Log in to your SRP account through their website or mobile app
To pay your Salt River Project bill online, you first need to access your account. Go to srpnet.com and look for the "Login" button in the top right corner of the homepage. If you do not have an online account yet, you will need to create one by selecting "Register" and entering your service address, account number (found on your paper bill), and email address.
SRP also offers a mobile app for iOS and Android devices. Search for "SRP" in your device's app store and download the official Salt River Project application. You can log in with the same username and password you use on the website, or create a new account directly in the app.
Once logged in, your dashboard shows your current balance, due date, and usage history. From here, you can make a one-time payment or set up automatic payments.
Key Takeaways
- Visit srpnet.com or use the SRP mobile app to access your account; you will need your service address and account number to register.
- One-time payments can be made immediately online using a bank account or debit card, with no processing fee when you pay from a checking or savings account.
- Automatic payments remove the risk of missing a due date and can be set up or changed anytime through your account settings.
- If you forget your password, use the "Forgot Password" link on the login page to reset it via email within minutes.
- Payment processing typically takes one to two business days, so plan ahead if your due date is soon.
Make a one-time payment after logging in
After you log in, select "Pay My Bill" or "Make a Payment" from the main menu. You will see your current balance and due date. Enter the amount you want to pay — you can pay the full balance, a partial amount, or more than you owe.
Choose your payment method. SRP accepts payments from a checking or savings account (no fee), debit card (no fee), or credit card (a processing fee applies, typically 2.5 percent of the payment amount). Enter the account or card details and confirm the payment. You will receive a confirmation number immediately.
The payment will post to your account within one to two business days. If you need to pay by the due date shown on your bill, submit your payment at least two business days before that date to account for processing time.
Set up automatic payments so you never miss a due date
Automatic payments take the guesswork out of remembering when to pay. Log in to your account, go to "Billing" or "Payment Settings," and select "Autopay" or "Automatic Payments." Choose the date each month when you want the payment to come out of your account — most people pick a few days after payday.
You can set autopay to pay your full balance each month or a fixed amount. If you choose a fixed amount, you will still receive a bill each month showing any remaining balance. You can change or cancel autopay anytime through your account settings; there is no penalty for stopping it.
Autopay works only with bank account payments (checking or savings). If you want to use a debit or credit card, you will need to make one-time payments instead.
Reset your password if you cannot log in
If you forget your SRP password, go to srpnet.com and click "Login." Below the password field, select "Forgot Password?" Enter your email address or account number. SRP will send a password reset link to your email within a few minutes.
Click the link in the email and create a new password. Your password should be at least eight characters long and include a mix of letters, numbers, and symbols for security. Once you have set a new password, you can log in immediately.
If you do not receive the reset email within 10 minutes, check your spam or junk folder. If you still cannot reset your password, call SRP customer service at 1-602-236-8833 (Arizona) or 1-928-637-2000 (outside Arizona) to verify your identity and get help.
Understand what happens if you miss a payment
If your bill is not paid by the due date, SRP will charge a late fee. The amount varies but is typically a percentage of your unpaid balance. You will receive a notice in the mail warning you that your account is past due and giving you a deadline to pay before service is disconnected.
If you cannot pay the full amount by the deadline, contact SRP immediately. They may be able to set up a payment plan that lets you pay over several weeks instead of all at once. Payment plans are not automatic — you have to request one before your service is shut off.
If your service is disconnected, you will owe a reconnection fee in addition to your unpaid balance and late fees. Reconnection usually happens within one business day of payment, but can take longer during high-demand periods.
Find other ways to pay if you prefer not to use the website
SRP accepts payments through several channels beyond online. You can mail a check or money order to the address on your bill — allow 7 to 10 business days for it to arrive and post. You can also pay in person at an SRP payment center or authorized payment location; search "SRP payment locations" online to find one near you.
Phone payments are available by calling 1-602-236-8833. A representative can take a payment over the phone using your bank account or debit card. Some utility payment services like PayPal, Venmo, or third-party bill pay platforms may also accept SRP payments, though fees vary by service.
No matter which method you choose, keep your confirmation number or receipt. If there is ever a dispute about whether your payment was received, this proof protects you.
Frequently Asked Questions
Is there a fee to pay my SRP bill online?
No fee applies when you pay from a checking or savings account. Debit and credit card payments include a processing fee of roughly 2.5 percent of the amount you pay. The fee is added to your payment, so if you pay $100 by credit card, you will be charged about $102.50 total.
How long does it take for my online payment to show up on my account?
One to two business days. Payments made on a weekend or holiday are processed the next business day. If your due date is coming up, submit payment at least two business days early to be safe.
Can I change my autopay amount or date after I set it up?
Yes. Log in to your account, go to "Payment Settings" or "Autopay," and edit the amount or date. Changes take effect on your next scheduled payment. You can also cancel autopay anytime without penalty.
What should I do if I see a charge on my account that I did not authorize?
Log in and review your payment history to see the details of the charge. If you do not recognize it, call SRP customer service at 1-602-236-8833 right away. Have your account number and the date of the charge ready. They can investigate and reverse unauthorized payments.
Can I pay someone else's SRP bill if I have their account number?
You can make a payment toward any SRP account if you have the account number, but the payment will go to that account regardless of whose name is on the payment method. If you are paying for a family member or roommate, make sure you both understand who is responsible for reimbursing you.