How to pay your Delmarva Power bill
Delmarva Power offers several ways to pay your bill: online through their website, by phone, by mail, or in person at a payment center. The fastest and most convenient method is online payment through your account on the Delmarva Power website — you can set it up in minutes and see the payment post within one to two business days. If you prefer not to use the internet, you can call their customer service line, mail a check to the address printed on your bill, or visit a local payment location.
Each payment method has different timing and fees. Online and phone payments typically process the same day if made before the cutoff time (usually 5 p.m. on business days). Mail payments take seven to ten business days to reach Delmarva and post to your account, so plan ahead if your due date is approaching. Some payment centers may charge a convenience fee, while online and mail payments do not.
Key Takeaways
- Online payment through the Delmarva Power website is the fastest option and posts within one to two business days with no fee.
- Phone payments can be made by calling Delmarva's customer service line, and they process the same day if submitted before the cutoff time.
- Mail payments should be sent at least ten days before your due date to ensure they arrive and post on time.
- Some third-party payment centers charge a convenience fee, so confirm the cost before paying in person.
- Setting up automatic payments through your bank or Delmarva's autopay program prevents missed due dates and late fees.
Paying online through your Delmarva account
Log in to your account on the Delmarva Power website using your account number and password. If you do not have an online account yet, you can create one by entering your account number and the ZIP code associated with your service address. Once logged in, look for the "Pay My Bill" or "Make a Payment" option, usually displayed prominently on the dashboard.
Enter the amount you want to pay — you can pay the full balance due, a partial amount, or more than the balance if you want to prepay. Choose your payment method (debit card, credit card, or bank account), review the details, and confirm the payment. Delmarva will show you a confirmation number immediately; save or print this for your records. The payment will post to your account within one to two business days.
Paying by phone or automatic payment
To pay by phone, call Delmarva Power's customer service number listed on your bill. A representative will ask for your account number and the amount you want to pay, then guide you through entering your payment information. Phone payments process the same day if you call before the cutoff time, usually 5 p.m. on business days.
Automatic payment (autopay) is the most reliable way to avoid late fees. You can set it up through your Delmarva account online or by calling customer service. Choose whether you want to pay the full bill amount or a fixed amount each month, and select the date the payment should be withdrawn from your bank account. Once set up, the payment happens automatically each billing cycle — you can change or cancel it anytime through your account.
Paying by mail
To pay by mail, write a check or money order for the amount due and include it with the payment stub from your bill. The payment stub contains your account number and the mailing address where Delmarva processes payments. Mail your payment at least ten days before the due date to allow time for delivery and processing.
Do not mail cash. Include only the payment stub with your check — do not send the entire bill. If you lose the payment stub, you can find the mailing address on the Delmarva Power website or by calling customer service. Keep a record of the check number and date mailed in case you need to track the payment later.
In-person payment locations
Delmarva Power has payment centers in Delaware, Maryland, and New Jersey where you can pay in person during business hours. You can also pay at certain third-party locations like grocery stores or check-cashing services that partner with Delmarva. Check the Delmarva website or call customer service to find the nearest location to you.
In-person payments typically post to your account the same day or within one business day. Some third-party payment locations charge a convenience fee (usually $2 to $5) on top of your bill amount, so ask before you pay. Delmarva-owned payment centers do not charge a fee. Bring your account number or bill to speed up the process.
What to do if you miss a due date
If your payment is late, Delmarva will add a late fee to your next bill. The amount varies but is typically a percentage of your bill or a flat fee — check your bill or account for the exact amount. A late payment also appears on your account history and may affect your credit score if reported to credit bureaus.
If you are struggling to pay your bill on time, contact Delmarva customer service to discuss payment plans or hardship programs. Delmarva offers budget billing (which spreads your annual costs into equal monthly payments) and may have programs to help customers facing financial hardship. The sooner you reach out, the more options you may have before service is disconnected.
Frequently Asked Questions
Is there a fee to pay my Delmarva bill online?
No, Delmarva does not charge a fee for online payments made through their website. Phone payments and mail payments are also free. Only some third-party in-person payment locations charge a convenience fee, so confirm before paying that way.
Can I pay my Delmarva bill with a credit card?
Yes, you can pay with a credit card online or by phone. Keep in mind that some credit card companies may treat utility payments as cash advances and charge interest immediately, so check your card's terms first. Paying from a bank account or debit card avoids this issue.
How long does it take for a mailed check to post?
Mail typically takes seven to ten business days to reach Delmarva and post to your account. Send your payment at least ten days before the due date to avoid a late fee. If your due date is sooner, use online or phone payment instead.
What happens if I pay after the due date?
Delmarva will charge a late fee on your next bill. If you continue to miss payments, your service may be disconnected. Contact customer service immediately if you cannot pay on time — they may offer a payment plan or hardship program to help you catch up.
Can I set up autopay and still make manual payments?
Yes, you can have autopay active and make additional manual payments anytime. This is useful if you want the automatic payment to cover your regular bill but want to pay extra toward the balance in some months. Just make sure you do not accidentally pay twice for the same billing period.