AmerisGas bill payment basics
AmerisGas offers several ways to pay your propane bill, and the method you choose depends on how quickly you need to process the payment and what's most convenient for you. You can pay online through your account, by phone, by mail, or in person at an authorized payment location. Most customers find online payment the fastest option because it processes immediately and gives you a confirmation number right away.
Your bill arrives by mail or email depending on your account settings. The bill shows your account number, the amount due, and the due date. You'll need your account number to pay by phone or online, so keep it handy. If you've set up automatic payments, your account will be charged on a schedule you choose — usually monthly or when your tank reaches a certain level.
Key Takeaways
- You can pay AmerisGas bills online at amerigasdelivers.com, by phone at 1-855-839-3474, by mail, or at authorized payment locations.
- Online payment processes immediately and requires your account number and a valid payment method (debit card, credit card, or bank account).
- Automatic payment options include monthly billing or budget billing, which spreads your annual propane costs evenly across 12 months.
- Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
- Late payments may result in a service charge and could affect your account status, so paying by the due date is important.
Paying online through your AmerisGas account
To pay online, go to amerigasdelivers.com and log into your account using your account number and password. If you don't have an online account yet, you can create one by entering your account number and zip code. Once logged in, select "Pay My Bill" or a similar option (the exact wording varies by region). The site will show your current balance and allow you to enter a payment amount.
You can pay with a debit card, credit card, or bank account information. If you use a credit card, AmerisGas may charge a convenience fee — check the payment screen before confirming. Debit cards and bank account payments typically have no fee. After you submit your payment, you'll receive a confirmation number and a receipt. Keep this for your records. The payment posts to your account immediately, though it may take one business day to appear on your bill.
If you prefer not to log in each time, you can set up automatic payments during the online payment process. You'll choose whether to be billed monthly or on a schedule tied to your propane usage.
Automatic payment and budget billing options
Automatic payment means AmerisGas charges your account on a date you choose, usually the same day each month. This works with a debit card, credit card, or bank account. You can change or cancel automatic payments anytime through your online account or by calling customer service.
Budget billing is different: AmerisGas estimates your annual propane costs and divides that total by 12, so you pay the same amount each month instead of higher bills in winter and lower ones in summer. At the end of the year, AmerisGas reconciles your actual usage against what you paid. If you used less propane than budgeted, you receive a credit on your next bill. If you used more, you owe the difference. Budget billing is useful if you want predictable monthly costs, but it requires you to understand that the final bill may be larger or smaller than your regular payment.
To enroll in either automatic payment or budget billing, log into your account online, call 1-855-839-3474, or ask about it when your bill arrives.
Paying by phone or mail
To pay by phone, call AmerisGas customer service at 1-855-839-3474. Have your account number and payment method ready. A representative will process your payment over the phone using your debit card, credit card, or bank account. Phone payments are processed immediately, and you'll receive a confirmation number. There is typically no fee for phone payments.
To pay by mail, write a check or money order payable to AmerisGas and include your account number on the check. Mail it to the address shown on your bill — this address is specific to your region and payment processing center. Do not send cash through the mail. Mail payments typically take 7 to 10 business days to post to your account, so mail your payment at least 10 days before the due date to avoid a late charge.
Some AmerisGas service areas also accept in-person payments at authorized locations. Call customer service to find a payment location near you, or check your bill for a list of authorized retailers.
Understanding your bill and due dates
Your AmerisGas bill shows the billing period (the dates your propane usage was measured), the amount of propane delivered in gallons, the price per gallon, and the total amount due. It also shows any previous balance, credits, or adjustments. The due date is printed clearly on the bill — this is the date by which payment must be received, not postmarked.
If you pay by mail, the due date matters because your payment must arrive at AmerisGas by that date. If you pay online or by phone, the payment posts immediately, so you can pay on the due date itself without risk of being late. If your payment does not arrive by the due date, AmerisGas may charge a late fee and may suspend service if the account remains unpaid for a longer period.
If you have questions about charges on your bill — such as delivery fees, service charges, or price adjustments — call customer service. They can explain each line item and discuss your account.
What to do if you can't pay on time
If you know you cannot pay by the due date, contact AmerisGas before the date arrives. Call 1-855-839-3474 and explain your situation. AmerisGas may be able to extend your due date, set up a payment plan, or discuss other options depending on your account history and the amount owed. Calling ahead is important because it shows good faith and gives the company a chance to work with you rather than assess a late fee immediately.
Some states have rules that prevent propane companies from shutting off service during winter months if you are making a good-faith effort to pay. Ask AmerisGas whether your state has winter protection rules and what you need to do to stay protected. Even if you are protected from shutoff, late fees and interest charges will still apply, so paying as soon as you can is still the best option.
Frequently Asked Questions
Is there a fee to pay my AmerisGas bill online?
There is no fee if you pay with a debit card or bank account. If you use a credit card, AmerisGas charges a convenience fee, which is shown on the payment screen before you confirm. Phone and mail payments have no fee.
How long does it take for my online payment to show up on my bill?
Online payments post immediately to your account and generate a confirmation number right away. It may take one business day to appear in your online account history, but the payment is recorded as received on the day you submit it.
Can I change my automatic payment date or amount?
Yes. Log into your online account and adjust your automatic payment settings, or call 1-855-839-3474 to make changes over the phone. You can also cancel automatic payments anytime through either method.
What happens if I pay late?
AmerisGas will charge a late fee if your payment is not received by the due date. If your account remains unpaid for an extended period, AmerisGas may suspend service. Calling ahead to discuss a payment plan can sometimes prevent or reduce late fees.
Can I pay someone else's AmerisGas bill?
You can pay online or by phone if you have the account number and are authorized by the account holder. For security reasons, AmerisGas may ask for the account holder's permission or verification. Call customer service to discuss your situation.