The fastest way to pay FPL and reach customer service
FPL's main customer service number is 1-800-226-3545. You can call this number to pay your bill by phone, ask questions about your account, report an outage, or discuss your bill. The line is open 24 hours a day, 7 days a week. When you call, have your account number ready — it appears on your bill or in your online account.
If you prefer not to call, FPL offers several other ways to pay without speaking to anyone. The online payment portal at fpl.com lets you pay immediately using a bank account or debit card. You can also set up automatic payments so your bill is paid on the same day each month. Automatic payments reduce the chance you'll miss a due date.
For non-urgent questions, you can also reach FPL through their website chat feature or by mail. The chat option appears on fpl.com during business hours. If you prefer to write, send correspondence to Florida Power & Light Company, P.O. Box 14000, Juno Beach, FL 33408.
Key Takeaways
- Call FPL customer service at 1-800-226-3545 any time of day to pay by phone or ask about your account.
- Pay online at fpl.com using your bank account or debit card without waiting on hold.
- Set up automatic payments through your online account to ensure your bill is paid on time each month.
- Have your account number ready before calling or paying online to speed up the process.
- FPL accepts payment by phone, online, automatic bank draft, mail, and in person at payment centers.
Paying your FPL bill online
The FPL website is the quickest way to pay if you have your account number and a bank account or debit card. Go to fpl.com, select "Pay My Bill," and enter your account number or the phone number associated with your account. You'll see your current balance and due date.
You can pay the full amount due or a partial payment. FPL processes online payments immediately if you pay before 5 p.m. Eastern Time on a business day. Payments made after 5 p.m. or on weekends and holidays are processed the next business day. There is no fee to pay online with a bank account, but paying with a debit or credit card incurs a small processing fee that FPL will show you before you confirm.
If you don't have an online account yet, you can create one at fpl.com using your account number and service address. Once you're set up, you can view your bill, see your payment history, and manage your account from any device.
Setting up automatic payments
Automatic payments remove the worry of forgetting a due date. You can set this up through your online account or by calling 1-800-226-3545. FPL will deduct your bill amount from your bank account on a date you choose — typically a few days before the due date.
You choose whether to pay the full amount due each month or a fixed amount you set yourself. If you choose a fixed amount, make sure it covers at least your average bill so you don't fall behind. You can change or cancel automatic payments anytime through your online account or by calling customer service.
Other ways to pay FPL
If you don't have online access or prefer in-person payment, FPL accepts payments at authorized payment centers throughout Florida. These locations include some grocery stores, pharmacies, and check-cashing services. You can find the nearest payment center by calling 1-800-226-3545 or searching "FPL payment locations" on fpl.com.
You can also mail a check or money order to Florida Power & Light Company, P.O. Box 14000, Juno Beach, FL 33408. Include your account number on the check. Mail payments typically take 5 to 7 business days to reach FPL and be posted to your account, so send them early if your due date is approaching.
Some customers pay by phone using an automated system. Call 1-800-226-3545 and follow the prompts to enter your account number and payment amount. You'll need a bank account or debit card ready. This method is available 24 hours a day.
What to do if you can't pay your full bill
If you're having trouble paying your bill in full, contact FPL before your due date. Call 1-800-226-3545 and explain your situation. FPL may offer a payment arrangement that lets you pay part of your bill now and the rest over several weeks.
FPL also has programs for customers with low income or hardship. The Low Income Home Energy Assistance Program (LIHEAP) can help pay heating and cooling costs. You can learn more about LIHEAP and other assistance programs by calling 1-800-226-3545 or visiting fpl.com.
If you don't contact FPL and your bill goes unpaid, FPL may disconnect your service. The company typically gives you notice before disconnection, but the sooner you reach out, the more options you'll have.
Understanding your FPL bill and account number
Your FPL bill shows your account number in the upper right corner. This 10-digit number is the fastest way to pay or check your account. You'll also see your service address, current balance, due date, and a breakdown of charges.
Your bill includes the cost of electricity you used during the billing period, plus any taxes and fees. FPL bills monthly, and the due date is usually about 20 days after the bill date. If you pay online or by phone, you can choose to pay before the due date to avoid late fees.
If you have questions about specific charges on your bill, call 1-800-226-3545. Customer service can explain rate changes, seasonal adjustments, or any other line item that seems unclear.
Frequently Asked Questions
Is there a fee to pay my FPL bill online?
There is no fee if you pay from a bank account. If you use a debit or credit card, FPL charges a processing fee, which it shows you before you confirm payment. The fee is typically a small percentage of your payment amount.
How long does it take for my payment to show up on my account?
Online payments made before 5 p.m. Eastern Time on a business day post immediately. Payments made after 5 p.m. or on weekends and holidays are processed the next business day. Mail payments take 5 to 7 business days.
Can I pay my FPL bill with a credit card?
Yes, you can pay with a credit card online or by phone, but FPL charges a processing fee for credit card payments. Paying from a bank account has no fee and is the cheapest option.
What happens if I miss my FPL due date?
FPL charges a late fee if your payment arrives after the due date. If you continue to miss payments, FPL may disconnect your service. Contact customer service at 1-800-226-3545 as soon as you realize you'll be late to discuss payment options.
Can I change my FPL payment due date?
You can choose the date for automatic payments when you set them up. For regular monthly bills, the due date is set by FPL based on your billing cycle, but you can pay early anytime without penalty.