Where to pay your Longview water bill

Longview Water Utilities accepts payments through three main channels: online through their customer portal, by phone, or by mail. The online portal is the fastest option and lets you see your balance and payment history immediately. You can also set up automatic payments so the bill comes out of your bank account on a date you choose each month.

To pay online, visit the City of Longview's utility payment portal at ci.longview.tx.us and look for the "Pay My Bill" or "Customer Portal" link. You will need your account number, which appears on your paper bill in the upper right corner. If you do not have your account number, you can look it up using your service address instead.

Phone payments go through the automated system at (903) 237-1270. This line operates 24 hours a day and accepts debit or credit card payments. There is no fee for paying by phone. If you prefer to speak with a person, call during business hours (Monday through Friday, 8 a.m. to 5 p.m.) and ask to be transferred to the billing department.

Key Takeaways

  • Online payment through the City of Longview portal is available anytime and shows your balance right away, with no processing fee.
  • Automatic payments can be set up through the online portal and remove the need to remember due dates each month.
  • Phone payments at (903) 237-1270 work 24 hours a day and accept debit or credit cards with no fee.
  • Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
  • Late fees begin 15 days after the due date shown on your bill, so paying before that date stops additional charges.

Setting up automatic payments to avoid late fees

Automatic payments are the easiest way to make sure your bill gets paid on time every month. Once you set it up in the online portal, the payment comes out of your bank account on the same day each month. You choose the date, so you can align it with when you get paid or when other bills are due.

To set up automatic payments, log into your account on the City of Longview portal, go to the "Billing" or "Payment" section, and select "Enroll in AutoPay." You will enter your bank account or card information once, and then the system handles the rest. You can change the payment date or cancel AutoPay anytime through the same portal.

Automatic payments protect you from late fees, which start 15 days after your bill's due date. If your account falls behind, the city may also place a lien on your property or shut off service after 30 days of non-payment. Setting up AutoPay takes about five minutes and removes that risk entirely.

Paying by mail: timing and address

If you prefer to mail a check or money order, write your account number on the back of the check so the payment gets matched to the right account. Mail your payment to the address printed on your bill — this is usually the City of Longview Water Utilities office, but the exact address can vary depending on which billing cycle you are on.

Mail payments typically take 7 to 10 business days to reach the office and post to your account. Because of this delay, you should mail your payment at least two weeks before the due date to avoid a late fee. If your due date is coming up in the next week, use online or phone payment instead.

Keep a copy of your cancelled check or money order receipt for your records. If you ever need to dispute a payment, having proof of when you mailed it can help resolve the issue faster.

What happens if your payment is late

Late fees begin 15 days after the due date on your bill. The fee amount varies but is typically a percentage of your bill or a flat amount — check your bill or call the billing department at (903) 237-1270 to find out the exact fee for your account.

If your account stays unpaid for 30 days past the due date, the city can shut off your water service without further notice. Reconnection requires paying the full past-due balance plus a reconnection fee. If you cannot pay the full amount, contact the billing department to ask about a payment plan or hardship program.

Longview Water Utilities does offer payment arrangements for customers facing hardship. Call (903) 237-1270 during business hours and explain your situation. The department can sometimes extend your due date or break your bill into smaller payments spread over several months.

Reading your Longview water bill

Your bill shows your account number, service address, current charges, and due date. The charges section breaks down water usage, sewer service, and any other fees. Your usage is measured in hundred-cubic-foot units (HCF), where one HCF equals about 748 gallons.

The bill also shows your meter reading from the current month and the previous month, so you can calculate your own usage if you want to track consumption. If your usage seems unusually high, check for leaks in toilets, faucets, or pipes — a running toilet can waste hundreds of gallons per day without you noticing.

Your due date is clearly marked on the bill. Payment is considered on time if it is received by that date, not if you mail it by that date. This is why mailing early matters — the post office delivery time is not in your control.

Contacting Longview Water Utilities for billing questions

The billing department handles account questions, payment disputes, and requests for payment plans. You can reach them at (903) 237-1270 during business hours (Monday through Friday, 8 a.m. to 5 p.m.). For after-hours emergencies like a water main break or service outage, call the same number and follow the prompts for emergency service.

You can also visit the office in person at the City of Longview Water Utilities building. The address and hours are listed on your bill and on the city website. Bring your account number or service address so staff can pull up your account quickly.

If you have a dispute about a charge or believe there is an error on your bill, contact the billing department in writing or by phone. Explain what you believe is wrong and provide any supporting information, such as photos of a leak or proof of a repair. The department will investigate and respond within a reasonable timeframe.

Frequently Asked Questions

Can I pay my Longview water bill with a credit card online?

Yes, the online portal accepts credit and debit cards. You can also pay by phone at (903) 237-1270 with a card. Some payment methods may charge a small processing fee — the portal will show you any fee before you confirm the payment.

What if I do not have an account number?

You can look up your account using your service address instead. Log into the online portal and select "Look Up Account" or call (903) 237-1270 and provide your address. Once you have your account number, write it down and keep it handy for future payments.

How do I know if my payment went through?

Online and phone payments show a confirmation number immediately. For mail payments, check your account on the portal 10 to 15 days after you mailed it — the payment will appear in your transaction history once it posts. If it does not show up after two weeks, call the billing department to confirm receipt.

What if I cannot pay my full bill this month?

Call (903) 237-1270 during business hours and ask about a payment plan or hardship arrangement. The city may be able to extend your due date or split your bill into smaller payments over several months. The sooner you contact them, the more options may be available.

Is there a fee for paying online or by phone?

Phone payments have no fee. Online payments may have a small processing fee depending on your payment method — the portal shows this before you confirm. Automatic payments from a bank account typically have no fee.