Where to pay your Irving water bill

The City of Irving offers four main ways to pay your water bill: online through their website, by phone, by mail, or in person at their payment office. The fastest and most convenient method is online payment through the City of Irving's official utility portal, where you can set up a one-time payment or enroll in automatic monthly payments. You'll need your account number, which appears on your bill.

If you prefer to pay by phone, call the Irving Utility Billing Department at (972) 721-2571. A representative can process your payment over the phone using a debit card or bank account. Payments made by phone are typically applied within one business day.

For mail payments, send your check or money order to the address printed on your bill. Allow 7 to 10 business days for the payment to reach and post to your account. If you pay in person, visit the Irving Utility Billing Office during business hours — the address and hours are listed on the City of Irving website under "Utilities."

Key Takeaways

  • Online payment through the City of Irving's utility portal is the fastest option and lets you set up automatic monthly payments to avoid late fees.
  • Your account number appears on your bill and is required for any payment method you choose.
  • Phone payments process within one business day, while mail payments take 7 to 10 days to post.
  • Late fees apply if payment is not received by the due date shown on your bill, so set a reminder if you pay by mail.
  • If your account is in arrears, contact the Utility Billing Department to discuss payment plans before service is disconnected.

How to read your Irving water bill

Your Irving water bill shows your account number, billing period, and the amount due by a specific date. The bill breaks down your charges into water usage, wastewater treatment, and any applicable taxes or fees. Usage is measured in hundred-cubic-foot units (HCF); one HCF equals 748 gallons. Look for the "Current Meter Reading" and "Previous Meter Reading" to see how much water you consumed during the billing period.

The bill also displays your meter number and service address. If the address is incorrect or the meter number does not match your property, contact the Utility Billing Department immediately — a wrong meter can mean you are paying for someone else's usage or vice versa. The due date is clearly marked; payments received after this date incur a late fee.

Many Irving water bills include a graph showing your usage over the past 12 months. This helps you spot unusual spikes that might indicate a leak. If your usage jumps significantly without explanation, check for running toilets, dripping faucets, or leaks in outdoor irrigation systems before calling for a meter inspection.

Setting up automatic payments and avoiding late fees

Automatic payments are the easiest way to ensure your bill is paid on time every month. Through the City of Irving's online portal, you can authorize the city to deduct your bill amount from your bank account on a date you choose — typically a few days before the due date. This eliminates the risk of forgetting to pay and triggering a late fee.

Late fees in Irving are assessed if payment is not received by the due date. The exact fee amount is listed on your bill. If you miss a payment, pay as soon as possible to minimize additional charges. If you are unable to pay the full amount by the due date, contact the Utility Billing Department before the deadline to discuss a payment plan or extension.

If you prefer not to use automatic payments, set a calendar reminder at least one week before the due date. This gives you time to mail a check or process an online payment without rushing. For phone payments, call at least two business days before the due date to ensure the payment posts on time.

What to do if you cannot pay your bill on time

If you are facing financial hardship and cannot pay your water bill by the due date, contact the Irving Utility Billing Department as soon as possible — do not wait until after the due date. The city may be able to set up a payment plan that spreads your balance over several months, making each payment more manageable. Payment plans typically require a commitment to pay the plan amount on time each month, plus your current monthly bill.

Irving also has a Low Income Assistance Program for customers who meet income guidelines. This program can help reduce your monthly water bill. To learn whether you may have access to, call the Utility Billing Department or visit the City of Irving website. You will need to provide proof of household income and residency.

If your account falls significantly behind, the city may issue a notice of intent to disconnect service. This notice gives you a window of time to bring your account current or arrange a payment plan before water service is shut off. Once service is disconnected, a reconnection fee applies in addition to your outstanding balance.

Understanding water usage charges and conservation

Irving's water rates are based on the amount of water you use, measured in hundred-cubic-foot units. The more water you consume, the higher your bill. Your bill shows the rate per HCF for your usage tier. Some cities use tiered pricing, where the rate increases as usage goes up, but you should check your specific bill to see how Irving structures its rates.

Wastewater treatment charges are usually based on the amount of water you use, since most household water eventually enters the sewer system. If you have an irrigation system that draws water but does not send it to the sewer, you may be able to request a separate meter for that line to reduce your wastewater charges. Contact the Utility Billing Department to ask about irrigation meter options.

To lower your water bill, fix leaks promptly — a running toilet can waste hundreds of gallons per month. Take shorter showers, install low-flow showerheads, and run full loads in your washing machine and dishwasher. If your bill shows a sudden spike in usage, a leak is often the cause. Check your meter reading before and after a two-hour period when no water is being used; if the meter moves, you likely have a leak.

Disputing a bill or reporting a meter problem

If you believe your bill is incorrect, contact the Irving Utility Billing Department with your account number and the specific charges you question. Common reasons for disputes include a meter malfunction, a billing error, or a leak you did not cause. The city can review your account history and meter readings to investigate.

If you suspect your meter is not reading accurately, request a meter inspection. The city will send a technician to test your meter. If the meter is found to be faulty, the city may adjust your bill for the period the meter was malfunctioning. Some adjustments go back several months, depending on when the problem likely began.

If you discover a water leak on the city's side of the meter (in the main line or service line), report it to the city immediately. The city is responsible for repairs to its infrastructure. If the leak is on your property side of the meter, you are responsible for the repair and the water charges that resulted from it, though you may be able to request an adjustment if you can show proof that the leak has been fixed.

Frequently Asked Questions

Can I pay my Irving water bill with a credit card?

The City of Irving's online payment portal accepts debit cards and bank account transfers. Credit card payments may incur a processing fee. Call the Utility Billing Department at (972) 721-2571 to ask about credit card payment options and any associated fees before paying this way.

What happens if my water service is disconnected?

Once service is disconnected, you must pay your full outstanding balance plus a reconnection fee to restore water. The reconnection fee is separate from your bill amount. Contact the Utility Billing Department immediately if your service is shut off to learn the total amount due and arrange reconnection.

How do I change my billing address or contact information?

Log into your account on the City of Irving's utility portal to update your address and phone number. You can also call the Utility Billing Department at (972) 721-2571 to make changes over the phone. Updating your address ensures you receive your bill on time and receive any notices about your account.

Is there a way to reduce my water bill if I am on a fixed income?

Irving's Low Income Assistance Program may reduce your monthly water charges if your household income falls below the program's threshold. Contact the Utility Billing Department to request information about the program and the income limits. You will need to provide proof of income and residency to be considered.

How often does the city read my meter?

Irving typically reads residential meters once per month to generate your bill. Your bill shows the date of the current meter reading and the previous reading. If you believe a reading is incorrect, contact the Utility Billing Department to request a re-read or inspection of your meter.