Call SoCalGas directly to pay by phone using your account number and a debit or credit card
SoCalGas accepts phone payments 24 hours a day, 7 days a week. You will need your account number (found on your bill), a valid debit card, credit card, or bank account information, and a few minutes to complete the transaction. The payment goes through immediately, and you will receive a confirmation number.
The phone number to call is 1-800-427-2200. Have your bill in front of you when you call so you can provide your account number quickly. The automated system will guide you through the payment process, or you can stay on the line to speak with a representative if you prefer.
Payments made before 5 p.m. Pacific Time on a business day typically post to your account the same day. Payments made after hours or on weekends post the next business day. There is no fee charged by SoCalGas for paying by phone.
Key Takeaways
- Call 1-800-427-2200 anytime to pay by phone; the line is open 24/7 and no fee is charged.
- Have your account number ready, which appears on your bill or in your online account.
- You can pay with a debit card, credit card, or bank account information.
- Payments made before 5 p.m. Pacific Time on a business day post the same day.
- You will receive a confirmation number immediately after payment is processed.
What information you need before calling
Gather these details before you dial so the call moves quickly. Your account number is the most important piece—it is a unique identifier for your service address and appears at the top of your bill. If you cannot find your bill, you can look up your account number online through your SoCalGas account or by calling the customer service line.
You will also need a valid payment method: a debit card, credit card, or checking account number and routing number. Have the card or account information in front of you. The system will ask for the expiration date and security code if you are using a card, or the routing and account numbers if you are paying from a bank account.
If you are paying someone else's bill (such as a family member's), you will still need their account number. SoCalGas does not require you to be the account holder to make a payment over the phone, but you do need the account number to process it.
How the automated phone system works
When you call 1-800-427-2200, you will reach an automated menu. The system will ask you to enter your account number using your phone keypad. After you enter it, the system will confirm your service address and show your current balance.
You will then be prompted to choose your payment amount. You can pay your full balance, a partial amount, or a specific dollar figure. The system will confirm the amount before asking for your payment method. If you use a card, enter the card number, expiration date, and security code. If you use a bank account, provide the routing number and account number.
After the system processes your payment, it will display a confirmation number on your screen (if you are using a phone with a display) or read it aloud. Write down this number for your records. You can use it to track the payment or reference it if you have questions later.
Speak with a representative if you need help
If you prefer not to use the automated system, or if you have questions about your account, you can stay on the line after the initial menu to speak with a customer service representative. They can process your payment over the phone and answer questions about your bill, your account, or payment options.
Representatives are available during business hours (typically 6 a.m. to 6 p.m. Pacific Time, Monday through Friday). If you call outside these hours, the automated system will still process your payment, or you can call back during business hours to speak with someone.
What happens after you pay
Your payment confirmation number is proof that you initiated the payment. Keep it in a safe place or take a photo of it. The confirmation number does not mean your payment has posted to your account yet—that happens within one business day for most payments.
Check your account online or on your next bill to confirm the payment was received and applied. If you pay before the due date shown on your bill, you will avoid late fees. If you are behind on your bill, paying by phone stops the clock on late charges as soon as the payment posts.
If you do not see the payment reflected in your account within two business days, contact SoCalGas customer service at 1-800-427-2200 and provide your confirmation number. A representative can look up the payment and tell you its status.
Other ways to pay if phone payment does not work for you
Phone payment is fast, but it is not the only option. You can pay online through your SoCalGas account at socalgas.com, set up automatic payments from your bank account, mail a check to the address on your bill, or pay in person at a SoCalGas payment center or authorized retailer.
Online payment works the same way as phone payment—you enter your account number and payment method, and the money posts within one business day. Automatic payments (also called autopay) deduct money from your bank account on a date you choose each month, which means you never have to remember to pay.
If you are struggling to pay your bill, SoCalGas offers budget billing and hardship programs. These are separate from payment methods and may lower your monthly payment or spread arrears over time. Call 1-800-427-2200 to ask about these programs.
Frequently Asked Questions
Is there a fee to pay by phone?
No. SoCalGas does not charge a fee for phone payments. The amount you authorize is the amount that will be deducted from your card or bank account.
Can I pay a bill that is not in my name?
Yes. You need the account number, but you do not need to be the account holder. This is useful if you are paying a family member's or roommate's bill. Have their account number ready when you call.
What if I make a mistake during the payment?
If you entered the wrong amount or payment method, contact SoCalGas immediately at 1-800-427-2200. If you catch the error before the payment posts (usually within one business day), a representative may be able to cancel it and process a new payment.
How long does it take for a phone payment to show up on my account?
Most payments post within one business day. Payments made before 5 p.m. Pacific Time on a business day typically post the same day. Payments made after hours or on weekends post the next business day.
Can I set up a recurring payment by phone?
The phone system processes one-time payments only. To set up automatic monthly payments, use your online account at socalgas.com or call customer service at 1-800-427-2200 and ask about autopay options.