Log in at pge.com with your account number or username
Go to pge.com and click "Log In" in the top right corner. You can sign in using either your PG&E account number (found on your bill) or a username you created when you registered. If you have not registered yet, you will need to create an account first — this takes about five minutes and requires your service address, account number, and an email address.
If you forget your password, click "Forgot Password?" on the login page. PG&E will send a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes. If you do not remember which email you used, you can look it up by entering your account number and the phone number associated with your account.
Once you are logged in, your dashboard shows your current balance, due date, and usage history. From there, you can pay your bill, set up automatic payments, view detailed charges, or download past bills.
Key Takeaways
- You can log in at pge.com using your account number (on your bill) or a registered username.
- If you do not have an account yet, you will need to register with your service address, account number, and email.
- You can pay your bill immediately after logging in, or set up automatic monthly payments to avoid late fees.
- If you forget your password, use the "Forgot Password?" link and check your email (including spam) for the reset instructions.
- Your online account shows your balance, due date, usage, and past bills all in one place.
Pay your bill in three ways after logging in
Once you are logged in, click "Pay My Bill" or "Make a Payment" (the exact wording varies slightly). You will see your current balance and due date. Choose how much to pay — you can pay the full amount, a partial amount, or set up a recurring automatic payment.
PG&E accepts payment by bank account (ACH), debit card, or credit card. Bank account transfers are free and process within one to two business days. Debit and credit card payments charge a fee (the amount depends on your card type and the payment processor PG&E uses at the time). If you want to avoid fees, use your bank account.
You can also schedule a payment for a future date if you want to time it with your paycheck. Just enter the date you want the payment to go through, and PG&E will process it on that day (or the next business day if you pick a weekend or holiday).
Set up automatic payments so you never miss a due date
Automatic payments are the easiest way to avoid late fees and disconnection notices. In your online account, go to "Billing & Payments" and select "Autopay" or "Automatic Payments." Choose your payment method (bank account is free; cards charge a fee), and decide whether you want to pay the full bill each month or a fixed amount.
You can change or cancel automatic payments at any time — there is no penalty. If your bill amount varies significantly month to month, you might set autopay to cover your average bill, then log in on months when the bill is higher and pay the difference manually.
PG&E will send you an email confirmation each time an automatic payment processes, so you can track what went through. If a payment fails (for example, if your bank account closes), PG&E will notify you and you can update your payment method right away.
What to do if you cannot log in or your payment does not go through
If you see an error message when you try to log in, first try clearing your browser's cache and cookies, then reload pge.com. If that does not work, try a different browser (Chrome, Firefox, Safari, or Edge). PG&E's website sometimes has compatibility issues with older browser versions.
If your payment is rejected, check that your card or bank account information is correct and that you have not exceeded your daily spending limit. Some banks block large or unusual transactions as fraud protection — call your bank to confirm the payment is legitimate, then try again. If the problem persists, you can pay by phone at 1-800-743-5000 (PG&E's automated payment line) or in person at a PG&E payment center.
If you are locked out of your account after multiple failed login attempts, PG&E temporarily restricts access for security. Wait 30 minutes, then try again. If you still cannot log in after that, call PG&E customer service at 1-800-743-5000 and ask them to unlock your account.
Pay without logging in if you need to pay quickly
You do not have to create an account to make a one-time payment. On pge.com, look for "Pay Without Logging In" or "One-Time Payment" (usually near the login button). Enter your account number, zip code, and the amount you want to pay. You can pay by bank account, debit card, or credit card.
This option is faster if you just received a bill and want to pay it right away without setting up a full account. However, you will not be able to see your usage history, set up automatic payments, or manage your account settings this way. If you plan to pay online regularly, creating an account saves time in the long run.
Other ways to pay if you prefer not to use the website
You can pay by phone 24/7 at 1-800-743-5000 using an automated system (no waiting for a representative). Have your account number and payment method ready. Phone payments are free if you use your bank account and charge a fee for cards.
You can also mail a check to the address on your bill, pay in person at a PG&E payment center (locations vary by region), or set up a payment through your own bank's bill-pay system. Mail takes 7 to 10 days to arrive, so send it well before your due date to avoid late fees.
If you are behind on your bill and worried about disconnection, call PG&E at 1-800-743-5000 to ask about payment plans or hardship programs. They can often set up a schedule that spreads your debt over several months instead of requiring full payment immediately.
Frequently Asked Questions
Is there a fee to pay my PG&E bill online?
No fee if you pay from your bank account (ACH transfer). Credit and debit card payments charge a fee that varies depending on the card type and payment processor. The fee is shown before you confirm the payment, so you know the exact amount. Phone and mail payments are free.
How long does it take for my online payment to show up on my account?
Bank account payments process within one to two business days. Card payments usually process the same day or next business day. If you pay after 5 p.m. Pacific Time, it may not process until the next business day. Automatic payments process on the date you choose (or the next business day if that date is a weekend or holiday).
Can I change my payment method after I set up autopay?
Yes. Log in to your account, go to "Autopay" or "Automatic Payments," and click "Edit" or "Change Payment Method." You can switch between bank account and card, or update your card number if it expired. Changes take effect on your next scheduled payment.
What if my bill is wrong or I have a question about a charge?
Log in and click "View Detailed Bill" or "Bill Details" to see a breakdown of all charges. If you see something that does not make sense, call PG&E at 1-800-743-5000 before you pay. You can dispute a charge, but paying the bill does not prevent you from disputing it later.
Can I pay someone else's PG&E bill using their account number?
Yes, if you have their account number. Use the "Pay Without Logging In" option and enter their account number and zip code. You do not need access to their online account. However, if you want to set up automatic payments on their behalf, you will need to create an account using their email address or contact PG&E directly.