The fastest way to pay SoCalGas is online through their website or mobile app, by phone, or by mail — each method takes a few minutes to a few days

SoCalGas (Southern California Gas Company) accepts payment through multiple channels, and the one you choose depends on how quickly you need the payment to post and whether you prefer to handle it yourself or set it up once and forget it. Online and mobile app payments usually show up within one business day. Phone payments go through immediately but require you to speak with someone. Mail takes 7 to 10 business days, so it is not the right choice if your bill is due soon.

Your account number appears on your bill — it is a 10-digit number that starts with a zero. You will need this number no matter which payment method you choose. If you cannot find your bill, log into your SoCalGas account online or call their customer service line to locate it.

Key Takeaways

  • Online and app payments post within one business day and are free, making them the fastest option for most people.
  • Phone payments process immediately but require speaking with a representative and may have a fee depending on how you pay.
  • Mail payments take 7 to 10 business days and should only be used if your due date is more than two weeks away.
  • Setting up automatic payments through your bank or SoCalGas directly removes the need to remember to pay each month.
  • Your 10-digit account number (starting with zero) is required for any payment method.

Paying online or through the SoCalGas mobile app

Go to socalgas.com and click "Pay My Bill" at the top of the page. You can pay as a guest without logging in, or sign into your account if you have one. Enter your account number and the amount you want to pay. SoCalGas accepts credit cards, debit cards, and bank account transfers. Credit and debit card payments may carry a small fee — SoCalGas does not charge it, but the payment processor does. Bank account transfers are typically free.

The SoCalGas mobile app (available on iOS and Android) works the same way. Download it, enter your account number, and select your payment method. Payments usually post within one business day. If you pay after 5 p.m. Pacific time, it may not show up until the next business day.

Paying by phone

Call SoCalGas customer service at 1-800-427-2200. Have your account number and payment method ready. A representative will walk you through the payment and confirm it immediately. This method is useful if you have questions about your bill or account at the same time you are paying.

Phone payments process right away, but SoCalGas may charge a fee if you pay with a credit card. Paying from a bank account by phone is usually free. Ask the representative about the fee before you give your payment information.

Paying by mail

Write a check or money order and mail it to the address on your bill. Include your account number on the check. Mail takes 7 to 10 business days to arrive and be processed, so only use this method if your due date is at least two weeks away. If your bill is due sooner, use online, app, or phone payment instead.

The mailing address is printed on the front of your bill. Do not mail cash. Keep a copy of your check or money order number for your records.

Setting up automatic payments

If you want to stop thinking about your gas bill each month, SoCalGas lets you set up automatic payments from your bank account. Log into your account at socalgas.com, go to "Billing & Payment," and select "Automatic Payment." Choose whether you want to pay the full bill amount or a fixed amount each month. You can change or cancel automatic payments anytime.

Automatic payments from a bank account are free and post on or shortly after your due date. If you change your mind later, you can turn off automatic payments through your account or by calling customer service. Canceling does not affect payments already scheduled.

What to do if you cannot pay the full amount

If your bill is larger than you expected or you do not have the full amount right now, you have options. You can pay part of the bill online or by phone — SoCalGas will accept a partial payment and add the remainder to your next bill. You can also contact SoCalGas to ask about a payment plan or hardship program if you are struggling with your bill.

Call 1-800-427-2200 and explain your situation. SoCalGas has programs for customers facing financial hardship, and they may be able to work out a payment schedule with you. The sooner you call, the more options you will have.

Confirming your payment went through

After you pay online, by app, or by phone, you will get a confirmation number. Write it down or take a screenshot. Check your SoCalGas account a day or two later to confirm the payment posted. Log into socalgas.com, go to "Billing & Payment," and look at your payment history. If the payment does not show up within two business days, call customer service with your confirmation number.

If you paid by mail, your check will clear your bank account within a few days, but it may take another week to show up on your SoCalGas account. Do not assume the payment failed just because it is not there immediately.

Frequently Asked Questions

Can I pay my SoCalGas bill with a credit card online?

Yes, but SoCalGas does not charge a fee — the credit card processor does. The fee is usually 2 to 3 percent of the amount you pay. Paying from a bank account online is free and is the cheapest option if you want to avoid fees.

What happens if I miss my due date?

SoCalGas will add a late fee to your next bill. If you are more than 30 days late, they may shut off your gas. If you realize you will miss the due date, pay what you can before it passes, then call customer service to discuss a payment plan or hardship program.

How do I know my payment is safe when I pay online?

SoCalGas uses encryption to protect your payment information. Only enter your payment details on socalgas.com or the official SoCalGas app — never on a link from an email or text message, even if it looks like it came from SoCalGas. Scammers sometimes send fake payment links.

Can I change my automatic payment date?

Yes. Log into your account at socalgas.com, go to "Automatic Payment," and adjust the date. You can set it to any day of the month. Changes take effect on your next scheduled payment.

What if I overpay my bill?

SoCalGas will credit the overpayment to your next bill. If you want a refund instead, call customer service and ask. Refunds usually take a few weeks to arrive.