Where to pay your El Paso Water Utilities bill
El Paso Water Utilities operates the water and wastewater system for the city. You can pay your bill through several channels: online at epwater.org, by phone at 915-594-5700, by mail to the address on your bill, or in person at El Paso Water customer service locations. Online payment through their website is the fastest method and lets you see your balance immediately.
If you pay online, you can set up a one-time payment or enroll in automatic bank draft, where the utility withdraws your payment directly from your checking or savings account on your due date each month. This removes the risk of late fees and takes about three business days to set up. You will need your account number and bank routing information.
For phone payments, have your account number and a debit or credit card ready. The utility accepts Visa, Mastercard, and Discover. Mail payments should reach El Paso Water at least five business days before your due date to avoid late fees.
Key Takeaways
- El Paso Water bills are due on the date printed on your statement, and late fees apply if payment arrives after that date.
- You can pay online at epwater.org, by phone, by mail, or in person, and online payment shows your balance right away.
- Automatic bank draft removes the need to remember due dates and prevents accidental late payments.
- Your bill shows your water usage in gallons, your sewer charge, and any taxes or fees specific to your service area.
How to read your El Paso Water bill
Your bill shows three main sections: usage charges, sewer charges, and taxes or fees. The usage charge is based on how many gallons of water you consumed that month, measured by your meter. El Paso Water charges per 1,000 gallons, so a household using 5,000 gallons pays for five units. The rate varies slightly depending on whether you are inside or outside the city limits.
The sewer charge is a separate line item and is usually based on your water usage — the utility assumes most water that enters your home leaves through the sewer system. This charge covers treatment and disposal. You will also see any taxes applied to your account, which depend on your location within El Paso County.
At the bottom of your bill, you will find your account number, the meter reading from this month and last month, and the number of days in the billing period. Comparing meter readings month to month helps you spot unusual spikes in usage that might signal a leak.
What to do if your bill is higher than usual
A sudden jump in your bill usually means either higher usage or a meter error. Start by checking for leaks: look under sinks, around toilets, and in your yard for wet spots or running water. A small leak can waste hundreds of gallons per month without being obvious. If you find a leak, repair it and your next bill should reflect the drop in usage.
If you see no signs of a leak but usage is still high, review your household habits. Seasonal changes affect water use — summer cooling, lawn watering, or filling a pool all increase consumption. Check whether anyone new moved in or whether you are running appliances more often.
If usage looks genuinely wrong and you cannot explain it, contact El Paso Water at 915-594-5700 and ask for a meter test. The utility can verify whether your meter is reading accurately. Request a copy of your meter history so you can see your usage trend over several months.
Setting up automatic payments and managing your account online
Creating an online account at epwater.org takes about five minutes and requires your account number, service address, and an email address. Once logged in, you can view your current balance, payment history, and usage trends. The online portal shows your bill as soon as it is generated, often before the paper bill arrives in the mail.
Automatic bank draft is the most reliable way to avoid late fees. You authorize El Paso Water to withdraw the full amount due on your due date each month. If your bill amount varies (which it will, based on usage), the utility deducts whatever the current balance is. You can cancel automatic draft at any time through your online account or by calling customer service.
If you prefer to pay manually each month, you can still use the online portal to make one-time payments. The system accepts payments up to the due date without penalty. Payments made after the due date incur a late fee, which is added to your next bill.
Late payments, disconnection, and hardship options
El Paso Water charges a late fee if your payment is not received by the due date shown on your bill. The fee is a percentage of your bill amount and is added to your next statement. If you miss a payment, you will receive a notice in the mail warning of potential disconnection.
The utility can disconnect your service if your account is 30 days past due. Disconnection happens without further notice once that threshold is reached. To avoid disconnection, contact El Paso Water immediately if you cannot pay on time. Explain your situation and ask whether a payment plan or extension is available.
El Paso Water has a Customer Assistance Program for households with low income. The program may reduce your bill or help you catch up on arrears. To learn whether you may have access to, call 915-594-5700 and ask about assistance programs. You will need to provide proof of income and household size. The utility also offers information about water conservation measures that can lower your usage and reduce future bills.
Understanding your meter and checking for leaks
Your water meter measures every gallon that enters your home. It is usually located near the street, in a box marked "water meter," or inside your home near the main water line. The meter shows a series of numbers that increase as you use water. Reading your meter yourself helps you spot leaks early.
To check for a leak, turn off all water in your home — no showers, no toilet flushing, no appliances running. Wait 30 minutes, then read your meter. If the number has changed, you have a leak. The location of the leak matters: if the meter is still running while everything is off, the leak is between the meter and your home (your responsibility). If the meter stops when you shut off your main valve, the leak is in the street line (El Paso Water's responsibility).
Common household leaks are running toilets, dripping faucets, and leaking water heaters. A running toilet alone can waste 200 gallons per day. Fixing these leaks quickly prevents wasted water and keeps your bill down. If you suspect a leak in the street line, contact El Paso Water to report it.
Frequently Asked Questions
What happens if I pay my bill late?
A late fee is added to your account if payment arrives after the due date. The fee is a percentage of your bill. If you remain 30 days past due, El Paso Water can disconnect your service without further notice. Contact the utility immediately if you cannot pay on time to discuss options.
Can I set up a payment plan if I owe a large amount?
Contact El Paso Water at 915-594-5700 to discuss your situation. The utility may offer an extension or payment arrangement depending on your account history and the amount owed. The sooner you call, the more options may be available to you.
How do I know if my meter is broken?
Request a meter test from El Paso Water if your usage spikes without explanation and you find no leaks. Call 915-594-5700 and ask for a meter accuracy test. The utility can verify whether the meter is reading correctly and provide a history of your usage over several months.
Does El Paso Water offer discounts for seniors or low-income households?
El Paso Water has a Customer Assistance Program that may reduce bills for may have access to households. Call 915-594-5700 and ask about the program. You will need to provide proof of income and household size to learn whether you may have access to.
Can I change my billing date or due date?
Contact El Paso Water customer service at 915-594-5700 to ask about changing your due date. The utility may be able to adjust your billing cycle to match your pay schedule, though availability depends on your account type and service area.