The fastest way to pay Delmarva Power is through their website at www.delmarva.com
Go to www.delmarva.com and look for the "Pay My Bill" or "Billing" section — it's usually near the top of the homepage. You'll need your account number (found on your bill) and either a bank account or debit/credit card. The payment posts immediately if you pay before the cutoff time, which is typically 5 p.m. Eastern time on the due date. If you miss that window, the payment may not be credited until the next business day.
You can also set up automatic payments through the website so your bill is paid on the same day each month without you having to log in. This removes the risk of forgetting a due date, though you should still check your bill each month to make sure the amount is correct.
Key Takeaways
- Pay online at www.delmarva.com using your account number and a bank account or debit/credit card.
- Payments made before 5 p.m. Eastern time on the due date post the same day; after that time, they post the next business day.
- Set up automatic payments through the website to avoid missing a due date.
- You can also mail a check to the address on your bill or pay by phone at the number listed on your statement.
- Late payments trigger a reconnection fee and may result in service disconnection if unpaid for 30 days.
Paying by mail or phone if you don't have online access
If you prefer not to pay online, you can mail a check or money order to the address printed on your bill. Write your account number on the check so Delmarva can match the payment to your account. Mail typically takes 5 to 7 business days to arrive, so send it at least a week before your due date to avoid a late payment.
You can also call Delmarva's customer service line — the number is on your bill — to pay over the phone using a debit or credit card. This method is faster than mail and gives you a confirmation number right away, but you may be charged a convenience fee depending on your payment method.
What happens if you miss your due date
Delmarva adds a late fee to your next bill if payment arrives after the due date shown on your statement. The fee amount varies but is typically a percentage of your bill or a flat amount — check your bill or contact Delmarva to learn the exact fee.
If your bill remains unpaid for 30 days past the due date, Delmarva may disconnect your service. Before that happens, you'll receive a disconnection notice in the mail giving you time to pay or contact them about a payment plan. If your service is disconnected, you'll have to pay the unpaid balance plus a reconnection fee to restore power.
Setting up a payment plan if you can't pay in full
If you can't pay your full bill by the due date, contact Delmarva's customer service before the due date passes. They may be able to set up a payment plan that spreads your balance over several months, which stops a late fee from being added and prevents disconnection.
Payment plans are not automatic — you have to request one, and Delmarva will review your account to see what terms they can offer. The sooner you call, the more options you'll have. Waiting until after you're late makes it harder to negotiate.
Understanding your account number and bill details
Your account number is a unique identifier that Delmarva uses to find your account in their system. It appears at the top of your bill, usually in large print. When you pay online, by phone, or by mail, always include this number so the payment is credited to the right account.
Your bill also shows your due date, the amount owed, and the address where to send a check. Some bills include a payment stub that you can tear off and mail with your check — this makes it easier for Delmarva to process your payment quickly. If your bill doesn't have a stub, write your account number on the check itself.
Avoiding common payment mistakes
The most common mistake is mailing a check too close to the due date. The post office can take 5 to 7 business days to deliver mail, so if you mail a check on the due date, it likely won't arrive on time. Send it at least a week early, or use online or phone payment instead.
Another mistake is paying the wrong amount. Always check your bill for the exact amount due before you pay. If you set up automatic payments, review your bill each month to make sure the amount hasn't changed — for example, if you use more energy in summer or winter, your bill will be higher.
Don't assume a payment has posted just because you submitted it. Check your account online or call customer service a day or two after paying to confirm the payment went through. This is especially important if you're close to your due date.
Frequently Asked Questions
Can I pay my Delmarva bill with a credit card online?
Yes, Delmarva accepts credit and debit cards on their website. Some card issuers may charge a cash advance fee if they classify utility payments as cash advances, so check with your card company first. You can also pay by bank account transfer, which usually has no fee.
What time does Delmarva stop accepting payments on the due date?
Payments submitted online before 5 p.m. Eastern time on the due date are credited the same day. Payments after 5 p.m. post the next business day. If the due date falls on a weekend or holiday, Delmarva extends the deadline to the next business day.
Is there a fee for paying online?
Paying online through www.delmarva.com using a bank account transfer is free. Paying by credit or debit card may include a convenience fee — Delmarva will show you the fee amount before you confirm the payment. Paying by phone or mail has no fee.
What should I do if I think my payment didn't go through?
Log into your account on www.delmarva.com and check your payment history. You can also call Delmarva's customer service line to confirm. If the payment was submitted but hasn't posted yet, ask when it will appear. If it was never received, you can pay again immediately to avoid a late fee.
Can I get an extension on my due date?
Contact Delmarva before your due date to discuss options. They may be able to move your due date to a different day of the month or set up a payment plan. Extensions are not may provide, but calling ahead gives you the best chance of working something out.