Log in to your LG&E and KU account to pay online
To pay your LG&E or KU bill online, go to lge-ku.com and click the login button in the top right corner. Enter your username and password — these are the same credentials you use if you already have an online account. If you do not have an account yet, you will need to create one before you can pay online.
Once you are logged in, your account dashboard shows your current balance, due date, and payment history. From there, you can select "Pay My Bill" or a similar option to enter a one-time payment. You can pay using a bank account (checking or savings), debit card, or credit card. LG&E and KU does not charge a fee for bank account payments, but credit and debit card payments may have a small fee added at checkout.
Key Takeaways
- Visit lge-ku.com and log in with your username and password to reach your account dashboard.
- Bank account payments have no fee, while debit and credit card payments may include a processing fee.
- You can set up automatic recurring payments so your bill is paid on the same date each month.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Payments made before 5 p.m. Eastern Time on the due date are typically posted the same day.
Create a new online account if you do not have one
If you have never logged in before, you will see a "Create Account" or "Register" option on the lge-ku.com login page. Click it and enter your service address, account number (found on your paper bill), and the last four digits of the Social Security number associated with the account. LG&E and KU will send a verification email to the address you provide.
Check your email inbox and spam folder for a message from LG&E and KU. Click the verification link in that email, then create a username and password. Your password should be at least 8 characters and include uppercase letters, lowercase letters, and numbers. Once you verify your email, you can log in and pay your bill immediately.
Pay a one-time bill without setting up automatic payments
After you log in, select the option to make a one-time payment. You will see your current balance and due date. Enter the amount you want to pay — you can pay the full balance or a partial amount. Choose your payment method: bank account, debit card, or credit card.
If you pay by bank account, you will enter your routing number and account number. These appear on the bottom left of your checks. If you pay by card, enter the card number, expiration date, and CVV (the three-digit code on the back). Review the payment details, including any fees, before you confirm. Most payments post within one business day.
Set up automatic monthly payments
Automatic payments mean your bill is paid on the same date each month without you having to log in. After you log in, look for an option like "Manage Autopay" or "Recurring Payments." Select the date you want the payment to come out — many people choose the due date or a few days before it.
Choose whether you want to pay the full bill amount each month or a fixed dollar amount. If you choose a fixed amount, you will still owe any balance that remains after the payment posts. You can change or cancel automatic payments at any time by logging back in and updating your settings. LG&E and KU will send you a confirmation email each time a payment is processed.
Reset your password if you cannot log in
On the lge-ku.com login page, click "Forgot Password" or "Forgot Username." Enter the email address associated with your account. LG&E and KU will send you a link to reset your password. Check your email inbox and spam folder for a message from LG&E and KU.
Click the reset link in the email. You will be taken to a page where you can create a new password. Make sure it is at least 8 characters long and includes uppercase letters, lowercase letters, and numbers. Once you save your new password, you can log in right away. If you do not receive a reset email within a few minutes, check that you entered the correct email address and try again.
Understand payment timing and posting
Payments made before 5 p.m. Eastern Time on a business day are usually posted to your account the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. Even if your payment posts after your due date, LG&E and KU typically does not charge a late fee if the payment was submitted before the due date.
Keep a record of your confirmation number after you pay. This number appears on your screen after the payment is confirmed and is also sent to your email. If you ever need to dispute a payment or check its status, you can reference this number when you contact LG&E and KU customer service.
Contact LG&E and KU if you have trouble paying online
If you cannot log in, forget your account number, or encounter an error during payment, call LG&E and KU customer service at 1-800-331-7661. They can help you reset your password, verify your account information, or process a payment over the phone. You can also reach them through the website's chat or contact form if you prefer not to call.
If you are having trouble affording your bill, ask about budget billing or payment arrangements. Budget billing spreads your annual costs into equal monthly payments so your bill does not spike in summer or winter. Payment arrangements let you pay what you owe over time instead of in one lump sum. Both options are available through your online account or by calling customer service.
Frequently Asked Questions
Is there a fee to pay my bill online?
Bank account payments have no fee. Credit card and debit card payments may include a processing fee that LG&E and KU shows you before you confirm the payment. The fee varies depending on the card type and is typically a small percentage of the payment amount.
Can I pay my bill without creating an online account?
Yes. You can pay by phone at 1-800-331-7661, by mail by sending a check to the address on your bill, or in person at an LG&E and KU payment center. However, creating an online account takes only a few minutes and lets you pay anytime without calling or leaving home.
What should I do if my payment does not post after three days?
Log in to your account and check the payment history section to see if the payment appears there. If it does not, call customer service at 1-800-331-7661 with your confirmation number. They can trace the payment and confirm whether it posted or if there was an error.
Can I change my automatic payment date?
Yes. Log in, go to your autopay or recurring payment settings, and select a new date. The change takes effect on your next scheduled payment. You can also pause or cancel automatic payments at any time through the same menu.
What if I want to pay more than my current bill amount?
You can pay any amount you choose during a one-time payment. If you pay more than you owe, the extra amount becomes a credit on your account and is applied to your next bill. Some customers do this to build a credit balance before winter or summer when bills are higher.