El Paso Water bills can be paid online through their website, by phone, by mail, or in person at payment locations around the city
El Paso Water (EP Water) is the municipal utility serving the El Paso area. You can pay your bill through several methods, and the fastest route depends on whether you need the payment to post immediately or can wait a few days. Online payment through their website is the quickest option if you have your account number and a bank account or debit card ready. Phone and mail payments work if you prefer not to use the internet, though mail takes longer to process.
Your bill arrives monthly and shows your water usage, the amount due, and the due date. Late payments trigger a penalty, so knowing your due date and choosing a payment method that fits your schedule matters. If you miss a payment, EP Water can disconnect your service, though they typically send notices before that happens.
Key Takeaways
- Pay online at epwater.org using your account number and a debit or credit card — the payment posts within one business day.
- Call EP Water's automated payment line at 915-594-5500 to pay by phone with a debit or credit card without visiting a website.
- Mail payments to the address on your bill; allow 7 to 10 days for the payment to reach and post to your account.
- Pay in person at EP Water's main office or authorized payment locations if you prefer to hand over cash or a check.
- Set up autopay through your bank or EP Water's website to avoid missing due dates and late fees.
Paying online through EP Water's website
Go to epwater.org and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which appears on your paper bill or in any email EP Water sends you. Have a debit card, credit card, or bank account information ready before you start.
Enter your account number and the amount you want to pay. The system will ask for your payment method. If you use a debit or credit card, you may see a small processing fee added to your payment — EP Water's website will show this before you confirm. Bank account payments (ACH transfers) usually have no fee. Once you submit, the payment posts within one business day, so this method works well if your bill is due soon.
Keep the confirmation number the system gives you. Write it down or take a screenshot. If you need to check whether the payment posted, log back into epwater.org or call 915-594-5500 with your confirmation number and account number.
Paying by phone
Call EP Water's automated payment line at 915-594-5500. The system will ask for your account number and guide you through entering your payment amount and debit or credit card information. You do not need to speak to a person unless something goes wrong. The call is free, and the payment posts within one business day.
Have your account number and card ready before you call. The automated system will give you a confirmation number at the end of the call — write it down. If you prefer to speak with someone instead of using the automated system, you can call during business hours and ask to be transferred to a representative, though this may take longer.
Paying by mail
Write a check or money order payable to "El Paso Water." Include your account number on the check itself. Mail it to the address printed on your bill — this is usually EP Water's main office, but the bill always shows the correct mailing address. Do not send cash by mail.
Mail payments take 7 to 10 days to arrive and process, so send your payment at least two weeks before the due date if you want to avoid a late fee. If your bill is due in fewer than two weeks, use online or phone payment instead. Keep a copy of the check or the confirmation from your bank showing the payment was sent, in case there is a question later about whether it arrived.
Paying in person at EP Water locations
EP Water's main office is located at 1154 E. Lohman Street, El Paso, TX 79936. You can pay in person there during business hours with cash, check, or debit card. The payment posts the same day if you pay before the office closes.
EP Water also partners with authorized payment locations around the city where you can pay your bill. These locations vary, so call 915-594-5500 or check epwater.org to find one near you. Ask whether the location accepts cash, checks, and cards, since not all payment methods are available at every location.
Setting up automatic payments to avoid late fees
The easiest way to never miss a due date is to set up autopay. You can do this through EP Water's website or through your own bank. If you set it up through epwater.org, log in, find the autopay option, and enter your bank account information or card details. EP Water will charge your account on the due date each month (or on a date you choose).
If you set it up through your bank instead, log into your bank's website, find the bill pay section, and add EP Water as a payee. Enter EP Water's mailing address and your account number. Your bank will send a check or electronic payment on the date you choose. This method gives you more control if you want to vary the payment amount month to month, since you can change it before each payment goes out.
Autopay removes the risk of forgetting a due date, but check your bill each month to make sure the amount charged is correct. If EP Water overcharges you or charges you twice, you can dispute it and request a refund.
What to do if you cannot pay your full bill by the due date
If you know you will miss the due date, contact EP Water before the due date arrives. Call 915-594-5500 and ask about payment arrangements or a short extension. EP Water may be willing to work with you if you reach out early rather than waiting until after the bill is late.
If your bill goes unpaid, EP Water will add a late fee and may eventually disconnect your water service. The exact timeline depends on how long the bill remains unpaid, but disconnection is a real possibility. If you are struggling to pay, ask EP Water about their hardship programs or low-income assistance options when you call.
Understanding your account number and bill details
Your account number is a unique identifier for your water service at your address. It appears at the top of your paper bill and in any online account portal. You will need this number to pay online, by phone, or by mail. If you cannot find your account number, call 915-594-5500 and have your address and name ready — they can look it up for you.
Your bill shows your meter reading, the amount of water you used, the rate per unit, any taxes or fees, and the total amount due. It also shows the due date and the address where to mail payments. Keep your bills for at least a year so you can compare usage month to month and spot any unusual charges.
Frequently Asked Questions
Is there a fee to pay my EP Water bill online?
Credit and debit card payments typically include a processing fee of 2 to 3 percent, which EP Water's website will show before you confirm. Bank account payments (ACH) usually have no fee. Phone and mail payments have no fee.
How long does it take for my payment to show up on my account?
Online and phone payments post within one business day. In-person payments post the same day. Mail payments take 7 to 10 days to arrive and process. If you pay after business hours online, the posting may happen the next business day.
What happens if I pay late?
EP Water charges a late fee once your bill passes the due date. If you remain unpaid for several weeks or months, they may disconnect your water service. You can request reconnection by paying the full amount owed plus any reconnection fees.
Can I change my due date?
Contact EP Water at 915-594-5500 to ask about changing your billing due date. They may be able to move it to a date that works better with your pay schedule, though not all accounts can be changed.
What if I think my bill is wrong?
Call 915-594-5500 and explain the issue. Have your bill in front of you and be ready to describe what seems incorrect — whether it is the usage amount, the rate, or a charge you do not recognize. EP Water can review your meter reading and usage history.