What MyEnergy is and where to find it
MyEnergy is PG&E's online account portal where you can view your bill, make payments, track your energy use, and manage your account settings. You reach it by going to www.pge.com, logging in with your PG&E account credentials, or creating an account if you are a new customer.
Once you are logged in, the payment option appears on your account dashboard. You do not need to navigate to a separate website — the payment tool is built into MyEnergy itself. This means you can see your current balance, due date, and payment history all in one place before you pay.
Key Takeaways
- MyEnergy is accessed through www.pge.com and requires you to log in with your account number and password.
- You can pay your bill in full or in part, and the payment posts within one to two business days for online transactions.
- PG&E accepts bank account payments (ACH), debit cards, and credit cards through MyEnergy, though credit card payments may carry a processing fee.
- You can set up automatic recurring payments so your bill is paid on the same date each month without logging in again.
- If you cannot access MyEnergy or prefer not to use it, PG&E also accepts payments by phone, mail, and in person at authorized payment locations.
How to pay a bill through MyEnergy step by step
Log in to your PG&E account at www.pge.com using your account number (found on your paper bill) and your password. If you do not have a MyEnergy account yet, select "Create Account" and follow the prompts to set one up with your service address and account number.
Once logged in, look for the "Pay My Bill" or "Make a Payment" button on your dashboard — it is usually near the top of the page or in a prominent section showing your current balance. Click it to open the payment screen.
Enter the amount you want to pay. You can pay the full amount due, a partial payment, or any amount between. Then select your payment method: bank account (ACH), debit card, or credit card. Enter the payment details and confirm the transaction. PG&E will show you a confirmation number immediately, and the payment typically posts within one to two business days.
Payment methods and fees
PG&E accepts three payment methods through MyEnergy. Bank account (ACH) payments are free and are the least expensive option. You provide your routing number and account number, and the payment is drawn directly from your checking or savings account.
Debit card payments are also free when you pay through MyEnergy. Credit card payments carry a processing fee — the amount varies depending on the card type and the payment processor PG&E uses, so you will see the fee amount before you confirm the transaction. If the fee is higher than you want to pay, use a bank account or debit card instead.
All three methods are secure, and PG&E encrypts your payment information. Your confirmation number serves as your receipt, so save or print it for your records.
Setting up automatic payments in MyEnergy
If you want your bill paid automatically each month, MyEnergy lets you set up recurring payments. Log in, go to the payment section, and look for an option to "Set Up Autopay" or "Recurring Payment." Choose the payment method (bank account is recommended to avoid fees), the amount (full bill or a fixed amount), and the date each month when you want the payment to occur.
Most customers choose the due date shown on their bill, but you can pick any date that works for your budget. Once autopay is active, PG&E will deduct the payment automatically each month. You can change or cancel autopay at any time by logging back into MyEnergy and editing your payment settings.
Automatic payments do not prevent you from logging in and paying extra if you want to. Some customers use autopay for their regular bill and then make additional payments during months when they use more energy.
What to do if you cannot log in to MyEnergy
If you forget your password, select "Forgot Password" on the PG&E login page and follow the reset instructions sent to your email. If you do not receive the email within a few minutes, check your spam folder.
If you cannot remember your account number, you can look it up on a recent paper bill, or call PG&E customer service at 1-800-752-4743 to confirm it. Have your service address and phone number ready when you call.
If MyEnergy is down or you are having technical trouble, you can still pay your bill by phone (1-800-752-4743), by mail (send a check to the address on your bill), or in person at an authorized payment location. PG&E's website lists payment locations by zip code if you prefer to pay in person.
How to read your bill before you pay
Before you pay, take a moment to review what you are being charged. Your MyEnergy dashboard shows your current balance and due date. Click on "View Bill" or "Bill Details" to see the full breakdown: your meter reading, the number of kilowatt-hours (kWh) you used, the rate per kWh, and any taxes or surcharges.
Check that the service address matches where you actually live, and that the meter reading makes sense compared to last month. If you used significantly more energy than usual, look at the dates on your bill — a longer billing cycle or a change in season can explain a higher charge. If something looks wrong, note the details and contact PG&E before you pay, so you have a record of your question.
Frequently Asked Questions
How long does it take for a payment to show up in MyEnergy?
Online payments through MyEnergy typically post within one to two business days. You will see a confirmation number immediately after you submit the payment, but the balance in your account may not update until the next business day. If you are paying close to your due date, make sure to account for this processing time.
Can I pay someone else's PG&E bill through MyEnergy?
No, you can only pay a bill if you are logged into that account. If you want to pay someone else's bill, you can call PG&E customer service at 1-800-752-4743 and ask about paying by phone, or send a check by mail with the account number written on it. The account holder can also authorize you to manage their account in MyEnergy by adding you as an authorized user.
What happens if I pay more than I owe?
If you overpay, the extra amount becomes a credit on your account. PG&E will apply the credit to your next bill, or you can request a refund by contacting customer service. Credits stay on your account indefinitely, so there is no rush to use them up.
Is it safe to enter my bank account information in MyEnergy?
Yes, PG&E uses encryption to protect your payment information, and your bank account details are not stored in a way that lets you see them after you enter them. If you are still uncomfortable, use a debit card instead — it offers similar protection and is processed the same way.
Can I set up autopay if I am on a budget billing plan?
Yes, autopay works with budget billing. Your monthly payment amount will be the same each month (as set by your budget billing plan), and autopay will deduct that amount on the date you choose. If your budget billing amount changes, the autopay amount updates automatically.