Unigas bill payment methods and where to send your money
Unigas is a propane supplier operating in several U.S. states. To pay your Unigas bill, you have three main routes: online through their customer portal, by phone, or by mailing a check. The fastest and most direct method is online payment through your Unigas account, which processes immediately and gives you a confirmation number. If you prefer not to pay online, you can call their customer service line or mail a payment to the address printed on your bill.
Your bill itself contains the payment address and account number you need for any method. Keep your account number handy — it appears on the front of your statement and you will need it whether you are paying online or calling by phone.
Key Takeaways
- Unigas accepts online payments through their customer portal, which is the fastest way to pay and shows your confirmation immediately.
- Your account number and the mailing address for payments are both printed on your monthly bill statement.
- Phone payment is available by calling Unigas customer service, though you will need your account number and payment method ready.
- Mailed checks should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
- Set up automatic recurring payments through your online account if you want to avoid remembering to pay each month.
Paying online through your Unigas account
Log in to your Unigas customer account on their website using your account number and password. If you do not have an online account yet, you can create one by entering your account number and the zip code associated with your service address. Once logged in, look for a "Pay Bill" or "Make a Payment" button — the exact wording varies slightly depending on which Unigas website version you are using.
Enter the amount you want to pay (you can pay the full balance or a partial amount) and choose your payment method: debit card, credit card, or bank account transfer. Debit and credit card payments process immediately, though some cards may charge a convenience fee. Bank account transfers also process the same day. After you submit the payment, the system will show you a confirmation number — write this down or take a screenshot for your records.
If you want to avoid logging in each month, most Unigas accounts allow you to set up automatic monthly payments. This option is usually found in an "Account Settings" or "Autopay" section of your online portal. You choose the payment date and amount, and the payment happens automatically each month until you cancel it.
Paying by phone or automatic bank draft
Call Unigas customer service using the phone number on your bill. Have your account number and payment method ready — they will ask for either a debit card, credit card, or bank account information. The representative will process the payment over the phone and give you a confirmation number before the call ends.
Some Unigas customers set up automatic bank draft, where the company withdraws the payment directly from your checking account on a set date each month. This is different from online autopay because the company initiates the withdrawal rather than you authorizing a one-time payment. To set this up, call customer service and ask about their automatic bank draft program. You will need to provide your bank routing number and account number.
Mailing a check or money order
Write a check or money order payable to Unigas and include your account number on the memo line. This step is important — without your account number, the payment may be delayed or applied to the wrong account. Mail it to the address printed on your bill under "Payment Address" or "Send Payment To."
Mailed payments typically take 7 to 10 business days to arrive and post to your account. If your bill is due soon, mailing a check is the slowest option. For bills due within a week, use online payment or call to pay by phone instead. Keep a copy of the check or the confirmation number from your bank's online banking system so you can track when it clears.
What to do if you cannot pay the full amount
Unigas allows partial payments through any payment method — online, phone, or mail. You can pay whatever amount you are able to afford, and the remaining balance will appear on your next bill. However, if your account falls significantly behind, Unigas may suspend service or charge a late fee, so contact them as soon as you know you will be short.
If you are struggling with your propane bill, some states and local programs offer propane assistance for households with low income or those facing hardship. These programs are separate from Unigas and are run by your state or county. Contact your local Department of Social Services or call 211 to learn whether your area has a propane assistance program and what the income limits are.
Finding your account number and payment information
Your Unigas account number appears in the upper right corner of your bill statement, usually above your name and service address. It is a string of numbers specific to your account and is required for any payment method except online autopay (where you log in with your account number instead).
The payment address is printed on the front or back of your bill, often in a box labeled "Payment Address" or "Send Payment To." Do not use the service address — use only the mailing address shown for payments. If you cannot find the payment address on your bill, call the customer service number printed on the statement and ask for the correct mailing address.
Troubleshooting common payment problems
If your online payment was rejected, the most common reason is an incorrect card number, expiration date, or billing zip code. Try again with your payment information, or switch to a different card or bank account. If the problem persists, call customer service to pay by phone instead.
If you mailed a check and it has been more than two weeks without the payment posting to your account, call Unigas with the check number and amount. They can search their records to see whether it arrived and where it is in the processing queue. If the check was lost in the mail, you may need to stop payment on the original check and mail a new one, or pay by phone or online instead.
If you see a late fee on your bill that you believe is incorrect, or if you were not notified before the fee was applied, contact customer service to discuss it. Some companies will waive a first late fee if you have a good payment history.
Frequently Asked Questions
Is there a fee to pay my Unigas bill online?
Unigas does not charge a fee for online payments made through their customer portal. However, some credit card companies may charge a convenience fee if you use a credit card instead of a debit card or bank account. Check with your card issuer before paying if you are unsure.
Can I pay my Unigas bill through my bank's bill pay service?
Some banks allow you to send payments to Unigas through their bill pay system. Contact your bank to see if Unigas is in their payee list. If it is, you can set up the payment through your bank's website and they will mail the check on your behalf. This takes longer than paying directly online.
What happens if I miss a payment deadline?
Late fees and service suspension policies vary by state and by Unigas's contract terms. Check your bill or account terms for the specific late fee amount and the number of days before service may be shut off. Contact Unigas immediately if you know you will be late — they may work with you on a payment plan.
How do I know if my payment went through?
Online and phone payments show a confirmation number immediately. For mailed checks, log into your online account after 10 business days to see if the payment has posted. You can also call customer service and give them your check number to ask whether it has been received.
Can I change my payment due date?
Contact Unigas customer service to ask about changing your due date. Some companies allow you to choose a date that works better with your pay schedule, though availability varies. This is different from the date you actually make the payment — you can pay early or late, but the due date is when Unigas expects it.