Con Edison's phone payment number and what to have ready
Con Edison's automated phone payment line is 1-800-752-6633. You can call this number 24 hours a day, 7 days a week to pay your bill without speaking to a representative. The system accepts payments from a checking account, savings account, or debit card.
Before you call, have your Con Edison account number ready — it appears on your bill in the upper right corner. You will also need the payment amount you want to send and your bank account or card information. If you are paying from a bank account, you will need your routing number and account number, which you can find at the bottom left of any check.
The automated system will confirm your payment amount and give you a confirmation number at the end of the call. Write this number down or take a photo of it. Keep it until the payment appears in your Con Edison account online, which usually takes one to two business days.
Key Takeaways
- Call 1-800-752-6633 anytime to pay by phone without waiting for a representative.
- Have your account number, payment amount, and bank account or debit card information before you call.
- The system gives you a confirmation number at the end of the call — save it as proof of payment.
- Phone payments from a bank account typically post within one to two business days.
- Con Edison charges a fee for debit or credit card payments made by phone, but not for bank account payments.
What fees apply to phone payments
Con Edison does not charge a fee when you pay from a checking or savings account by phone. However, if you use a debit card or credit card, the company charges a convenience fee. The fee amount varies depending on your payment method and the processing company Con Edison uses, but it is typically between $2 and $4 for most residential customers.
Before the system processes your payment, it will tell you the exact fee and ask you to confirm. You can decline at that point and choose a different payment method instead. If you want to avoid the fee entirely, use your bank account information rather than a card.
When your payment will show up in your account
Payments made by phone from a bank account usually appear in your Con Edison account within one to two business days. Payments made by debit or credit card may take slightly longer — up to three business days in some cases. Con Edison counts business days as Monday through Friday, excluding holidays.
If you are paying a bill that is due soon, call at least three business days before the due date to make sure the payment posts on time. If your due date is a Friday, for example, call by Tuesday at the latest. Payments made on weekends or holidays are processed the next business day.
Speaking to a representative instead of using the automated system
If you prefer to speak with someone or have questions about your account, you can stay on the line after calling 1-800-752-6633 and press the option to speak with a representative. Wait times vary depending on the time of day and how busy Con Edison's lines are. Calling early in the morning on a weekday usually means shorter waits.
A representative can help you set up a payment plan if you are behind on your bill, answer questions about your charges, or discuss other account issues. They can also process your payment over the phone if you prefer not to use the automated system.
Setting up automatic payments instead of calling each month
If you pay your Con Edison bill the same amount every month, you can set up automatic payments through your bank or through Con Edison's website. This way you do not have to remember to call or pay online each billing cycle. Automatic payments from your bank account have no fee.
To set up automatic payments through Con Edison, log into your account at www.coned.com and look for the "Billing & Payment" section. You can also call 1-800-752-6633 and ask a representative to set it up for you. If your bill amount changes month to month, automatic payments may not work well for you — in that case, paying by phone when you receive your bill is a better option.
What to do if your payment does not show up
If more than three business days have passed and your payment still does not appear in your Con Edison account, call 1-800-752-6633 and speak with a representative. Have your confirmation number from the original payment call ready. The representative can look up the payment in the system and tell you whether it is still processing or if there was a problem.
If the payment was rejected — for example, because your bank account information was incorrect — Con Edison will usually send you a notice in the mail. Check your mailbox and your email for any messages from Con Edison about a failed payment. If you see a rejection notice, call back and make the payment again with corrected information.
Other ways to pay Con Edison besides the phone
You can also pay Con Edison online at www.coned.com without calling. The website has the same payment options as the phone line and no fee for bank account payments. You can also pay in person at a Con Edison payment center, by mail, or through your bank's bill pay service.
Paying through your bank's bill pay service is often the easiest option if you already use online banking. Your bank sends a check to Con Edison on your behalf, and you control the payment date. This method has no fee and gives you a record in your bank statement.
Frequently Asked Questions
Can I pay someone else's Con Edison bill by phone?
Yes, if you have their account number. Call 1-800-752-6633 and provide the account number when the system asks for it. You will need to pay from your own bank account or card. Con Edison will not tell you the account balance or other details over the phone unless you are the account holder.
What happens if I pay late?
Con Edison charges a late fee if your payment is not received by the due date shown on your bill. The fee is usually a percentage of your bill amount. If you are going to be late, call 1-800-752-6633 to speak with a representative about a payment plan or to ask about hardship programs that may help.
Can I set a payment for a future date when I call?
The automated phone system processes payments immediately. If you want to schedule a payment for a future date, use Con Edison's website instead, where you can choose the date you want the payment to go through. Alternatively, speak with a representative on the phone and ask them to schedule it for you.
Is the phone payment line secure?
Yes, Con Edison's automated payment system uses encryption to protect your bank account and card information. The system is the same one the company uses for online payments. Never give your account number or payment information to someone who calls you claiming to be from Con Edison — always call the official number yourself.
What if I do not have a bank account or debit card?
You can pay Con Edison by mail with a check or money order, or in person at a payment center. Some payment centers also accept cash. Visit www.coned.com to find a payment location near you, or call 1-800-752-6633 to ask about payment options in your area.