Call Georgia Power's automated payment line to pay your bill by phone
Georgia Power accepts phone payments 24 hours a day, 7 days a week through their automated system. You do not need to speak to a representative — the system walks you through the payment in a few minutes using your account number and a debit or credit card.
The phone number is 1-888-891-0938. Have your bill or account number ready before you call, along with the card you want to use for payment. The system will ask you to enter these details using your phone keypad.
Payments made before 5 p.m. Eastern Time on a business day typically post to your account the same day. Payments made after 5 p.m. or on weekends and holidays usually post the next business day. There is no fee for paying by phone through Georgia Power's automated system.
Key Takeaways
- Georgia Power's phone payment line is 1-888-0938, available around the clock, and requires only your account number and a debit or credit card.
- Payments made before 5 p.m. on a business day post the same day; payments after 5 p.m. or on weekends post the next business day.
- There is no charge for using the automated phone payment system.
- You can also speak to a representative during business hours if you need help with your account or have questions about your bill.
What information you need before calling
Gather these details before you dial so the automated system can process your payment without delay. You will need your Georgia Power account number, which appears on your bill in the upper right corner. If you do not have your bill in front of you, you can look up your account number on the Georgia Power website or in your email if you receive paperless bills.
You will also need the debit or credit card you want to charge the payment to. The system accepts Visa, Mastercard, American Express, and Discover. Have the card number, expiration date, and the three-digit security code ready. The system will not store your card information after the payment is complete.
Know the amount you want to pay before you call. You can pay your full bill balance, a partial amount, or set up a one-time payment for a future date. The system will confirm the amount before processing it.
Step-by-step process for paying by phone
When you call 1-888-891-0938, the automated system will greet you and ask you to enter your account number using your phone keypad. Press the numbers slowly and clearly. The system will read back the account number to confirm it is correct.
Next, the system will tell you your current bill balance and ask how much you want to pay. You can enter a specific dollar amount or choose to pay the full balance. The system will confirm the amount and ask you to verify it is correct before moving forward.
The system will then ask you to enter your card information: the card number, expiration date, and security code. After you enter each piece of information, the system will confirm what you typed. Once all information is entered, the system will process the payment and give you a confirmation number. Write down this number for your records.
When to expect the payment to show on your account
The timing depends on when you make the payment and what day of the week it is. If you pay before 5 p.m. Eastern Time on a Monday through Friday, the payment posts to your account the same day. This means your balance updates immediately and your account reflects the payment right away.
If you pay after 5 p.m. on a weekday, or at any time on a Saturday, Sunday, or Georgia Power holiday, the payment posts the next business day. For example, a payment made on Friday evening will not post until Monday. A payment made on Sunday will post on Monday.
You can check whether your payment has posted by logging into your Georgia Power account online or by calling the payment line again and entering your account number. The system will display your current balance.
Paying a future bill or setting up a one-time scheduled payment
The automated phone system lets you schedule a payment for a future date if you want to pay before your due date arrives or if you prefer to time the payment to match when you receive income. When the system asks how much you want to pay, you can also tell it what date you want the payment to go through.
Enter the date using the format the system requests — usually month, day, and year. The system will confirm the date before processing. The payment will post on the date you choose, as long as that date is a business day. If you schedule a payment for a weekend or holiday, it will post on the next business day instead.
You can schedule only one payment at a time through the automated system. If you need to set up multiple payments or recurring automatic payments, you may need to speak to a Georgia Power representative or set up autopay through your online account.
Talking to a representative if you need help
If you prefer to speak to someone or have questions about your bill that the automated system cannot answer, you can stay on the line after calling 1-888-891-0938 and press the option to speak to a representative. Representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time, and Saturday 8 a.m. to 5 p.m. Eastern Time.
A representative can help you understand charges on your bill, discuss payment plans if you are behind, answer questions about your service, or process a payment while you are on the phone. They can also help if you are having trouble with the automated system or need to make a payment in a way the automated system does not support.
Other ways to pay your Georgia Power bill
Phone payment is one option, but Georgia Power offers several other ways to pay depending on what works best for you. You can pay online through your account on the Georgia Power website using a debit or credit card, or you can set up automatic payments so your bill is paid on the same date each month without you having to do anything.
You can also mail a check or money order to the address on your bill, pay in person at a Georgia Power payment center, or pay through a third-party payment service. Some of these methods may take longer to post than phone or online payment, so plan ahead if your bill is due soon.
Frequently Asked Questions
Is there a fee for paying by phone?
No. Georgia Power does not charge a fee for paying through their automated phone system. The payment goes directly to your bill with no additional cost.
Can I pay someone else's Georgia Power bill by phone?
The automated system requires the account number of the bill you are paying. If you have permission from the account holder and know their account number, you can call and pay their bill using your own card. For security reasons, the account holder should contact Georgia Power directly if they want to authorize someone else to pay on their behalf.
What if I make a mistake while entering my payment information?
The automated system confirms each piece of information before processing the payment. If you make a mistake, you can correct it before the system processes the transaction. If a payment goes through by mistake, contact Georgia Power at 1-888-891-0938 during business hours to speak to a representative about reversing or adjusting the payment.
Can I cancel a scheduled payment I set up by phone?
You can cancel a scheduled payment by calling the payment line again before the scheduled date and following the prompts to cancel. If the payment has already posted, you will need to speak to a representative to discuss a refund or credit to your account.
What should I do if the payment line is busy or I cannot get through?
Georgia Power's automated line is available 24/7, so you can try calling back at a different time. You can also pay online through your Georgia Power account, mail a check, or call during business hours to speak to a representative who can process your payment over the phone.