Where to pay your City of Lubbock utilities bill
The City of Lubbock Utilities Department accepts payments through three main channels: online through their website, by phone, or in person at their office. The online portal is the fastest option if you have your account number and want to pay immediately. You can also set up automatic payments so the bill comes out of your bank account on a date you choose each month.
The mailing address for sending a check is City of Lubbock Utilities, P.O. Box 2000, Lubbock, TX 79457. If you mail a payment, allow at least 10 business days for it to reach the office and post to your account. Payments made in person can be dropped off at the Lubbock Municipal Building during business hours, and those are typically processed the same day.
The phone number for the Utilities Department is (806) 775-2491. When you call, have your account number ready. A representative can take a payment over the phone using a debit or credit card, though there may be a convenience fee for this service.
Key Takeaways
- Online payment through the City of Lubbock website is the fastest method and requires only your account number and banking information.
- Automatic payments remove the need to remember a due date each month and can be set up or cancelled anytime through your account.
- Mailed checks take at least 10 business days to process, so send them well before your due date to avoid a late fee.
- In-person payments at the Municipal Building are processed the same day and require no fees or convenience charges.
- Phone payments are available but may include a fee, so confirm the cost before providing your card information.
How to find your account number and due date
Your account number appears at the top of your printed bill, usually in the upper right corner. If you have lost your bill, you can call (806) 775-2491 and provide your service address or phone number to locate your account. The due date is also printed on the bill itself, typically 20 days from the bill date.
If you sign up for online account access through the City of Lubbock website, you can view your current balance, payment history, and due date anytime without waiting for a printed bill to arrive. This also lets you see if a payment has posted after you have sent it in.
Setting up automatic payments
Automatic payments are managed through your online account on the City of Lubbock Utilities website. Once you create a login, go to the payment section and select the option to set up recurring payments. You will choose the date each month when the payment should be withdrawn from your bank account, and you can change or stop the automatic payment at any time.
Automatic payments are deducted from your checking or savings account, and there is no fee for using this method. The payment will process on the date you select, so make sure your account has enough funds available. If a payment fails because of insufficient funds, the Utilities Department will contact you about the missed payment.
What happens if you miss a payment
If your payment is not received by the due date, a late fee is added to your account. The amount of the late fee depends on your bill amount, but it is typically a percentage of the balance owed. The Utilities Department will send a notice to your address on file informing you of the late payment and the new amount due.
If you are unable to pay your full bill by the due date, contact the Utilities Department at (806) 775-2491 to discuss your options. In some cases, the department may work with you on a payment arrangement or discuss programs that could help reduce your bill. Do not ignore a late notice, as continued non-payment can result in service disconnection.
Understanding your bill breakdown
Your City of Lubbock utilities bill includes charges for water, wastewater, and solid waste (trash collection). Each service is listed separately on the bill so you can see what you are paying for. The bill also shows your meter readings from the current and previous month, which is how the water charge is calculated.
A typical bill includes a base charge for each service (the cost to maintain the connection) plus usage charges based on how much water you consumed. The wastewater charge is usually tied to your water usage, since water that enters your home is assumed to leave through the sewer system. Trash collection is a flat monthly fee regardless of how much you throw away.
If your bill seems unusually high, check whether your water usage increased. A leak in your home, a running toilet, or a change in household size can all raise your water consumption. You can also call the Utilities Department to ask about your usage history and compare it to previous months.
Online account access and bill paperless options
Creating an online account with the City of Lubbock Utilities lets you view your bill as soon as it is generated, without waiting for mail delivery. You can also set up paperless billing so that you receive an email notification when your bill is ready instead of receiving a printed copy. This is faster and means you will not miss a due date because the bill got lost in the mail.
To set up an account, visit the City of Lubbock Utilities website and look for the customer portal or online billing section. You will need your account number and service address to register. Once your account is active, you can update your contact information, view payment history, and report issues like a suspected leak or billing error.
Frequently Asked Questions
Can I pay my bill with a credit card online?
Yes, the City of Lubbock Utilities website accepts credit and debit card payments online. However, there may be a convenience fee added to credit card payments. Check the payment page for the current fee before completing your transaction, or use automatic bank account withdrawal instead, which has no fee.
What should I do if I think my bill is wrong?
Call the Utilities Department at (806) 775-2491 and describe the issue. Have your bill in front of you so you can reference your account number and the charges in question. The department can review your meter readings and usage history to determine whether an error occurred. Do not withhold payment while a dispute is being reviewed, as that can result in a late fee.
How long does it take for an online payment to show up on my account?
Online payments typically post within one business day. If you pay close to your due date, the payment may not show as received in time to avoid a late fee, so plan ahead. Automatic payments are processed on the date you select and are usually reflected in your account the next business day.
Can I pay someone else's bill if I have their account number?
Yes, you can pay another person's bill online or by phone if you have their account number. However, the Utilities Department will not discuss account details with you unless you are listed as an authorized user on the account. If you regularly pay bills for a family member or tenant, ask them to add you as an authorized contact.
What if I need to set up a payment plan because I cannot pay my full bill?
Contact the Utilities Department at (806) 775-2491 to discuss a payment arrangement. Explain your situation and ask what options are available. The department may be able to work out a schedule for you to pay the balance over time, though this typically must be arranged before your service is disconnected for non-payment.