How to Set Up and Manage FPL Automatic Bill Pay

What FPL automatic bill pay does and how to enroll

FPL automatic bill pay withdraws your electric bill directly from your bank account or credit card on a date you choose each month. Once you enroll, you stop receiving paper bills and your payment happens without you having to log in or write a check. FPL calls this service "AutoPay," and it is free to use.

You can enroll through your FPL online account, by phone, or in person at an FPL payment location. To enroll online, log into your FPL account, go to the billing section, and select AutoPay. You will need your bank routing number and account number, or your credit or debit card number. By phone, call FPL's customer service line at 1-800-226-3545 and ask to set up AutoPay. The process takes about five minutes either way.

Your first AutoPay withdrawal happens on the date you choose in the month after you enroll. FPL will send you a confirmation email with your AutoPay start date and the amount of your first payment. Check this confirmation against your records to make sure the account information is correct.

Key Takeaways

• FPL AutoPay withdraws your full bill automatically each month from a bank account or credit card you choose, and enrollment is free.
• You can enroll online through your FPL account, by calling 1-800-226-3545, or at an FPL payment location in person.
• Your payment date can be any day between the 1st and the 28th of the month, and you can change it anytime through your account.
• If your payment fails because of insufficient funds or an expired card, FPL will attempt to retry the payment and will notify you by email or phone.
• You can pause or cancel AutoPay at any time without penalty, and you will return to receiving a paper bill the following month.

Choosing your payment date and payment method

When you set up AutoPay, you pick the day your payment will be withdrawn each month. FPL allows you to choose any date from the 1st through the 28th. Most people choose a date close to when they get paid, so the money is available in their account. You can change your payment date anytime by logging into your FPL account or calling customer service.

You can pay from a checking account, savings account, or credit or debit card. Payments from a bank account are processed as electronic funds transfers and typically post within one business day. Credit and debit card payments may take one to two business days and may incur a processing fee depending on your card issuer, not FPL. If you are trying to avoid fees, use a bank account instead.

FPL does not charge you to use AutoPay, regardless of which payment method you choose. However, your bank or credit card company may charge you a fee for allowing electronic withdrawals. Check with your financial institution if you are unsure.

What happens if your AutoPay payment fails

If FPL cannot withdraw your payment on the scheduled date—because your account has insufficient funds, your card is expired, or the account information is wrong—the payment fails. FPL will attempt to retry the payment within a few days and will send you an email or text notification that the payment did not go through.

You are responsible for making sure the payment succeeds. If the retry fails, you will need to make a manual payment to avoid a late fee. You can pay online, by phone, by mail, or at an FPL payment location. Your bill will show as unpaid until FPL receives the payment, and if it remains unpaid past your due date, FPL may charge a late fee or suspend your service.

To prevent failed payments, check your account information regularly. If your card is expiring soon or you are changing banks, update your AutoPay details in your FPL account before the payment date arrives. You can update your payment method anytime without canceling AutoPay.

Pausing or canceling AutoPay

You can pause AutoPay for one month or cancel it permanently at any time, with no penalty. To pause or cancel, log into your FPL account, go to the AutoPay section, and select pause or cancel. You can also call customer service at 1-800-226-3545 or visit an FPL payment location in person.

If you pause AutoPay, your next scheduled payment will not be withdrawn, but AutoPay will resume the following month unless you cancel it. If you cancel AutoPay, you will return to receiving a paper bill by mail, and you will need to pay by check, online, by phone, or in person each month. Your cancellation takes effect immediately, so make sure you have another way to pay before your next bill due date.

Some people pause AutoPay temporarily if they are disputing a charge or waiting for a billing correction. Others cancel it if they prefer to review their bill before paying or if they want to switch to a different payment method. Either option is available to you without explanation or justification.

How to view your AutoPay history and upcoming payments

Once you are enrolled in AutoPay, you can see your payment history and upcoming scheduled payments in your FPL online account. Log in, go to the billing or payment history section, and look for AutoPay transactions. You will see the date each payment was withdrawn, the amount, and the payment method used.

Your FPL bill will also show your AutoPay payment date at the top or bottom of the bill. If you receive paper bills, this information appears on the first page. If you have switched to paperless billing, you can find it in your online account under billing details.

Keeping track of your AutoPay history helps you spot errors or unauthorized charges. If you see a payment that looks wrong, contact FPL customer service right away. FPL can investigate the charge and may reverse it if it was made in error.

Switching to paperless billing with AutoPay

Many FPL customers who use AutoPay also switch to paperless billing, which means you receive your bill by email instead of by mail. This is optional—you can use AutoPay and still receive a paper bill if you prefer. To switch to paperless billing, log into your FPL account, go to billing preferences, and select "paperless" or "email bill."

With paperless billing, you will receive an email notification when your bill is ready to view, usually a few days before your AutoPay payment date. You can then log in to your account to review the bill before the payment is withdrawn. This gives you a chance to check for errors or unusual charges.

Paperless billing does not change how AutoPay works. Your payment will still be withdrawn on your chosen date, and you will still receive email or text notifications if the payment fails. The only difference is that you will not receive a paper bill in the mail.

Frequently Asked Questions

Can I set up AutoPay if I have a past-due balance?

Yes, you can enroll in AutoPay even if you owe money from a previous bill. However, your first AutoPay payment will cover only your current month's bill, not the past-due amount. You will need to pay the past-due balance separately by calling FPL, paying online, or visiting a payment location. Once the past-due balance is paid, AutoPay will continue to cover your monthly bills.

What if I want to change my AutoPay payment date after I enroll?

You can change your payment date anytime through your FPL online account or by calling 1-800-226-3545. The new date will take effect on your next scheduled payment. If you change your date close to your current payment date, make sure you understand when the new payment will be withdrawn so you have funds available.

Does FPL charge a fee to use AutoPay?

No, FPL does not charge a fee for AutoPay enrollment or use. However, your bank or credit card company may charge a fee for electronic transactions. Check with your financial institution if you are concerned about fees. Using a bank account instead of a credit card may help you avoid fees from your card issuer.

What happens to AutoPay if I move to a new address?

AutoPay stays active when you move, as long as you update your service address with FPL before or shortly after the move. Your payment will continue to be withdrawn on your scheduled date. If you do not update your address, FPL may not be able to contact you if there is a problem with your payment, so update your account as soon as you know your new address.

Can I use AutoPay if I have a budget billing plan?

Yes, AutoPay works with FPL's budget billing plan. Your AutoPay payment will be the amount FPL calculates for your budget plan, not your actual monthly usage. This means your payment stays the same each month, and FPL adjusts the amount once a year based on your actual usage. You can use AutoPay and budget billing together without any conflict.