The phone number to pay Verizon Fios by phone is 1-800-837-4966
Call that number to pay your Fios bill over the phone using a debit card, credit card, or bank account. The automated system will walk you through the payment and confirm it immediately. You can also speak to a representative if you need help or have questions about your bill.
Payment by phone takes a few minutes and posts to your account right away. There is no fee for paying this way. Have your Fios account number and payment method ready before you call.
Key Takeaways
- Call 1-800-837-4966 to pay your Fios bill by phone with a credit card, debit card, or bank account.
- Payments made by phone post to your account immediately with no additional fee.
- You can speak to a representative during the call if you need to discuss your bill or account.
- Have your account number and payment method ready before calling to speed up the process.
- Verizon also offers bill pay through their website, mobile app, and automatic payments if you prefer not to call.
What information you need before calling
Gather these details before you dial so the call moves faster. You will need your Fios account number, which appears on your bill or in the My Verizon app. You will also need the payment method you want to use — either a credit card, debit card, or bank account information.
If you are paying from a bank account, have your routing number and account number ready. The automated system will ask for the last four digits of your Social Security number to verify your identity. If you do not have these details on hand, you can still call and a representative can help you locate them.
How the automated payment system works
When you call 1-800-837-4966, an automated system answers and guides you through the payment step by step. It will ask you to enter your account number using your phone keypad, then confirm the amount due. After that, you enter your payment method information and the system processes the payment immediately.
The system will give you a confirmation number at the end of the call. Write this down or take a screenshot if you are on a mobile phone — you may need it later if you have a question about the payment. The confirmation also appears in your My Verizon account within a few hours.
When to speak to a representative instead
If you reach the automated system and need to talk to a person, you can press a button to transfer to a representative. This is useful if you want to discuss your bill, ask about a charge you do not recognize, or set up a payment plan. Representatives are available during Verizon's standard business hours.
You can also call the same number and ask to speak to someone from the start. Wait times vary depending on call volume, but the system will tell you the estimated wait before you join the queue.
Other ways to pay your Fios bill without calling
If you prefer not to call, Verizon offers several other payment methods. You can pay online through My Verizon at verizon.com by logging into your account and selecting the payment option. The mobile app also lets you pay in seconds if you have it installed on your phone.
You can also set up automatic payments so your bill is paid on the same day each month without you having to do anything. This removes the risk of forgetting a payment and incurring a late fee. To set up autopay, log into My Verizon, go to your account settings, and select automatic payment options.
What happens after you pay by phone
Your payment posts to your account immediately when you pay by phone. You will see it reflected in My Verizon within a few hours, and your next bill will show the payment applied. If you paid toward an overdue balance, your account status updates right away and you avoid late fees.
Keep your confirmation number for your records. If you ever need to dispute the payment or confirm it went through, you can reference that number when you contact Verizon. Most payment issues resolve quickly once you have proof of the confirmation.
Frequently Asked Questions
Is there a fee for paying by phone?
No. Verizon does not charge a fee for paying your Fios bill by phone. The payment is free whether you use the automated system or speak to a representative.
Can I pay my Fios bill by phone if I am behind on payments?
Yes. You can call 1-800-837-4966 and make a payment even if your account is past due. The payment posts immediately and stops late fees from accruing further. If you owe a large amount, you can ask a representative about payment plan options.
What if the payment does not go through?
The system will tell you right away if the payment fails — usually because the card was declined or the account information was incorrect. Try again with a different payment method, or call back and speak to a representative who can troubleshoot the issue with you.
Can I schedule a payment for a future date by phone?
The automated phone system processes payments immediately. To schedule a payment for a future date, use My Verizon online or the mobile app, where you can choose the date you want the payment to go through.
What if I need to pay a past-due amount and my current bill at the same time?
Call 1-800-837-4966 and speak to a representative. They can tell you the total amount due and process a single payment that covers both the past-due balance and your current bill. This is faster than making two separate payments.