Call Georgia Power's automated payment line to pay your bill by phone
Georgia Power accepts phone payments 24 hours a day, 7 days a week through their automated system. You do not need to speak to a representative — the system walks you through the payment in a few minutes. You will need your account number (on your bill or in your online account), the amount you want to pay, and a valid debit or credit card.
The phone number is 1-888-891-0938. When you call, the automated system will ask you to enter your account number using your phone keypad, then confirm the amount and payment method. The system accepts Visa, Mastercard, American Express, and Discover. Payments made before 5 p.m. Eastern Time on a business day typically post to your account the same day.
If you prefer to speak with a representative instead of using the automated system, you can stay on the line after the greeting, but wait times may be longer during business hours. Representatives are available Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
Key Takeaways
- Call 1-888-891-0938 anytime to pay by phone using the automated system, which operates 24/7.
- Have your account number and a debit or credit card ready before you call.
- Payments made before 5 p.m. Eastern Time on business days usually post the same day.
- You can speak to a representative Monday through Friday, 8 a.m. to 5 p.m. Eastern Time if you do not want to use the automated system.
- Georgia Power charges a convenience fee for phone payments, which varies depending on your payment method.
What information you need before calling
Gather these details before you dial so the call moves quickly. Your account number appears on your bill in the upper right corner, or you can find it by logging into your Georgia Power online account. The system will ask you to enter it using your phone keypad.
You will also need the payment amount — either the full balance due or a partial payment. The system lets you choose. Have your debit or credit card ready with the card number, expiration date, and CVV (the three-digit security code on the back). Georgia Power does not accept prepaid cards or gift cards for phone payments.
If you are paying on behalf of someone else's account, you will need their account number, not your own. The system does not require a password or PIN — only the account number.
Convenience fees and payment timing
Georgia Power charges a convenience fee for paying by phone. The fee amount depends on whether you use a credit card, debit card, or bank account. Credit card payments typically carry a higher fee than debit card payments. The system will show you the exact fee before you confirm the payment, so you can decide whether to proceed.
Payments made before 5 p.m. Eastern Time on a business day (Monday through Friday) post the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. Georgia Power does not charge a late fee if your payment posts by the due date shown on your bill, even if you called after the due date passed — what matters is when the payment actually reaches Georgia Power's system.
If you are close to your due date and worried about timing, the automated system will tell you immediately whether your payment has been accepted. You will receive a confirmation number on the call that you can write down or take a photo of for your records.
Other ways to pay if the phone line is not working
If you cannot reach the automated line or prefer a different method, Georgia Power offers several alternatives. You can pay online at georgiapower.com using your account number and a debit or credit card. Online payments also charge a convenience fee and typically post within one business day.
You can also pay in person at a Georgia Power payment center or authorized payment location. Many grocery stores, pharmacies, and check-cashing services accept Georgia Power payments in cash or card. Search for locations near you on the Georgia Power website.
If you have a bank account, you can set up automatic payments through Georgia Power's website or by calling customer service. Automatic payments from a bank account usually have no convenience fee and are deducted on a date you choose each month.
What to do if your payment does not post
After you hang up, you should see your payment reflected in your account within one business day. If more than one business day has passed and the payment does not show, call Georgia Power customer service at 1-888-891-0938 during business hours (Monday through Friday, 8 a.m. to 5 p.m. Eastern Time) and have your confirmation number ready.
The representative can look up your payment in their system and tell you its status. If the payment was declined, they can explain why — usually because the card information was entered incorrectly or the card was flagged by your bank. You can make a new payment immediately over the phone with a representative's help.
Keep your confirmation number and the date and time you called. If there is a dispute later about whether you paid, this information helps Georgia Power locate the transaction in their records.
Setting up recurring phone payments
If you want to pay by phone every month without calling each time, you have two options. You can set up automatic recurring payments through Georgia Power's website or by calling customer service — this charges your card or bank account on a date you choose each month, with no need to call.
Alternatively, you can call the automated line each month on the same date and pay the same amount. The system does not require you to set this up in advance; you simply call and follow the same steps. However, automatic payments are more reliable because you do not have to remember to call, and they often have lower or no convenience fees if you use a bank account instead of a card.
Frequently Asked Questions
Can I pay someone else's Georgia Power bill by phone?
Yes. You will need their account number instead of yours. The automated system does not verify who is calling, only that the account number is valid. The payment will post to that account regardless of whose card you use.
What if I do not have my account number memorized?
You can look it up on your paper bill or by logging into your Georgia Power online account before you call. If you do not have access to either, call customer service at 1-888-891-0938 during business hours and a representative can provide it.
Does Georgia Power accept payments by phone without a convenience fee?
Phone payments always charge a convenience fee. If you want to avoid the fee, pay online at georgiapower.com, in person at a payment location, or set up automatic payments from your bank account, which often have no fee.
What happens if I pay more than I owe?
The extra amount becomes a credit on your account and is applied to your next bill. You can also request a refund by calling customer service, though processing a refund may take several weeks.
Can I schedule a payment for a future date by phone?
The automated system processes payments immediately; you cannot schedule them for a later date. If you want to pay on a specific future date, set up automatic payments through the website or call customer service to arrange it.