The fastest way to pay LG&E and KU is through their website at www.lge-ku.com
Go to www.lge-ku.com and look for the "Pay My Bill" button, usually near the top of the page. You'll need your account number (found on your paper bill) and either your password or the last four digits of your Social Security number to log in. Once you're in your account, you can pay immediately using a bank account, debit card, or credit card.
The website processes payments the same day if you submit before their cutoff time, which is typically 5 p.m. Eastern Time on business days. Payments submitted after that time or on weekends and holidays are processed the next business day. There is no fee to pay from a bank account, but credit and debit card payments carry a small processing fee that LG&E and KU will show you before you confirm the payment.
If you don't have an online account yet, you can create one during your first visit. You'll need your account number and service address. Once your account is set up, you can save payment methods and set up automatic payments so you never have to think about the due date again.
Key Takeaways
- Pay online at www.lge-ku.com using your account number and password or the last four digits of your Social Security number.
- Bank account payments have no fee, but credit and debit card payments include a processing charge that appears before you confirm.
- Same-day processing happens if you pay before 5 p.m. Eastern Time on a business day; weekend and holiday payments process the next business day.
- You can set up automatic payments from your bank account to avoid missing due dates.
- If you don't have an online account, create one using your account number and service address.
Other ways to pay if you can't use the website
If you prefer not to pay online, LG&E and KU accepts payments by phone at 1-800-331-7661. A representative can take payment over the phone using a bank account or card. This method also has no fee for bank account payments and a processing fee for cards.
You can also mail a check or money order to the address on your bill. Write your account number on the check and allow 7 to 10 business days for the payment to reach LG&E and KU and post to your account. If your due date is coming up soon, mailing is not a reliable option.
Some LG&E and KU customers can pay in person at authorized payment locations in their service area. Call 1-800-331-7661 to find a location near you, or check the website for a list of payment centers.
Setting up automatic payments to avoid late fees
Automatic payments pull money from your bank account on a date you choose, usually a few days before your bill is due. This removes the risk of forgetting to pay and triggering a late fee. To set up automatic payments, log into your account at www.lge-ku.com, go to the payment settings section, and link your bank account.
You can change or cancel automatic payments anytime through your online account. If you need to stop a payment before it processes, contact LG&E and KU at least one business day before the scheduled payment date. Automatic payments from a bank account have no fee.
What to do if you can't pay your full bill
If you're short on money when your bill is due, contact LG&E and KU before the due date. They offer payment plans that let you spread what you owe across several months. Call 1-800-331-7661 to discuss your options with a representative.
LG&E and KU also has programs for customers with low income or hardship. These programs may reduce your monthly bill or help with past-due amounts. Ask about the Low Income Home Energy Assistance Program (LIHEAP) or other assistance options when you call.
Understanding payment posting and your account balance
When you make a payment online, it shows in your account immediately, but it may take one to two business days to actually reduce your balance. This delay happens because the payment has to clear from your bank or card company to LG&E and KU's system. During this time, your account will show both the payment and the balance owed.
If you're worried about a late fee, pay at least three business days before your due date to make sure the payment clears in time. Your bill's due date is printed on the front of your paper bill or shown in your online account.
Troubleshooting common payment problems
If your payment is rejected, the most common reason is a mismatch between the name on your bank account and the name on your LG&E and KU account. Make sure they match exactly. If you recently moved or changed your name, update your account information before trying again.
If you forget your password, use the "Forgot Password" link on the login page at www.lge-ku.com. You'll receive a reset link by email. If you don't have an email address on file, call 1-800-331-7661 and a representative can help you regain access.
If a payment you made is not showing up after two business days, log into your account and check the payment history. If it still doesn't appear, call 1-800-331-7661 with the date and amount of your payment so they can track it down.
Frequently Asked Questions
Is there a fee to pay my LG&E and KU bill online?
No fee applies if you pay from a bank account. Credit and debit card payments include a processing fee that LG&E and KU shows you before you confirm the payment. The fee amount varies but is typically a small percentage of your bill.
How long does it take for my online payment to show up?
Your payment appears in your account immediately after you submit it, but it takes one to two business days to actually reduce your balance. Pay at least three business days before your due date to ensure it clears in time and avoids a late fee.
Can I pay my bill without creating an online account?
Yes. You can pay by phone at 1-800-331-7661, by mail, or in person at an authorized payment location. However, an online account makes it easier to track your balance, see your bill history, and set up automatic payments.
What happens if I miss my due date?
LG&E and KU typically adds a late fee to your next bill. If you miss a payment, contact them as soon as possible to set up a payment plan. Call 1-800-331-7661 to discuss your options before your service is disconnected.
Can I change my automatic payment date?
Yes. Log into your account at www.lge-ku.com, find the automatic payment settings, and select a new date. Changes take effect on your next scheduled payment. If you need to stop a payment immediately, call 1-800-331-7661 at least one business day before the payment date.