If you are more than 30 days late, Con Edison may send a shutoff notice, which gives you a window (usually 10 days) to pay before service is disconnected.

If your service is shut off, you must pay the full amount owed, plus a reconnection fee, to restore it. Reconnection is not automatic — you have to request it and wait for a technician to visit. This process can take several days, so avoiding shutoff is much simpler than dealing with reconnection.

Frequently Asked Questions

Is there a fee for paying my Con Edison bill online?

No fee for debit card or bank account payments. Credit card payments have a fee that varies by card type — Con Edison shows the fee amount before you confirm the payment, so you can see it before you commit.

How do I find my Con Edison account number?

Your account number is printed on your bill statement, usually near the top. If you do not have your bill, call 1-800-752-6633 and provide your service address — they will give you the number in seconds.

Can I pay someone else's Con Edison bill?

Yes, if you have their account number. You can pay online, by phone, or by mail using their account number. The payment will post to their account. If you are paying regularly for someone else, you can set up automatic payments in their account if you have access to it.

What happens if I pay too much?

The overpayment becomes a credit on your account. You can request a refund by calling 1-800-752-6633, or you can let the credit apply to your next bill. Refunds usually take 4 to 6 weeks to arrive.

Can I change my due date?

Con Edison does not allow you to change your due date, but you can choose when to pay as long as you pay by the date on your bill. If you want payments to go out on a specific day each month, set up automatic payments and choose the date you prefer.