The phone number to pay your Verizon Fios bill is 1-800-VERIZON (1-800-837-4966)
Call this number to pay over the phone using a debit card, credit card, or bank account. You can reach this line 24 hours a day, 7 days a week. Have your Fios bill or account number ready when you call — the automated system will ask for it to pull up your account.
When you call, you will hear a menu of options. Select the choice for billing or payments. The system will guide you through entering your payment method and the amount you want to pay. Most payments process immediately, though some may take one business day depending on your bank.
If you prefer to speak with a representative instead of using the automated system, stay on the line or press the option to speak with someone. Wait times vary depending on call volume, but representatives can answer questions about your bill while processing your payment.
Key Takeaways
- Call 1-800-VERIZON (1-800-837-4966) to pay by phone 24 hours a day using a credit card, debit card, or bank account.
- Have your Fios bill or account number ready before calling so the system can locate your account quickly.
- Automated payments usually process the same day, though bank transfers may take one business day.
- You can speak with a representative if you have questions about your bill or need help with your payment.
- Phone payments are one option alongside online payment through My Verizon, automatic bank drafts, and mailed checks.
What information you need before calling
Gather these details before you dial so the call moves faster. You will need your Fios account number, which appears on your bill. If you do not have your bill handy, you can also use the phone number associated with your account.
You will also need your payment method — either a credit card, debit card, or bank account information. Have the card number and expiration date ready, or your bank's routing number and account number if you are paying from a checking or savings account.
If you are calling on behalf of someone else's account, you may need to provide authorization or account holder information depending on how the account is set up. Verizon may ask security questions to confirm you have permission to make the payment.
When phone payment makes sense versus other options
Phone payment works best if you prefer speaking with someone or if you do not have internet access at the moment. It is also useful if you have a question about your bill that you want answered before paying.
If you want to pay without talking to anyone, My Verizon online is faster — you can log in, see your balance, and pay in under a minute. You can also set up automatic bank draft (sometimes called autopay) so your bill pays itself each month on a date you choose. This eliminates the need to remember to pay.
Mailing a check is an option if you do not want to use a card or bank account, though it takes longer to process and you lose the ability to pay on the due date if you mail it close to that date.
What happens after you pay by phone
Once you complete the payment, the system will give you a confirmation number. Write this down or take a photo of it. Keep this number in case you need to reference the payment later or if there is a dispute.
The payment will show as pending in your account for a few hours, then move to posted status. If you paid with a credit or debit card, the charge will appear on your card statement within one to three business days depending on your bank. If you paid from a bank account, the withdrawal typically shows within one business day.
Your Fios bill will update to show the payment received. If you set up automatic payments, future bills will pay on the schedule you chose. You can change or cancel automatic payments anytime through My Verizon or by calling the same number.
If you cannot reach the payment line or have trouble paying
If the automated system is not working or you get a busy signal, try calling back in a few minutes. High call volume during bill due dates can cause delays, so calling earlier in the day or on a weekday usually means shorter waits.
If you get an error message when entering your payment information, your card or bank account may have been flagged for security reasons. Verizon will tell you to contact your bank directly to confirm the transaction is legitimate, then try paying again.
If you have a balance that is past due and you cannot pay the full amount, call and ask about a payment plan. Representatives can sometimes set up a schedule to split the payment across multiple dates. This keeps your service from being disconnected while you catch up.
Frequently Asked Questions
Is there a fee to pay my Fios bill by phone?
No. Verizon does not charge a fee for paying by phone using a debit card or bank account. Credit card payments may have a fee depending on your card issuer's policy, not Verizon's — check with your bank if you are unsure.
Can I pay my Fios bill by phone if I am behind on payments?
Yes. You can pay any amount toward your balance at any time by phone. If you are significantly behind, the representative may discuss a payment plan with you to avoid service interruption.
How long does it take for a phone payment to show on my bill?
Payments usually post to your account within a few hours. Your next bill will reflect the payment. If you paid close to your due date, the payment may not appear on the current bill but will show as a credit on your next one.
What if I need to cancel a payment I just made?
If you just made the payment and it is still pending, call back immediately with your confirmation number and ask to cancel it. Once the payment posts (usually within a few hours), you cannot cancel it through Verizon — you would need to contact your bank or card issuer to dispute the charge.
Can I pay someone else's Fios bill by phone?
You can if you have their account number and permission. Verizon may ask security questions to confirm the account holder authorized the payment. If the account is not in your name, the representative will verify before processing.