Pay your LG&E bill online, by phone, or by mail
LG&E (Louisville Gas and Electric Company) offers three main ways to pay your bill: through their website at lge-ku.com, by calling their payment line at 502-589-1444, or by mailing a check to the address printed on your bill. The online method is fastest and shows your payment immediately. Phone payments take a few minutes and require your account number, which appears on your bill statement.
If you pay by mail, allow 7 to 10 business days for the payment to reach LG&E and post to your account. Write your account number on the check and mail it to the address listed on your bill — never send cash. Late fees apply if payment does not arrive by the due date shown on your statement, so mailing early is important if you choose this route.
You can also set up automatic payments through your bank or directly with LG&E. This removes the risk of forgetting a due date and ensures your bill is paid on time every month. You control the amount and can change or cancel automatic payments at any time.
Key Takeaways
- Pay online at lge-ku.com, by phone at 502-589-1444, or by mail using the address on your bill statement.
- Online and phone payments post within one business day; mailed checks take 7 to 10 business days to arrive and process.
- Set up automatic payments through your bank or LG&E to avoid late fees and ensure on-time payment each month.
- Always include your account number when paying by mail or phone so the payment reaches the correct account.
- Late fees begin if payment does not arrive by the due date printed on your bill, so plan ahead if mailing.
Paying online through the LG&E website
Go to lge-ku.com and look for the "Pay My Bill" or "Make a Payment" link on the homepage. You will need your account number (found on your bill) and either a checking account, savings account, or debit card. The website accepts Visa, Mastercard, American Express, and Discover.
Enter the amount you want to pay and choose your payment method. The system will show you a confirmation number immediately after you submit payment. Save or print this confirmation — it proves you paid and shows the date the payment will post. Online payments typically post within one business day, though the website will tell you the exact timing when you complete the transaction.
If you have trouble logging in, use the "Forgot Username" or "Forgot Password" link on the login page. LG&E will send a reset link to the email address on file. If you do not have an online account yet, you can create one on the same page by entering your account number and other identifying information.
Paying by phone or automatic bank draft
Call 502-589-1444 to speak with an LG&E representative or use their automated phone system. Have your account number ready. You can pay with a checking account, savings account, or debit card. The representative will confirm the amount, payment method, and the date the payment will post before you authorize it.
Phone payments are processed immediately, and you will receive a confirmation number. Write down this number and the date you called — it serves as proof of payment if there is ever a question about whether the payment went through. Phone lines are typically open during business hours; check lge-ku.com for exact hours.
Automatic bank draft is another option: LG&E withdraws your payment directly from your bank account on a date you choose each month. You set this up through your bank's bill payment service or by calling LG&E. Once active, you do not have to remember to pay each month. You can change the amount or cancel the draft at any time by contacting your bank or LG&E.
What to do if you cannot pay your full bill
If you cannot pay the full amount by the due date, contact LG&E before the due date passes. Call 502-589-1444 and explain your situation. LG&E may offer a payment arrangement — a plan that lets you pay part of the bill now and the rest over several weeks. This avoids a late fee and keeps your service from being disconnected.
Payment arrangements vary depending on the amount owed and your account history. LG&E will tell you what arrangement they can offer and when each payment is due. Make sure you understand the dates and amounts before you agree. If you miss a payment in the arrangement, LG&E may disconnect your service, so treat these dates as seriously as your regular due date.
LG&E also has programs for customers with low income or financial hardship. The Customer Assistance Program (CAP) can reduce your monthly bill if you meet income limits. Contact LG&E or visit their website to learn whether you may be may be able to access and what documents you need to provide.
Understanding your bill due date and late fees
Your bill due date is printed on the front of your statement, usually 20 to 25 days after the bill is issued. If payment does not arrive by this date, LG&E charges a late fee. The amount of the late fee depends on your bill total but is typically a percentage of the amount owed.
If you pay online or by phone, the payment posts within one business day, so you have until the due date to complete the transaction. If you mail a check, the payment must arrive at LG&E by the due date — not be postmarked by that date. This is why mailing early (at least 10 days before the due date) is important.
If your payment is late, LG&E will add the late fee to your next bill. If you are more than 30 days late, LG&E may send a disconnection notice. This notice gives you a deadline to pay or set up a payment arrangement before your service is shut off. If you receive a disconnection notice, call LG&E immediately to avoid losing service.
Setting up paperless billing and payment reminders
LG&E offers paperless billing, which sends your bill to your email instead of printing and mailing it. This arrives faster than a paper bill and lets you pay sooner. Sign up for paperless billing on lge-ku.com by logging into your account and selecting the billing preferences option.
You can also set up payment reminders through your online account. LG&E will send you an email a few days before your due date as a reminder to pay. This is especially useful if you pay by mail or phone and want to avoid forgetting the deadline.
Paperless billing and reminders do not change how you pay — you still use the same methods (online, phone, or mail). They simply make it easier to stay on top of your bill and avoid late fees.
Frequently Asked Questions
Is there a fee to pay my LG&E bill online?
No. LG&E does not charge a fee for online payments made through their website. Some third-party payment services may charge a fee, but paying directly through lge-ku.com is free.
How do I know if my payment went through?
Online and phone payments show a confirmation number immediately after you complete the transaction. Save this number. You can also log into your account on lge-ku.com a day or two later to see the payment listed in your payment history. Mailed checks take longer to show up but will appear in your account within 10 business days.
Can I pay someone else's LG&E bill?
Yes, but you will need their account number. Call 502-589-1444 and provide the account number of the person whose bill you are paying. You can pay by phone, or you can pay online if you have access to their account login. The payment will post to their account.
What happens if I pay too much?
If you overpay, LG&E will credit the extra amount to your next bill. You can also request a refund by calling 502-589-1444, though most customers prefer to let the credit apply to the next month's balance.
Can I change my due date?
Contact LG&E at 502-589-1444 to ask about changing your due date. They may be able to move it to a date that works better with your pay schedule. Not all accounts can be changed, but it is worth asking.