El Paso Water pays online through their customer portal or by phone, and you can set up automatic payments to avoid late fees
El Paso Water Services allows you to pay your bill online through their website at epwu.org, by phone at 1-877-877-3974, or through automatic bank withdrawals. The online portal is the fastest option if you want to pay right now; the phone line works if you prefer speaking to someone. Automatic payments take the decision out of your hands each month and are free to set up.
You will need your account number to pay online. This appears on your paper bill or in any email reminder El Paso Water sends you. If you do not have your account number, you can look it up on the website using your service address.
Key Takeaways
- The El Paso Water customer portal at epwu.org lets you pay immediately using a debit card, credit card, or bank account.
- Automatic payments from your bank account are free and prevent missed payments, though you can cancel them anytime.
- Paying by phone at 1-877-877-3974 works if you do not want to use the website, and a representative can answer questions about your bill at the same time.
- Late payments trigger a 1.5% monthly penalty on the unpaid balance, so setting a payment reminder or automatic payment protects you from this charge.
- If you are struggling to pay, El Paso Water has a Customer Assistance Program for households below certain income limits.
Paying through the El Paso Water customer portal
Go to epwu.org and click the "Pay My Bill" button on the homepage. You will be asked to enter your account number and either your service address or the phone number on file. Once you log in, your current balance and due date will appear on the screen.
The portal accepts Visa, Mastercard, American Express, and Discover cards, as well as direct bank transfers from a checking or savings account. Credit and debit card payments process immediately, though a convenience fee applies — this fee varies but is typically 2% to 3% of your payment amount. Bank account payments have no fee and usually clear within one business day.
You can pay the full balance due, a partial payment, or set up a one-time automatic payment for a future date. The portal will show you the exact amount due and any penalties or adjustments on your account before you confirm the payment.
Setting up automatic payments to avoid late fees
Automatic payments mean El Paso Water withdraws money from your bank account on the same day each month, usually around your bill due date. You set this up through the customer portal by selecting "Enroll in AutoPay" and choosing your bank account. There is no fee for automatic payments from a bank account.
Once enrolled, you will still receive a bill or email showing what was charged, so you can catch any errors. You can change the payment date, pause the automatic payment, or cancel it entirely through the portal — there is no penalty for stopping. If your balance changes month to month (because of seasonal use or rate changes), the automatic payment will adjust to match your new bill.
Automatic payments are the safest way to avoid the 1.5% late fee that El Paso Water charges on unpaid balances after the due date. Even if you forget to pay one month, the automatic withdrawal protects you.
Paying by phone or in person
Call El Paso Water at 1-877-877-3974 to pay by phone using a debit or credit card. A representative will ask for your account number and the amount you want to pay, process the card, and give you a confirmation number. This method works during business hours, which are typically Monday through Friday, 8 a.m. to 5 p.m. Mountain Time.
If you prefer to pay in person, El Paso Water has payment centers in El Paso where you can pay by cash, check, or card. The main office is at 1154 E. Lohman Avenue. You can find other payment locations and hours on the epwu.org website under "Pay Your Bill."
Understanding late fees and what happens if you miss a payment
El Paso Water charges a 1.5% monthly penalty on any balance that remains unpaid after the due date shown on your bill. This penalty compounds — it applies to the unpaid balance each month, so the longer you wait, the more you owe. For example, a $100 unpaid balance becomes $101.50 after one month, then $103.02 after two months.
If your bill stays unpaid for 30 days past the due date, El Paso Water may send a notice of intent to disconnect service. If you do not pay or contact them within 10 days of that notice, they can shut off your water. Once disconnected, you will owe a reconnection fee in addition to the unpaid balance and penalties.
If you cannot pay your full bill by the due date, contact El Paso Water before the deadline. They may be able to set up a payment plan that lets you pay in installments without triggering the late fee.
The Customer Assistance Program for low-income households
El Paso Water offers a Customer Assistance Program (CAP) for households whose income falls below 150% of the federal poverty line. The program reduces your water bill by a percentage based on your household size and income. You do not pay the reduced amount upfront; instead, El Paso Water adjusts your bill each month.
To learn whether you may have access to and to enroll, contact El Paso Water's Customer Service at 1-877-877-3974 or visit epwu.org. You will need to provide proof of household income, such as recent pay stubs, tax returns, or a letter from a benefits program. The enrollment process typically takes one to two weeks.
The CAP is separate from payment plans. If you are enrolled in CAP and still fall behind, you can ask about a payment plan for the reduced bill amount.
Troubleshooting common payment problems
If your online payment does not go through, check that your account number is correct and that your card or bank account has sufficient funds. The portal will show an error message explaining why the payment was declined — usually insufficient funds, an expired card, or a mismatched address. Fix the issue and try again.
If you paid online but your bill still shows as due, wait one business day for the payment to process. Bank account payments take longer than card payments. If more than one business day has passed and the payment has not posted, call 1-877-877-3974 with your confirmation number from the payment receipt.
If you see a charge on your bill you do not recognize, or if you believe you were charged twice, contact El Paso Water immediately. Do not assume the charge will disappear — call to dispute it and ask for a written explanation. Keep your payment confirmation numbers and receipts in case you need to prove you paid.
Frequently Asked Questions
Can I pay my El Paso Water bill with a credit card online?
Yes, the customer portal accepts Visa, Mastercard, American Express, and Discover. A convenience fee of roughly 2% to 3% applies to credit card payments. If you want to avoid the fee, pay from a bank account instead.
What happens if I set up automatic payments and then move?
Update your service address in the customer portal or call 1-877-877-3974 to transfer your account to your new address. Your automatic payments will continue unless you cancel them. Make sure to notify El Paso Water of your move before you leave so your final bill goes to the right place.
Is there a way to pay my bill without going online?
Yes. Call 1-877-877-3974 to pay by phone with a card, or visit a payment center in person to pay with cash, check, or card. You can also mail a check to the address on your bill, though mailed payments take longer to process.
What if I cannot afford my water bill this month?
Contact El Paso Water before your due date to ask about a payment plan. If your household income is below 150% of the federal poverty line, you may also may have access to for the Customer Assistance Program, which reduces your monthly bill. Call 1-877-877-3974 to discuss your options.
Do I have to use automatic payments?
No. Automatic payments are optional and free to cancel. You can pay manually each month through the portal, by phone, or in person. Automatic payments simply remove the risk of forgetting to pay and incurring a late fee.