Where to pay your SRP bill
Salt River Project (SRP) offers several ways to pay your electric bill, and the method you choose depends on what works best for your schedule and preferences. You can pay online through the SRP website, by phone, by mail, or in person at an SRP payment location.
The fastest and most convenient option for most people is the SRP website or mobile app. You log in with your account number and password, then authorize a one-time payment or set up automatic payments. Payments made online typically post to your account within one business day.
If you prefer not to use the internet, you can call SRP's payment line at 1-602-371-6000 to pay by phone with a debit card or bank account. Phone payments also process quickly, usually within one business day. You can also mail a check or money order to the address listed on your bill, though mail payments take longer — typically five to seven business days to reach SRP and post to your account.
Key Takeaways
- Online and mobile app payments through the SRP website are the fastest method, posting within one business day with no fees.
- Phone payments at 1-602-371-6000 work if you do not have internet access and also post within one business day.
- Automatic payments can be set up through your SRP account to pay your bill on a date you choose each month.
- Mailed payments take five to seven business days to arrive and post, so send them early if your due date is approaching.
- SRP does not charge a fee for payments made through their website, phone line, or by mail.
Setting up automatic payments through SRP
Automatic payments remove the need to remember your due date each month. To set this up, log into your SRP account online, go to the payment section, and select the option to enroll in automatic payments. You will choose the date each month when you want the payment to come out of your bank account or be charged to your debit card.
SRP allows you to set the payment date anywhere from the 1st through the 28th of each month. If you choose a date before your bill's due date, you have a buffer in case there is a problem with the payment. If you choose a date after the due date, make sure your account has enough funds to cover a late payment fee if the payment does not go through on time.
You can change or cancel automatic payments at any time through your online account. There is no penalty for stopping automatic payments, and you can restart them whenever you want.
What to do if you cannot pay your full bill by the due date
If you are having trouble paying your bill in full, contact SRP before your due date. SRP offers a Budget Billing Plan that spreads your annual electric costs into equal monthly payments, which can make your bill more predictable and easier to manage. You can ask about this plan when you call or through your online account.
SRP also has a Customer Assistance Program for households with limited income. This program may reduce your monthly bill based on your household size and income. To learn whether you may be may be able to access, contact SRP at 1-602-371-6000 and ask about income-based assistance programs.
If you have already missed a payment, SRP typically allows a grace period before disconnection. Contact them immediately to discuss a payment plan or other options. The sooner you reach out, the more options you will have.
Understanding your SRP bill due date and late fees
Your bill's due date appears on the front of your paper bill or in your online account. SRP typically gives you about 20 days from the bill date to pay. If you pay after the due date, SRP charges a late fee, which is added to your next bill.
The amount of the late fee depends on your bill amount and SRP's current rate structure. You can find the exact late fee amount in your account or by calling SRP. Late fees are separate from your electric charges, so paying late costs you more than the bill itself.
If your payment is significantly overdue, SRP may disconnect your service. The company typically sends notices before disconnection, so watch your mail and email for warnings. If you receive a disconnection notice, call SRP right away — even a partial payment or a commitment to pay by a specific date can sometimes stop the process.
Paying in person at SRP locations
SRP has payment centers in the Phoenix area where you can pay in person with cash, check, or debit card. Payments made in person at an SRP office typically post to your account the same day or the next business day. To find the nearest payment location and its hours, visit the SRP website or call 1-602-371-6000.
In-person payments are useful if you do not have a bank account or prefer to pay with cash. Bring your bill or account number so the staff can apply the payment to the correct account. If you are paying someone else's bill, bring their account number as well.
Avoiding common payment mistakes
One frequent mistake is mailing a payment too close to the due date. Mail can take five to seven days to arrive, so if you mail a check the day before your due date, it will likely arrive late and trigger a late fee. Mail payments at least one week before your due date, or use online or phone payment instead.
Another mistake is setting up automatic payments but forgetting to confirm the amount. If you set automatic payments to a fixed dollar amount rather than the full bill amount, you may end up with a balance remaining on your account. Check your first automatic payment to make sure the full bill was paid, then review your account monthly to catch any issues early.
Do not assume a payment has posted just because you submitted it. Check your account a day or two after paying to confirm the payment went through. If it did not, contact SRP immediately so you can try a different payment method before your due date passes.
Frequently Asked Questions
Can I pay my SRP bill with a credit card?
SRP does not accept credit card payments directly through their website or phone line. You can pay with a debit card or bank account information. If you want to use a credit card, you would need to pay your bank or credit card company first, then have them send the payment to SRP, which adds extra time and steps.
What happens if I pay more than my bill amount?
Any overpayment stays in your account as a credit toward future bills. SRP will apply the credit to your next month's bill automatically. If you want a refund of the overpayment instead, contact SRP and request one — they can mail you a check or credit your account with the utility company.
Is there a fee for paying online or by phone?
No. SRP does not charge a fee for payments made through their website, mobile app, or phone line. All three methods are free. Third-party payment services that are not operated by SRP may charge fees, so pay directly through SRP's official channels to avoid extra charges.
How do I know if my payment was received?
After you submit a payment online or by phone, you will receive a confirmation number. Write this down or take a screenshot. Log into your account one or two business days later to confirm the payment appears on your bill. You can also call SRP at 1-602-371-6000 to verify a payment was received.
Can I change my automatic payment date after I set it up?
Yes. Log into your SRP account, go to the automatic payment section, and update the date. Changes usually take effect on your next scheduled payment. If you need to stop a payment that is scheduled for today or tomorrow, call SRP immediately — they may be able to cancel it before it processes.