Where and how to pay your Delmarva Power bill
Delmarva Power offers four main ways to pay your bill: online through their website, by phone, by mail, or in person at a payment center. The fastest and most convenient option for most people is online payment through their customer portal at delmarva.com, where you can pay immediately without waiting for processing time.
If you prefer to pay by phone, call Delmarva Power's automated payment line at 1-800-375-3500. You will need your account number and a debit card or checking account ready. Payments made by phone are processed the same day if you call before 8 p.m. Eastern Time on a business day.
For mail payments, send your check or money order to the address printed on your bill. Mail payments typically take 7 to 10 business days to reach Delmarva Power's processing center, so plan ahead if your due date is approaching. In-person payments at authorized payment centers are also available in some areas — check the Delmarva Power website for locations near you.
Key Takeaways
- Online payment through delmarva.com is the fastest option and processes immediately, with no fees for standard payments.
- Phone payments at 1-800-375-3500 work the same day if you call before 8 p.m. on a business day, but require a debit card or bank account number.
- Mail payments take 7 to 10 business days, so send them at least two weeks before your due date to avoid a late payment.
- Delmarva Power offers automatic payment enrollment, which deducts your bill from your bank account or card on the due date each month.
Setting up automatic payments to avoid missed due dates
Automatic payment, also called autopay, removes the risk of forgetting to pay your bill. You authorize Delmarva Power to withdraw the full bill amount from your bank account or debit card on your due date each month. You can set this up through your online account or by calling customer service at 1-800-375-3500.
To enroll online, log into your account at delmarva.com, go to the payment settings section, and select "Automatic Payment." You will need to provide either your checking account number and routing number, or a debit card number. Delmarva Power does not charge a fee for autopay from a bank account, though some banks may charge their own fees — check with your bank first.
You can change or cancel autopay at any time through your online account or by calling customer service. If you want to skip a payment in a particular month, contact Delmarva Power before the due date to pause autopay temporarily.
What to do if you cannot pay by your due date
If you know you cannot pay your full bill by the due date, contact Delmarva Power before the due date passes. Calling ahead gives you more options than waiting until after a late payment is recorded. Delmarva Power's customer service number is 1-800-375-3500, and representatives can discuss payment arrangements or extensions.
Delmarva Power may offer a short extension of a few days at no extra charge if this is your first late payment. If you need more time, you can request a payment plan that spreads your balance over two or more months. Payment plans typically do not require a credit check, but they do require you to stay current on future bills while paying down the past amount.
If you are struggling with your bill due to a hardship like job loss or medical emergency, ask about Delmarva Power's bill assistance programs. These vary by state — Delmarva Power operates in Delaware, Maryland, and Virginia — so the programs available depend on where you live.
Understanding late fees and disconnection warnings
Delmarva Power charges a late fee if your payment arrives after the due date. The amount of the late fee varies but is typically a percentage of your bill or a flat fee — check your bill or account for the exact amount. Late fees are added to your next bill, so they increase what you owe.
If your bill remains unpaid for 30 days past the due date, Delmarva Power will send you a disconnection notice. This notice gives you a deadline — usually 10 to 15 days — to pay or contact them to arrange a payment plan. If you do not pay or make arrangements by that deadline, Delmarva Power can disconnect your service.
A disconnection can be reconnected once you pay the full past-due amount plus any reconnection fees, which can be substantial. If you receive a disconnection notice, call immediately at 1-800-375-3500 to discuss your options before the deadline passes.
Reading your bill to find the due date and amount owed
Your Delmarva Power bill shows the due date in a prominent location near the top or in a highlighted box. The due date is typically 20 to 25 days after the bill is issued. Next to the due date, you will see the total amount due, which includes your energy charges, any taxes, and any fees from previous months.
The bill also breaks down your charges by category: generation and transmission (the cost of the electricity itself), distribution (the cost to deliver it to your home), and any riders or adjustments specific to your rate plan. If you are unsure what a charge is for, the bill usually includes a brief explanation, or you can call customer service to ask.
Your account number appears on the bill and is required for any payment method except in-person payments. Keep your account number handy when you pay online or by phone.
Paying a bill for someone else's account
If you want to pay someone else's Delmarva Power bill, you will need their account number. You can pay online at delmarva.com by entering their account number instead of your own, or by phone at 1-800-375-3500. The payment will be credited to their account immediately.
If you plan to pay someone else's bill regularly, you can ask Delmarva Power to add you as an authorized payer on their account. This requires the account holder's permission and a phone call to customer service. Once authorized, you can manage payments and view the bill online without needing to ask for the account number each time.
Payment options if you do not have a bank account or card
If you do not have a checking account or debit card, you can still pay your Delmarva Power bill by mail with a check or money order, or in person at an authorized payment center. Payment centers accept cash, checks, and money orders. Some centers may charge a small fee for cash payments — ask when you visit.
To find a payment center near you, visit delmarva.com and search for "payment locations," or call 1-800-375-3500 for the nearest option. Payment centers are typically located at retail stores or utility offices in your area. In-person payments are processed the same day, so your account is credited immediately.
Frequently Asked Questions
Is there a fee to pay my Delmarva Power bill online?
No. Delmarva Power does not charge a fee for online payments made through their website. Some third-party payment processors may charge a fee if you use them instead of the official Delmarva Power portal, so always pay through delmarva.com to avoid unexpected charges.
How long does it take for my online payment to show up on my account?
Online payments typically post to your account within one business day. If you pay before the due date, you will see the credit reflected in your next billing cycle. If you pay after the due date, a late fee may still be applied even if the payment is processed quickly.
Can I pay my bill with a credit card?
Delmarva Power accepts debit cards and bank account payments online and by phone, but does not accept credit cards directly. If you want to use a credit card, you would need to use a third-party payment service, which typically charges a fee for the transaction.
What happens if I pay my bill twice by accident?
If you pay twice, the extra payment will be credited to your account as a prepayment toward your next bill. You can request a refund of the overpayment by calling customer service at 1-800-375-3500, though processing a refund may take several business days.
Can I set up autopay for only part of my bill?
No. Autopay withdraws your full bill amount each month. If you want to pay a partial amount automatically, you would need to contact Delmarva Power to discuss a custom payment arrangement, which is handled on a case-by-case basis.