SRP's online bill pay system lets you make one-time payments or set up automatic payments from your bank account, and you can do it from srpnet.com without calling or visiting an office.
To pay online, log into your SRP account at srpnet.com using your account number and password. If you don't have an online account yet, you'll need to create one first — this takes a few minutes and requires your account number, which appears on your paper bill or in any SRP email. Once logged in, you can choose to pay your full balance, a partial amount, or set up a recurring payment for the same day each month.
SRP's bill pay system accepts payments from a checking or savings account. The payment goes through immediately when you submit it, though it may take one to two business days to appear on your account. There is no fee to pay through srpnet.com if you use a bank account; SRP does not charge extra for online payments.
Key Takeaways
- You can pay your SRP bill one time or set up automatic monthly payments directly from srpnet.com without creating a separate bill pay account.
- Payments from a bank account are free and process within one to two business days, so plan ahead if your bill is due soon.
- Your account number appears on your paper bill and is required to log in or create an online account for the first time.
- If you pay by phone or mail instead, SRP charges a fee for phone payments but not for mailed checks, and mailed payments take longer to post.
Setting up automatic payments on srpnet.com
Automatic payments are the simplest way to avoid late fees and missed payments. Log into srpnet.com, go to the "Billing" or "Payment" section (the exact name varies slightly), and look for "Autopay" or "Recurring Payments." You'll enter your bank account information once, choose the day of the month you want the payment to come out, and decide whether to pay your full bill or a set amount each month.
SRP will send you a confirmation email after you set up autopay, and you can change or cancel it anytime through your online account. If your bill varies month to month (which is common with electric bills), you can set autopay to pay your full balance automatically, so you don't have to worry about the amount changing.
What to do if you can't pay the full bill right now
If your bill is due and you can't pay all of it, you can make a partial payment through srpnet.com to avoid a late fee. SRP allows partial payments, and making one shows the company you're working on it. A late fee is typically added if your account goes unpaid past the due date shown on your bill.
If you're struggling to pay your bill regularly, contact SRP's customer service to ask about budget billing or hardship programs. Budget billing spreads your annual costs into equal monthly payments so your bill doesn't spike in summer or winter. Some customers also may have access to for the Low Income Assistance Program, which provides bill discounts. You can reach SRP at the phone number on your bill or through srpnet.com's contact options.
Paying by phone or mail instead of online
If you prefer not to pay online, you can call SRP's automated phone system to pay by debit or credit card. SRP charges a fee for phone payments — the amount varies but is typically a few dollars. You'll need your account number and card information ready.
Mailing a check is also an option and has no fee. Write your account number on the check, mail it to the address shown on your bill, and allow at least one week for it to arrive and post to your account. If your bill is due in fewer than seven days, mailing is risky because the payment may not arrive in time.
Troubleshooting login and payment problems
If you can't log into srpnet.com, first check that you're using your account number, not your name or service address. If you've forgotten your password, use the "Forgot Password" link on the login page — SRP will send a reset link to the email address on file. If you don't remember which email you used, call SRP customer service and they can help you recover your account.
If a payment you made isn't showing up on your account after two business days, log back in and check your payment history to confirm it was submitted. If it shows as submitted but hasn't posted, wait another day or two. If it's been longer than three business days, contact SRP to ask them to trace the payment. Have your confirmation number ready if you have one.
Understanding your bill after you pay
After you make a payment, your account balance should drop by the amount you paid. Your next bill will show the remaining balance (if any) plus new charges for the current billing period. If you set up autopay, your next automatic payment will come out on the date you chose, regardless of whether you made a manual payment in the meantime.
If you notice a payment was applied to the wrong account or the wrong amount was charged, contact SRP right away. Keep your confirmation number from the payment for reference. SRP can usually correct billing errors within one to two billing cycles.
Frequently Asked Questions
Is there a fee to pay my SRP bill online through srpnet.com?
No. Paying from a bank account through srpnet.com is free. SRP only charges a fee if you pay by phone using a debit or credit card. Mailed checks also have no fee.
How long does it take for my online payment to show up on my bill?
Payments typically post within one to two business days. If you pay on a weekend or holiday, it may take longer. Check your payment history on srpnet.com to confirm your payment was submitted.
Can I change my autopay date if it doesn't work with my payday?
Yes. Log into srpnet.com, find your autopay settings, and change the payment date to any day of the month that works for you. The change takes effect on your next scheduled payment.
What happens if I set up autopay but my bank account closes?
Your autopay will fail, and SRP will send you a notice. You'll need to update your bank account information on srpnet.com or contact SRP to provide new account details. Until you do, your bill will be unpaid and late fees may apply.
Can I pay someone else's SRP bill through srpnet.com?
Only if you have access to their online account or you call SRP and provide their account number. You cannot pay another person's bill through srpnet.com without their account login. If you want to help someone pay their bill, ask them to add you as an authorized user on their account, or contact SRP about payment arrangements.