Log in to your Public Storage account to pay your bill online
Public Storage lets you pay your bill through their website or mobile app without calling or visiting a location. You will need your account number and the password you set when you created your online account. If you do not have an online account yet, you can set one up at the same login page.
The payment process takes a few minutes. You can pay with a debit card, credit card, or bank account. Public Storage processes most online payments the same day if you submit before their cutoff time, which is typically 5 p.m. Eastern time on business days.
Key Takeaways
- Go to the Public Storage website or open their mobile app, then enter your account number and password to access your account.
- You can pay with a debit card, credit card, or bank account, and the payment usually posts the same business day.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Setting up automatic payments through your account prevents missed payments and removes the need to log in each month.
- If you cannot access your account online, you can pay by phone, mail, or in person at your storage location.
Steps to log in and pay online
Start by going to the Public Storage website. Look for the "Pay Your Bill" or "Account Login" link, usually at the top of the page. Enter your account number in the first field. Your account number appears on your rental agreement and on any bill or notice Public Storage has sent you.
Enter the password you created when you set up your online account. If this is your first time logging in, you will need to create a password. Public Storage will send a verification code to the email address on file with your account. Enter that code to confirm your identity, then create a password you can remember.
Once you are logged in, your account dashboard will show your current balance, due date, and payment history. Click the "Make a Payment" button. Choose your payment method—debit card, credit card, or bank account—and enter the amount you want to pay. Review the details and submit. You will see a confirmation number on screen; save or print this for your records.
What to do if you cannot remember your password
Click the "Forgot Password" link on the Public Storage login page. Enter your account number and the email address associated with your account. Public Storage will send a password reset link to that email within a few minutes.
Open the email and click the reset link. You will be taken to a page where you can create a new password. Make it something you can remember but not something obvious like your birth date or unit number. Once you save the new password, you can log in immediately.
If you do not receive the reset email within 10 minutes, check your spam or junk folder. If it is not there, the email address on file may be outdated. In that case, call Public Storage customer service or visit your storage location in person to update your email address before trying again.
Setting up automatic payments
Automatic payments mean your bill gets paid on the same day each month without you having to log in. Once you are logged into your account, look for a "Recurring Payments" or "Auto Pay" option in the settings or billing section. Select the payment method you want to use and the date you want the payment to come out each month.
Most people choose the date their rent is due or a few days before. Public Storage will charge your card or bank account on that date every month until you cancel. You can change or stop automatic payments anytime by logging back into your account and updating your settings.
Automatic payments reduce the risk of late fees because you will not forget to pay. If your balance changes—for example, if you add a unit or your rate increases—the new amount will be charged automatically on your next payment date.
Payment methods and processing times
Public Storage accepts debit cards, credit cards, and bank accounts for online payments. Credit card payments may include a processing fee, which Public Storage will show you before you confirm. Debit card and bank account payments typically have no fee.
Payments submitted before 5 p.m. Eastern time on a business day usually post to your account the same day. Payments submitted after 5 p.m. or on weekends and holidays will post on the next business day. Once the payment posts, your account balance updates and you will see the transaction in your payment history.
Other ways to pay if online does not work
If you cannot access your online account or prefer not to pay online, Public Storage accepts payments by phone, mail, and in person. To pay by phone, call the customer service number on your bill or lease agreement. A representative will take your payment information and process the payment while you are on the call.
To pay by mail, send a check or money order to the address shown on your bill. Include your account number on the check so the payment gets credited to the right unit. Mail payments take longer to process—usually 7 to 10 business days—so send them early if your due date is coming up.
You can also pay in person at your storage location during business hours. Bring your account number and a debit card, credit card, or check. A staff member will process the payment and give you a receipt.
Troubleshooting common login problems
If you see an error message saying your account number or password is incorrect, double-check that you are entering them exactly as they appear. Account numbers are case-sensitive on some systems, and passwords always are. Make sure the Caps Lock key is not on.
If you are locked out after too many wrong password attempts, wait 15 to 30 minutes before trying again, or use the "Forgot Password" link to reset it. If the website is slow or will not load, try a different web browser or clear your browser's cache and cookies, then try again.
If you see a message that your account does not exist, verify that you are using the correct account number. If you have multiple units with Public Storage, each one has its own account number. Check your bill or lease to confirm which number you need. If you still cannot log in after trying these steps, contact Public Storage customer service by phone.
Frequently Asked Questions
Is there a fee to pay online?
Credit card payments may have a processing fee, which Public Storage shows before you confirm the payment. Debit card and bank account payments typically have no fee. The fee amount varies depending on your payment method.
Can I set up an account if I have never logged in before?
Yes. Go to the Public Storage login page and look for a "Create Account" or "Register" link. You will need your account number and the email address on file with your account. Public Storage will send a verification code to that email, then you can create your password and log in.
What happens if I pay late?
Late fees depend on your lease agreement and location. Most Public Storage leases charge a late fee if payment is not received by the due date. The amount is listed in your lease. Paying online does not waive late fees if the payment is submitted after the due date.
Can I see my payment history online?
Yes. Once you log in, your account dashboard shows all payments you have made, including the date and amount. You can usually print or download this history for your records.
What if my bill amount seems wrong?
Log into your account and check the itemized charges. Your bill should show your monthly rent, any optional services, and taxes. If you see a charge you do not recognize, contact Public Storage customer service before paying to ask about it.