Con Edison's online payment options and how to use them

Con Edison offers three main ways to pay your bill online: through your Con Edison account on their website, through their mobile app, or by setting up automatic payments. The fastest method is logging into your Con Edison account at conedison.com and paying directly from the "Pay Your Bill" section — this takes about five minutes and the payment posts within one business day. If you prefer mobile, the Con Edison app (available on iOS and Android) lets you pay the same way. For hands-off management, you can set up automatic payments to deduct money from your bank account or credit card on a date you choose each month.

You will need your Con Edison account number to pay online, which appears on your paper bill or in your online account. If you do not have an online account yet, you can create one at conedison.com by entering your account number, service address, and ZIP code — this takes a few minutes and lets you see your bill immediately.

Key Takeaways

  • You can pay through conedison.com, the Con Edison mobile app, or automatic bank draft, and all three methods post within one business day.
  • You need your Con Edison account number to log in or pay, which you can find on your paper bill or by calling 1-800-752-6633.
  • Automatic payments remove the need to remember due dates and can help you avoid late fees, though you can change or cancel them anytime.
  • Con Edison accepts bank transfers, debit cards, and credit cards online, but credit card payments may carry a processing fee depending on the payment method.

Setting up your Con Edison online account

Before you can pay online, you need to register for a Con Edison account on their website. Go to conedison.com and click "Sign Up" or "Create Account" at the top of the page. You will be asked for your account number (from your bill), your service address, and your ZIP code. Con Edison will send a verification code to the email address you provide — check your inbox and enter that code to confirm your account.

Once your account is active, you can log in anytime to view your current bill, payment history, and usage. This is also where you manage automatic payments, update your contact information, and set up budget billing if Con Edison offers it in your area.

Paying a single bill through the website or app

Log into your Con Edison account at conedison.com or open the mobile app. On the dashboard, look for a button labeled "Pay Your Bill" or "Make a Payment." Click it and you will see your current bill amount and due date. Enter the amount you want to pay (you can pay the full bill or a partial amount), then choose your payment method: bank account, debit card, or credit card.

If you pay by bank transfer (ACH), there is no fee. If you use a debit or credit card, Con Edison may charge a processing fee — the website will show you the fee amount before you confirm. After you submit, you will receive a confirmation number. Your payment will post to your account within one business day, though it may take longer to appear on your bank or card statement.

Setting up automatic payments to avoid missed due dates

Automatic payments deduct money from your bank account or card on a date you choose each month, usually around the same time your bill is due. To set this up, log into your Con Edison account, go to "Billing" or "Payment Settings," and select "Automatic Payments" or "Recurring Payments." Choose your payment method (bank account is free; card payments may have a fee), the amount you want to pay each month, and the date the payment should go through.

You can change your automatic payment amount, date, or payment method anytime by logging back into your account. If you want to cancel automatic payments, you can do that online as well — just go to the same settings and select "Cancel" or "Remove." Con Edison will send you a confirmation email when you set up, change, or cancel automatic payments.

What to do if your online payment does not go through

If your payment fails, Con Edison will send you a notification (by email or text, depending on your preferences) explaining why. Common reasons include insufficient funds in your bank account, an expired card, or a mismatch between the address on your card and the address Con Edison has on file. Check the notification for details, then try again with corrected information.

If the problem persists, contact Con Edison directly at 1-800-752-6633. A representative can help you troubleshoot the issue, process a payment over the phone, or discuss alternative payment methods. Keep your confirmation number from any attempted payment — it helps Con Edison track what happened.

Understanding payment timing and when your bill is due

Con Edison bills are typically due 20 days after the bill date. You can see your due date on your paper bill or in your online account. Payments made online post within one business day, so if you pay on the due date, your payment will likely post by the next day. However, if you are cutting it close to the due date, pay a few days early to ensure it posts before Con Edison marks your account late.

Late fees apply if your payment does not post by the due date. The amount varies, but Con Edison typically charges a percentage of your unpaid balance. If you miss a payment, you may also see a late notice on your next bill. Setting up automatic payments is the easiest way to avoid this — the payment goes through automatically on the date you choose, so you do not have to remember.

Paying by phone or mail if you prefer not to use the website

If you do not want to pay online, Con Edison accepts payments by phone at 1-800-752-6633. A representative can process your payment using a bank account or card. There is no fee for bank account payments; card payments may carry a processing fee. Phone payments post within one business day, just like online payments.

You can also mail a check or money order to the address on your bill. Write your account number on the check and mail it to the address listed under "Payment Address" on your bill. Mailed payments take longer to post — typically 7 to 10 business days — so send your payment well before the due date to avoid late fees.

Frequently Asked Questions

Is there a fee to pay my Con Edison bill online?

Bank account payments (ACH) have no fee. Credit and debit card payments may carry a processing fee, which Con Edison shows you before you confirm the payment. The fee is usually a small percentage of your bill amount.

Can I pay someone else's Con Edison bill online?

You can pay another person's bill if you have their account number and know their service address. Log into your own Con Edison account, go to "Make a Payment," and enter their account number instead of yours. You will need to set up a separate payment for their account each time.

What happens if I pay more than I owe?

Con Edison will credit the overpayment to your account and apply it to your next bill. If you want a refund instead, contact Con Edison at 1-800-752-6633 and request one. Refunds typically take 7 to 10 business days to process.

Can I change or cancel my automatic payment?

Yes. Log into your Con Edison account, go to your automatic payment settings, and update the amount, date, or payment method, or cancel it entirely. Changes take effect on your next scheduled payment date. Con Edison will send you a confirmation email.

What should I do if I think my bill is wrong?

Before paying, log into your account and review your usage and charges. If something looks incorrect, contact Con Edison at 1-800-752-6633 to dispute the charge. You can still pay the amount you believe is correct while the dispute is being reviewed, though Con Edison may add a late fee if the final bill is higher.