Where to pay and what payment methods Extra Space Storage accepts
Extra Space Storage lets you pay your bill online through their website, by phone, by mail, or in person at your storage facility. The online portal is the fastest route — you log in with your account number and password, then pay by debit card, credit card, or bank transfer. You can set up automatic payments this way so the bill comes out on the same day each month.
If you prefer to call, dial the phone number on your bill or contact the specific facility where you rent. A staff member can take a credit or debit card payment over the phone. Paying by mail means sending a check or money order to the address listed on your statement; allow at least 10 business days for it to reach and post to your account. In-person payments at your facility accept cash, check, debit card, or credit card.
Extra Space Storage does not charge a fee for online payments made by bank transfer or debit card. Credit card payments may carry a processing fee — check the payment screen before you confirm, as the fee amount varies by location and payment processor.
Key Takeaways
- Online payment through the Extra Space Storage website is the fastest method and carries no fee if you use a debit card or bank transfer.
- Automatic payments prevent late fees by charging your account on the same date each month, and you can change or cancel them anytime through your online account.
- Phone, mail, and in-person payments are available, but online or automatic payment avoids the risk of a check getting lost or arriving late.
- Credit card payments may include a processing fee that appears on the payment screen before you submit, so compare the total cost against other methods.
Setting up automatic payments to avoid late fees
Automatic payment is the simplest way to stay current. Log into your Extra Space Storage account online, go to the billing or account settings section, and select the option to set up autopay. You choose the payment method (debit card or bank account), the date each month when the charge should post, and confirm. From that point forward, the payment happens without you having to do anything.
If your bill amount changes — because you upgraded your unit, added insurance, or adjusted your rental terms — the new amount will be charged on your next autopay date. You can pause or cancel autopay at any time through the same online menu, which takes effect immediately. If you need to change the payment date or method, you can edit those details without canceling and restarting the whole setup.
What happens if your payment is late
Extra Space Storage charges a late fee if your payment does not post by the due date shown on your bill. The fee amount varies by state and facility, so check your lease agreement or call your facility to learn the exact amount. Late fees typically range from $10 to $50 per month, depending on your location and rental agreement.
If you miss a payment, Extra Space Storage will send you a notice — usually by mail or email — giving you a window to pay before further action. If you continue to miss payments, the company can place a lien on your stored items, meaning they can sell your belongings to cover the unpaid rent and fees. This process takes time and involves legal steps, but it is a real consequence of extended non-payment. Contacting your facility as soon as you know you will be late can sometimes result in a brief extension or a payment plan.
Updating your payment method or billing address
To change the card or bank account tied to your account, log into the online portal and navigate to the payment method or billing section. You can add a new card or bank account, set it as your primary payment method, and remove old ones. If you are paying by mail and your address changes, update your mailing address in your account settings so any notices reach you.
If you have automatic payments set up and you want to switch to a different card or bank account, edit the payment method in your autopay settings rather than canceling and restarting. This keeps your payment date and schedule intact. For phone or in-person payments, you can use a different card each time without updating anything in advance.
Accessing your bill and payment history online
Your Extra Space Storage account shows your current bill, due date, and a history of past payments. Log in to the website, and you will see your account summary, which includes the amount owed and when it is due. You can also view previous months' bills and confirm that each payment posted correctly.
If you do not have online access set up yet, you can create an account on the Extra Space Storage website using your unit number and the phone number or email on file. Once you log in, you will have access to your full billing history. This is useful if you need to verify a payment for your records or check whether a mailed check arrived.
Paying a bill if you have forgotten your login information
If you cannot remember your password, click the "Forgot Password" link on the Extra Space Storage login page. Enter your email address or unit number, and the company will send you a reset link. Follow the link to create a new password, then log in and proceed to payment.
If you do not remember your email address or unit number, or if you do not have online access set up, call your facility directly. A staff member can look up your account, take a payment over the phone, and help you set up online access if you want it. Having your lease agreement or a recent bill on hand speeds up the process.
Paying for additional services or fees beyond base rent
Extra Space Storage bills may include charges beyond your monthly unit rent: insurance, late fees, administrative fees, or charges for additional services you added. These all appear on the same bill, and paying the full amount covers everything. If you want to dispute a specific charge, contact your facility before the due date to discuss it.
If you added a service partway through the month — such as climate control or a larger unit — the charge for that service may appear on your next bill as a prorated amount. Review the itemized breakdown on your statement to understand what each charge is for. If something looks wrong, call the facility and ask them to explain the line item.
Frequently Asked Questions
Can I pay my Extra Space Storage bill with a gift card or prepaid card?
Yes, you can use a prepaid card or gift card anywhere that accepts Visa, Mastercard, or American Express. Online, by phone, or in person, treat it the same as a regular debit or credit card. The payment processes the same way, though a processing fee may apply if you use a credit card rather than a debit card.
What should I do if my automatic payment failed?
Log into your account and check your payment history to confirm the charge did not post. If it failed, you will see a notice in your account or receive an email from Extra Space Storage. Pay the bill immediately through another method — online, by phone, or in person — to avoid a late fee. Contact your facility to ask why the payment failed; it may be an expired card, insufficient funds, or a processing error.
Can I pay multiple months in advance?
Yes. You can pay several months at once through the online portal, by phone, or in person. This does not lock you into the rental — you can still cancel your unit whenever your lease allows. Paying in advance simply reduces the balance owed and pushes back your next due date.
Is there a discount if I pay the full year upfront?
Extra Space Storage does not advertise a standard annual prepayment discount, but some facilities may offer promotions or discounts during certain times of year. Call your specific facility and ask whether they have any current offers for paying multiple months or a full year in advance.
What if I want to stop automatic payments before I move out?
Log into your account and cancel autopay through the billing settings. This stops future charges immediately. You will then need to pay manually each month until you close your unit. Make sure you do this before your next scheduled payment date so you do not get charged twice.