Where to pay your City of Sunrise bill

The City of Sunrise offers three main ways to pay your water and utility bill: online through their official website, by mail, or in person at their office. The online portal is the fastest route — payments post within one business day, and you can set up automatic payments so you never miss a due date. If you prefer to mail a check, allow 7 to 10 days for it to arrive and be processed.

You will need your account number to pay online or by mail. Your account number appears on the front of your bill, usually near your name and service address. If you cannot locate it, you can call the City of Sunrise Utilities Department at (954) 747-1500 to confirm your number before you pay.

Key Takeaways

  • Pay online at the City of Sunrise website using your account number; payments post within one business day.
  • Set up automatic payments through the online portal to avoid late fees and service interruption.
  • Mail payments should include your account number and be sent at least 10 days before the due date to arrive on time.
  • Late payments trigger a 10% penalty plus potential service disconnection after 30 days of non-payment.
  • Contact the Utilities Department at (954) 747-1500 if your bill is incorrect or you need to discuss a payment arrangement.

Paying online through the City of Sunrise portal

Go to the City of Sunrise official website and look for the "Pay My Bill" or "Utilities" section. You will enter your account number and either your service address or the phone number on file. The system will display your current balance and allow you to pay the full amount or a partial payment.

The portal accepts credit cards, debit cards, and bank transfers. Be aware that credit and debit card payments may include a processing fee — the exact amount appears before you confirm the payment. Bank transfers (ACH payments) typically have no fee. Once you submit payment, you will receive a confirmation number on screen; save or print this for your records.

Setting up automatic payments to avoid late fees

Automatic payments are the easiest way to ensure your bill is paid on time every month. Through the online portal, you can authorize the City of Sunrise to withdraw the full bill amount or a set dollar amount from your bank account on a date you choose — usually a few days before the due date.

To set up automatic payments, log into the online portal, navigate to "Payment Options" or "Autopay," and enter your bank account details. You can change or cancel automatic payments at any time through the same portal. If you want to stop a payment before it processes, contact the Utilities Department at least two business days before the scheduled withdrawal date.

Mailing a check or money order

If you prefer to pay by mail, write your account number on the check or money order and include the payment stub from your bill. Mail your payment to the address printed on your bill — typically the City of Sunrise Utilities Department office. Allow 7 to 10 business days for mail delivery and processing.

To avoid a late fee, your payment must be postmarked at least 10 days before the due date shown on your bill. If you are close to the due date, paying online or in person is safer. Keep a copy of your cancelled check or money order receipt as proof of payment.

What happens if you miss a payment deadline

A payment is considered late if it is not received by the due date on your bill. The City of Sunrise charges a 10% penalty on the unpaid balance. If your bill remains unpaid for 30 days after the due date, the city may issue a notice of intent to disconnect your service.

If you receive a disconnection notice, contact the Utilities Department immediately at (954) 747-1500. You may be able to arrange a payment plan to avoid service interruption. Reconnection fees apply if your water or utility service is shut off, so addressing a late bill quickly saves you money.

Disputing a bill or requesting a payment arrangement

If you believe your bill is incorrect — for example, if your water usage seems unusually high or you were charged for a service you did not request — contact the Utilities Department at (954) 747-1500 or visit their office in person. Have your account number and bill ready when you call.

If you cannot pay your full bill by the due date, ask about a payment arrangement. The city may allow you to split your payment into two or three installments over a set period. Payment arrangements must be requested before your bill becomes 30 days late; once service is disconnected, reconnection is required before a new arrangement can be made.

Finding your account number and bill information

Your account number is printed on the front of your bill, usually in the upper left or right corner near your name. It is a unique identifier that the city uses to track your service address and payment history. You will need this number every time you pay online, by phone, or by mail.

If you have lost your bill or cannot find your account number, call the Utilities Department at (954) 747-1500 with your service address and phone number. They can provide your account number and current balance over the phone. You can also request that bills be sent to a different address or email if your circumstances change.

Frequently Asked Questions

Can I pay my City of Sunrise bill by phone?

The City of Sunrise does not list phone payment as an option on their main website. Your best options are online through their portal, by mail, or in person at their office. Call (954) 747-1500 to ask whether phone payment is available or to discuss other payment methods.

What is the due date for my bill?

The due date is printed on your bill, usually near the amount owed. Most City of Sunrise bills are due 20 to 30 days after the bill date. If you set up automatic payments, you can choose which day of the month the payment is withdrawn, as long as it is before or on the due date.

Will I be charged a fee for paying online with a credit card?

Credit card payments typically include a processing fee of 2% to 3%, which the city discloses before you confirm payment. Debit card payments may also have a fee. Bank transfers (ACH) usually have no fee. Compare the fee cost against the value of paying on time to avoid the 10% late penalty.

What if my water service is disconnected for non-payment?

You must pay the full past-due balance plus a reconnection fee to restore service. Contact the Utilities Department immediately to learn the exact reconnection cost and to discuss whether a payment arrangement is possible. Reconnection typically takes one to two business days after payment is received.

Can I change my billing address or request paperless billing?

Yes. Contact the Utilities Department at (954) 747-1500 or log into the online portal to update your address or request that bills be sent by email instead of mail. Changes usually take effect on your next billing cycle.