Log into your Ferrell Gas account at myferrellgas.com
Go to myferrellgas.com and click the login button, usually located in the upper right corner of the homepage. Enter your account number (found on your paper bill) and your password. If you do not have an online account yet, you will need to create one first by selecting "Register" or "New User" and following the setup steps.
Your account number is the easiest way to log in because it is always the same. If you have forgotten your password, click "Forgot Password" on the login page and follow the email instructions to reset it. Ferrell Gas will send a reset link to the email address on file with your account.
Once logged in, you will see your account dashboard, which shows your current balance, recent payments, and billing history. This is where you can also view your bill details and usage information if your meter supports it.
Key Takeaways
- You need your account number and password to log into myferrellgas.com; your account number appears on your paper bill.
- If you do not have an online account, create one through the "Register" or "New User" option on the Ferrell Gas website.
- You can pay your bill immediately after logging in using a bank account, debit card, or credit card.
- Payments made online typically post to your account within one to two business days, though the exact timing depends on your payment method.
- If you cannot log in, use the "Forgot Password" link or contact Ferrell Gas customer service for account recovery help.
Pay your bill after logging in
Once you are logged in, look for a "Pay Now" or "Make a Payment" button on your dashboard. Click it to begin the payment process. Ferrell Gas will show you your current balance and let you choose how much to pay — you can pay the full amount due, a partial payment, or a different amount if you prefer.
Select your payment method: bank account (ACH transfer), debit card, or credit card. Bank account payments are usually free, while card payments may include a small processing fee. Enter the payment details and confirm the amount. You will receive a confirmation number on screen and by email.
Keep your confirmation number for your records. It proves you made the payment and when. If you need to dispute a charge or verify that a payment went through, this number is what you will reference.
What happens after you submit your payment
Payments made through myferrellgas.com typically post to your account within one to two business days. Bank account transfers (ACH) usually take the full two business days, while card payments may post faster. Your account dashboard will update to show the payment once it has been processed.
If you are paying to avoid a service interruption, do not wait until the last day. Submit your payment at least two business days before any deadline shown on your bill. Ferrell Gas processes payments on business days only, so weekend and holiday payments may take longer to show up.
You can check the status of a recent payment by logging back into your account and looking at your payment history. If a payment does not appear within three business days, contact Ferrell Gas customer service with your confirmation number.
Setting up automatic payments
Myferrellgas.com allows you to set up automatic monthly payments so you do not have to log in each billing cycle. Look for an "Autopay" or "Automatic Payment" option in your account settings. You can choose to pay the full bill amount each month or a fixed amount you set yourself.
Automatic payments come out on a date you choose, usually around the same day each month. You can change or cancel autopay anytime through your account settings — you do not need to call customer service. If you cancel, you will go back to manual payments, and you will be responsible for paying by the due date shown on your bill.
Troubleshooting login and payment problems
If you see an error message when trying to log in, first check that you are using the correct account number and password. Account numbers are case-sensitive on some systems, so try typing it exactly as it appears on your bill. If you still cannot log in after two or three attempts, use the "Forgot Password" link to reset your credentials.
If your payment is rejected, the most common reasons are an expired card, insufficient funds in your bank account, or a mismatch between the address on file and the address you entered. Check these details and try again. If the problem persists, contact Ferrell Gas directly — they can tell you why the payment failed and help you resubmit it.
If you do not see a payment you made within three business days, do not assume it failed. Log in and check your payment history first. If the payment truly did not go through, you will see it listed as "failed" or "declined." Contact customer service with your confirmation number and they can investigate.
When to call Ferrell Gas instead of using the website
Use the website for routine payments and account viewing. Call Ferrell Gas customer service if you need to report a gas leak, request an emergency service visit, dispute a charge, or discuss a payment plan for a large balance. You should also call if you cannot create an online account or if your account has been locked due to multiple failed login attempts.
Your Ferrell Gas bill includes a customer service phone number. Have your account number ready when you call. If you are calling about a payment, have your confirmation number available if you made one recently.
Frequently Asked Questions
What if I do not have an account number?
Your account number is on your paper bill in the upper left or right corner. If you cannot find a paper bill, call Ferrell Gas customer service and provide your name, address, and phone number. They will give you your account number so you can create an online account.
Can I pay my Ferrell Gas bill by phone or mail instead of online?
Yes. Your bill includes a phone number to call for payments and a mailing address if you want to send a check. Phone payments may have a fee. Mailed checks take longer to process — mail your payment at least 10 days before the due date to be safe.
Is myferrellgas.com secure for entering my bank account or card information?
Ferrell Gas uses standard encryption to protect payment information. Look for a padlock icon in your browser's address bar when you are on the payment page. Never share your login credentials with anyone. If you see a suspicious email claiming to be from Ferrell Gas asking for your password, do not click any links — call the customer service number on your bill instead.
What if I pay too much by accident?
If you overpay, the extra amount becomes a credit on your account. It will be applied to your next bill automatically. If you want a refund instead, contact Ferrell Gas customer service and request one. Refunds typically take one to two weeks to appear in your bank account.
Can I change my payment due date?
Contact Ferrell Gas customer service to request a different due date. They may be able to adjust it based on your billing cycle and account history. Some customers can change their due date through their online account settings, so check there first.