The fastest way to pay FPL is online through their website or mobile app, by phone, or by mail — each method takes a different amount of time and has different deadlines.
Florida Power and Light (FPL) gives you several ways to pay your bill, and the method you choose affects when your payment reaches them and whether late fees apply. Online and mobile payments usually post within one business day. Phone payments process immediately but may carry a small fee. Mail payments take 7 to 10 business days, so you need to send them well before your due date to avoid a late charge.
Your bill's due date is printed on the front of your statement, usually 20 to 25 days after the bill date. FPL considers a payment late if it arrives after 5 p.m. on the due date, regardless of when you sent it. This timing matters most for mail payments, which is why online or phone payment is safer if you are close to the deadline.
Key Takeaways
- Online and mobile app payments post within one business day and carry no fee, making them the fastest option for most people.
- Phone payments process immediately but FPL charges a fee (the amount varies depending on the payment method you choose over the phone).
- Mail payments take 7 to 10 business days, so you must send them at least two weeks before your due date to avoid late charges.
- Your due date is on your bill statement, and FPL marks payments as late if they arrive after 5 p.m. on that date.
- Setting up automatic payments through your bank or FPL's autopay program removes the risk of missing a due date entirely.
Paying online or through the FPL mobile app
The FPL website (fpl.com) and the FPL mobile app are the most common payment methods and have no transaction fees. Log in with your account number and password, or create an account if you do not have one yet. You will need your account number, which appears on your bill or in any FPL correspondence.
Once you are logged in, select "Pay My Bill" and enter the amount you want to pay. You can pay your full balance, a partial amount, or a set dollar figure. Choose your payment method: bank account (ACH transfer) or debit or credit card. Bank account transfers usually post within one business day at no cost. Card payments may post the same day but some cards charge their own cash advance or convenience fees — check with your card issuer first.
The FPL mobile app works the same way and is useful if you need to pay on the go. Download it from the Apple App Store or Google Play, log in with your FPL account, and follow the same steps. Both the website and app show your payment history and upcoming due dates, so you can track what you have already paid.
Paying by phone
Call FPL's automated payment line at 1-800-226-3545 to pay by phone. You will need your account number and a debit or credit card ready. The system walks you through entering your card details and the payment amount. Payments process immediately, and you will receive a confirmation number at the end of the call.
FPL charges a fee for phone payments, and the amount depends on which payment method you use. The fee is typically a few dollars but varies. Ask the automated system for the exact fee before you confirm the payment, or call FPL's customer service at 1-800-226-3545 during business hours to ask about the current fee structure.
Phone payments are useful if you are very close to your due date and need the payment to post immediately. However, the fee makes this option more expensive than online or app payments, so use it only when timing is tight.
Paying by mail
You can mail a check or money order to the address printed on your bill. Write your account number on the check or money order. Mail payments take 7 to 10 business days to arrive and post, so you must send them well in advance of your due date — ideally at least two weeks before.
The mailing address is on your bill statement. Do not send cash through the mail. Include only a check or money order, and keep a copy of the front and back of your check for your records in case there is a dispute about whether FPL received it.
Mail is the slowest option and carries the highest risk of arriving late. Use it only if you do not have online access, a phone, or a bank account linked to your FPL account.
Setting up automatic payments to avoid missed due dates
FPL's autopay program deducts your bill automatically from your bank account on a date you choose, usually a few days before your due date. This removes the risk of forgetting to pay and incurring a late fee. You can set it up through the FPL website or app: log in, go to "Billing & Payment," select "Autopay," and enter your bank account details.
You can choose to pay your full bill each month or a set amount. If you choose a set amount, you will still receive a bill for any balance that remains. You can pause or cancel autopay at any time through your account, and you will receive a confirmation email each time a payment is processed.
Autopay is free and is the most reliable way to stay current on your FPL bill. Many people use it to pay a fixed amount each month, then handle any seasonal variations (higher bills in summer or winter) with a manual payment when the bill arrives.
What happens if your payment is late
FPL charges a late fee if your payment arrives after 5 p.m. on your due date. The late fee is a percentage of your bill and is added to your next statement. If your bill remains unpaid for 30 days past the due date, FPL may disconnect your service without further notice.
If you know you will miss a due date, contact FPL before the deadline. Call 1-800-226-3545 and ask about a payment arrangement or extension. FPL sometimes offers short-term extensions or payment plans for customers who are temporarily unable to pay in full, though these are not may provide and depend on your account history.
If your service is disconnected, you will need to pay the full past-due balance plus a reconnection fee to restore power. Reconnection can take 24 to 48 hours, so prevention through on-time payment or autopay is far simpler than dealing with disconnection.
Paying a bill for someone else's account
If you want to pay someone else's FPL bill, you will need their account number. You can pay online or by phone using their account number, but you will need to set up a separate login or use their login credentials. Some people set this up for elderly relatives or adult children.
The easiest method is to ask the account holder to add you as an authorized user on their FPL account. They can do this through their online account under "Account Settings" or by calling FPL customer service. Once you are authorized, you can view the bill and make payments without needing their password.
If the account holder does not want to add you as an authorized user, you can still pay by phone or online using their account number, but you will not be able to see the bill details or payment history.
Frequently Asked Questions
How do I know if my payment went through?
Online and app payments show a confirmation number immediately after you submit them. Phone payments also give you a confirmation number. Check your FPL account online within one business day to see the payment posted to your account. You can also call FPL customer service at 1-800-226-3545 to confirm a payment was received.
Can I pay my FPL bill at a store or payment center?
FPL does not operate walk-in payment centers, but some third-party payment processors accept FPL payments at retail locations. These typically charge a fee. Your bill statement may list local payment locations if they are available in your area. Online or phone payment is usually faster and cheaper.
What if I pay too much by accident?
If you overpay, FPL will credit the extra amount to your next bill. You can also request a refund by calling customer service at 1-800-226-3545, though this takes longer than letting the credit apply automatically.
Is there a discount for paying in full instead of on a payment plan?
FPL does not offer a discount for paying your full bill at once. However, paying on time avoids late fees, which is the main way to reduce what you owe. If you are struggling to pay, contact FPL about budget billing or payment arrangements before you fall behind.
Can I change my due date?
FPL assigns due dates based on your meter reading cycle, and you cannot change it directly. However, if you set up autopay, you can choose the date the payment is deducted from your account — this gives you some control over when money leaves your bank. Call customer service at 1-800-226-3545 to ask about other options for your specific account.