Life Storage bills can be paid online through your account, by phone, by mail, or in person at your facility
Life Storage (now part of Life Storage Inc.) lets you pay your monthly rent through several methods. The fastest and most common route is logging into your online account on the Life Storage website, where you can set up a one-time payment or recurring automatic payments. If you prefer not to use the website, you can call the facility directly, mail a check, or walk in during office hours to pay at the gate.
Your bill arrives by email if you signed up for paperless billing, or by mail if you chose the standard option when you rented your unit. The due date is printed on your invoice. Late fees typically start accruing after the due date passes, so knowing when payment must arrive matters for your budget.
Key Takeaways
- Online payment through your Life Storage account is the fastest method and shows as posted within one to two business days.
- Automatic recurring payments prevent missed due dates, but you can cancel or change them anytime through your account settings.
- Mailed checks should be sent at least five to seven business days before the due date to account for postal delivery time.
- Calling your specific facility location lets you pay by phone with a debit or credit card, and the staff can confirm your payment posted immediately.
- Late fees and potential loss of access to your unit begin after the due date, so setting a calendar reminder reduces the risk of accidental nonpayment.
Paying online through your Life Storage account
Go to the Life Storage website and select "Sign In" at the top right. Enter the email address and password you created when you rented your unit. If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
Once logged in, you will see your account dashboard. Look for a section labeled "Make a Payment" or "Pay Now." Click it and enter the amount you want to pay (usually your full monthly rent, though you can pay more). Choose your payment method: debit card, credit card, or bank account. Life Storage charges a small processing fee for credit card payments but not for debit card or bank account payments, so using a debit card or bank account saves money if you have the option.
After you submit the payment, you will receive a confirmation number on screen and by email. The payment typically posts to your account within one to two business days. If you do not see it posted after two business days, contact your facility directly with your confirmation number.
Setting up automatic payments to avoid missed due dates
Automatic payments remove the need to remember your due date each month. In your online account, look for "Autopay," "Auto Pay," or "Recurring Payments" in the settings menu. Select the payment method (debit card, credit card, or bank account) and the amount you want charged each month. Choose the date you want the payment to come out — many people pick a date shortly after they get paid, so the money is available.
Life Storage will charge your account on that date every month until you cancel. You can change the amount, the payment method, or the date anytime by logging back into your account. If you move out or want to stop automatic payments, turn off the recurring payment in your settings at least five business days before the next scheduled charge date.
Automatic payments do not protect you if your card or bank account is declined. Check your account after each charge to confirm it posted. If a payment fails, Life Storage will usually send you a notice, and you will need to pay manually or update your payment method and try again.
Mailing a check or money order
If you prefer to pay by mail, write a check or money order for the amount due. On the check, write your unit number in the memo line so the facility knows which account to credit. Include a copy of your invoice if you have one — it helps the staff match the payment to your account faster.
Mail your payment to the address printed on your invoice or listed on the Life Storage website under your facility's contact information. Send it at least five to seven business days before your due date. The postal service can take three to five business days to deliver, and the facility may need one to two business days to process and post the payment after it arrives. If you mail it too close to the due date, it may not post in time to avoid a late fee.
Keep a copy of the check or the money order receipt for your records. If your payment does not post within a week of when you mailed it, contact the facility with the check number or money order number and the date you sent it.
Paying by phone or in person at your facility
Call your specific Life Storage location directly during business hours. The phone number is on your invoice or on the Life Storage website — search for your city and facility name. Tell the staff member you want to pay your bill. They will ask for your unit number and the amount you want to pay, then process your payment over the phone using a debit or credit card.
Payment by phone posts immediately, and the staff can give you a confirmation number on the call. Ask them to confirm the payment posted to your account before you hang up, so you know it went through.
If your facility has an office or gate with staffing during certain hours, you can also walk in and pay in person with cash, check, debit card, or credit card. Hours vary by location, so call ahead or check the website to confirm when the office is open. Paying in person gives you a receipt on the spot and eliminates mail delays.
What happens if you miss a payment or pay late
Late fees begin accruing after your due date passes. The amount of the late fee varies by facility and your rental agreement, so check your lease or call your facility to find out what you will owe. Late fees are separate from your monthly rent and add to your total balance.
If you miss multiple payments, Life Storage may lock your unit, preventing you from accessing your belongings until the balance is paid in full. Some facilities will also begin the process of auctioning off the contents of your unit if the account remains unpaid for a set period — usually 60 to 90 days, depending on state law and your lease terms.
If you are having trouble paying, contact your facility as soon as possible. Some locations may work with you on a payment plan or extension, though this is not may provide. The sooner you reach out, the more options you may have.
Understanding your invoice and due date
Your Life Storage invoice shows your unit number, the monthly rental rate, any additional fees (such as insurance or administrative charges), the total amount due, and the due date. If you signed up for paperless billing, the invoice arrives by email on or shortly after the first of the month. If you chose paper billing, it arrives by mail and may take a few extra days to reach you.
The due date is typically the same day each month — often the day you moved in or the first day of the month, depending on your lease. Mark this date on your calendar or set a phone reminder a few days before so you have time to pay without rushing. If the due date falls on a weekend or holiday, check your lease or call the facility to confirm when payment is actually due.
Frequently Asked Questions
Can I pay my Life Storage bill with a credit card online without a fee?
Life Storage charges a processing fee for credit card payments made online, typically 2 to 3 percent of the payment amount. Debit cards and bank account payments do not carry a fee. If you want to avoid the fee, use a debit card or set up automatic payments from your bank account instead.
What if I pay online but my payment does not show up in my account?
Online payments usually post within one to two business days. If more than two business days have passed and you do not see the payment, contact your facility with the confirmation number you received when you made the payment. The staff can look up the transaction and confirm whether it posted or if there was an issue.
Can I change my due date if it does not work with my pay schedule?
Your due date is set in your lease agreement, and changing it typically requires contacting your facility directly. Some locations may be willing to adjust the date if you ask, but it is not may provide. Call your facility and ask whether they can move your due date to match when you get paid.
What happens if I set up autopay and then move out?
You must cancel automatic payments before you move out to avoid being charged after your lease ends. Log into your account and turn off the recurring payment at least five business days before your move-out date. Confirm the cancellation in writing by emailing or calling your facility so there is a record that you stopped the payments intentionally.
Can I pay someone else's Life Storage bill if I have their permission?
You can pay by phone or mail if you have the unit number and know the amount due, but you cannot access the online account without the account holder's login credentials. If you want to set up automatic payments on someone else's behalf, the account holder will need to log in and authorize it themselves, or you can call the facility and ask about their policy for third-party payments.